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Fig. Greenyellow-3.3
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As shown below, the issue may vary in location and appearance. Click a sample image below to see a larger version of it. |
Fig. Greenyellow-3.1
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Fig. Greenyellow-3.2
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Fig. Greenyellow-3.3
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| Description |
| Pages print with thin horizontal lines in the color of green in green portion. Only one repeating line may be seen, repeating every 3.0 inches (75.5mm).
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- Most commonly observed shortly after a new cyan print cartridge
 has been installed. Durning shipment or storage, internal print cartridge components contact one another and may be damaged.
- The print cartridge is near the end of its life.
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| Troubleshooting and suggestions |
- Turn off the printer, wait one minute, and turn it back on. This will rotate the internal cyan print cartridge components from their original position. The 3.0 inch (75.5 mm) repeating line should disappear after 72 hours.
- After 72 hours, print another set of PQ troubleshooting pages. Show me how.
- Look at the new set of test pages. If the issue is not resolved, contact HP.
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None. The issue should be resolved by performing the troubleshooting procedure.
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Please let HP know if this helped you to resolve your issue and help HP
improve service.
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Printable version