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If your issue is listed here,
- contact HP.
- Use this table to explain your issue to HP call center support.
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| Interval |
Roller |
Replacement Part |
| 1.1 inch (27 mm) |
Primary charge roller |
Print cartridge |
| 1.3 inch (32 mm) |
Developer roller |
Print cartridge |
| 1.7 inch (44 mm) |
Primary transfer roller |
Printer |
| 1.9 inch (49 mm) |
RS roller |
Print cartridge |
| 2.0 inch (50 mm) |
Secondary transfer roller |
Printer |
| 2.5 inch (63 mm) |
Secondary transfer backing roller |
ITB |
| 2.6 inch (66 mm) |
Distance from secondary transfer roller to fuser |
Printer |
| 3.0 inch (75.5 mm) |
OPC drum |
Print cartridge |
| 3.0 inch (76 mm) |
Driven roller |
ITB |
| 3.0 inch (77 mm) |
Fuser sleeve |
Fuser sleeve |
| 3.1 inch (78 mm) |
Fuser pressure roller |
Fuser pressure roller |
| 3.2 inch (80 mm) |
Distance from primary transfer roller to secondary transfer roller for black |
Printer |
| 3.6 inch (92 mm) |
ITB |
Driver roller |
| 4.1 inch (105 mm) |
Distance from registration to secondary transfer |
Printer |
| *Note: Defects on paper tray or the multipurpose tray pickup roller cause defects only on the leading edge of the image.
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Please let HP know if this helped you to resolve your issue and help HP
improve service.
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Printable version
