How to Remove the Secondary Transfer Roller

HP Color LaserJet Enterprise 500 Color Printer M551 series

Note: It may be helpful to print out these instructions before you start to remove the secondary transfer roller.

Figure Step

Figure 1: Open the right door

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1. Open the right door. This will partially lower the secondary transfer assembly.

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CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause image quality problems.

Figure 2: Lower the secondary transfer roller assembly

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2. Push down on the blue lever as shown in Figure 2 to fully lower the secondary transfer assembly, and reveal the secondary transfer roller, as shown below.

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Figure 3: Grasp the blue handle

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3. Grasp the blue handle on the secondary transfer roller and lift it up, as shown in Figure 3.

Figure 4: Grasp the black gear

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4. Grasp the black gear at the other end of the secondary transfer roller and lift it up, as shown in Figure 4.

Figure 5: Put the secondary transfer roller on a clean surface

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5. Grasp the two ends of the secondary transfer roller, and carefully take it out of the printer. Put the secondary transfer roller on a flat clean surface, in a safe and protected location.

CAUTION: Do not touch the spongy roller surface of the secondary transfer roller. Skin oils on the roller can cause image quality problems.

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