Follow the steps listed below to print the two Diagnostics pages.
- Print a copy of this Web page and walk over to the printer you are troubleshooting.
- Load either 8.5 x 11-inch paper (letter) or A4 in Tray 2
of your printer.
- Press the Menu button
to enter the Main Menu on the control panel of the printer.
- Press the Down arrow button
to highlight Administration menu, then press the OK button 
to select it.
- Press the Down arrow button to highlight Troubleshooting menu, then press the OK button to select it.
- Press the Down arrow button to highlight Print Quality Page menu, then press the OK button to select it.
- Press the Down arrow button to highlight Print Diagnostics Page menu, then press the OK button to select it.
Note:The message PROCESSING JOB... displays on the control panel until the printer finishes printing the Diagnostics page, then the printer returns to the Ready state.
- Pick up the Diagnostics page.
- Return to your computer to continue the troubleshooting procedure.
Please let HP know if this helped you to resolve your issue, and help HP improve service.