Care Pack Finder
Search for the right Care Packs
When can you buy HP Care Pack
- In Warranty Care Pack (IWCP) along with product OR up to 90 days of purchase date of product (Laptops, Desktops, Printers)
- Post Warranty Care Pack (PWCP) from 60 days before and up to 30 days after product warranty expiry date. Product variations may apply.
Laptops
Desktops
Printers
-
3-Year Warranty Coverage
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Accidental Damage Protection
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Next Business Day Service
-
On-Site Support
-
24/7 Support
HP Care Pack - Home Laptops Enhanced Support
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Standard Parts & Labour Services
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Standard phone support for hardware issues
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Hardware Repair Model
-
Next Business Day or 3-Days Onsite Services
-
Remote problem diagnosis and support
-
Repairs for accidental damages like drops, spills and electrical surges
-
Virus removal
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Software troubleshooting, installation and configuration
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Block unwanted third-party tracking
-
PC migration, connectivity and security assistance
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Social media privacy support
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Parental control set-up and troubleshooting
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Microsoft Office Assistance (Word, Excel, Powerpoint, Access Publisher)
PC Support Services
A complete suite of device protection, support and repair services to help users maximise productivity.
-
Next Business Day Onsite Service
Lessen your downtime and get the solutions for your technical problems within the next day - this includes pick-up and return, and mail-in service.
-
Accidental Damage Protection
Accidents happen, but don't feel bad. Care Pack will have you covered for unintended spills, drops, power surges and even damage to your device's LCD screen.
-
HP SmartFriend
Get help from tech experts remotely for technical issues such as viruses, software errors, PC performance.
-
3-Year Warranty Coverage
-
Next Business Day Service
-
On-Site Support
-
24/7 Support
HP Care Pack - Home Desktops Enhanced Support
-
Standard Parts & Labour Services
-
Standard phone support for hardware issues
-
Hardware Repair Model
-
Next Business Day or 3-Days Onsite Services
-
Remote problem diagnosis and support
-
Repairs for accidental damages like drops, spills and electrical surges
-
Virus removal
-
Software troubleshooting, installation and configuration
-
Block unwanted third-party tracking
-
PC migration, connectivity and security assistance
-
Social media privacy support
-
Parental control set-up and troubleshooting
-
Microsoft Office Assistance (Word, Excel, Powerpoint, Access Publisher)
PC Support Services
A complete suite of device protection, support and repair services to help users maximise productivity.
-
Next Business Day Onsite Service
Lessen your downtime and get the solutions for your technical problems within the next day - this includes pick-up and return, and mail-in service.
-
Remote Problem and Diagnosis Report
Take advantage of our expert support specialists who are ready to provide remote problem diagnosis with phone and chat support.
-
HP SmartFriend
Get help from tech experts remotely for technical issues such as viruses, software errors, PC performance.
-
Up to 3-Year Warranty Coverage
-
Next Business Day Service
-
On-Site Support
HP Care Pack - Home Printers Enhanced Support
-
Total years of coverage
-
Next business day exchange
-
Remote problem diagnosis and support
-
No deductibles or hidden fees
Laptops
Desktops
Printers
-
Up to 5 Years Warranty
-
ActiveCare
-
Defective Media Retention (DMR)
-
Travel Support - covers 84 countries*
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On-site Support*
*for select products only
HP Care Pack - Business Laptops Enhanced Support
Entitlement |
Standard Warranty |
Onsite Support Services |
HP Active Care |
|---|---|---|---|
Total years of coverage |
1 Year |
Up to 5 Years |
Up to 5 Years |
Standard parts & labour services |
✓ |
✓ |
✓ |
Remote problem diagnosis and support |
Business Hours |
Business Hours |
24/7 Support |
Hardware service location |
Offsite (Pick Up & Return, Return to Depot) |
Onsite Repair |
Onsite Repair |
Support Turn Around (Response Time) |
Standard |
Next Business Day |
Next Business Day |
Proactive alerts with auto ticketing (Active Care) |
— |
— |
Included |
Accidental Damage Protection (ADP) |
— |
Optional |
Optional |
Defective Media Retention (DMR) |
— |
Optional |
Optional |
Support for travelers - covers 84 countries |
— |
Optional |
Optional |
PC Support Services
A complete suite of device protection, support and repair services to help users maximise productivity.
-
Active Care
Stay on top of your device care with coverage that includes parts and labour with onsite support, 24/7 remote diagnosis and support, and predictive analytics and device health monitoring.
-
Accidental Damage Protection
Accidents happen, but don't feel bad. Care Pack will have you covered for unintended spills, drops, power surges and even damage to your device's LCD screen.
-
Defective Media Retention
Maintain control, protect and dispose of your defective media storage in a way that meets your security standards and keeps your confidential data secure.
*Hard drive replacement service is available at no additional charge
-
ActiveCare
-
Defective Media Retention (DMR)
-
On-site Support*
*for select products only
HP Care Pack - Business Desktops Enhanced Support
Entitlement |
Standard Warranty |
HP Care Pack |
HP Active Care |
|---|---|---|---|
Total years of coverage |
1 Year |
Up to 5 Years |
Up to 5 Years |
Standard parts & labour services |
✓ |
✓ |
✓ |
Remote problem diagnosis and support |
Business Hours |
Business Hours |
24/7 Support |
Hardware service location |
Offsite (Pick Up & Return, Return to Depot) |
Onsite Repair |
Onsite Repair |
Support Turn Around (Response Time) |
Standard |
Next Business Day |
Next Business Day |
Proactive alerts with auto ticketing (Active Care) |
— |
— |
Included |
Accidental Damage Protection (ADP) |
— |
Optional |
Optional |
Defective Media Retention (DMR) |
— |
Optional |
Optional |
PC Support Services
A complete suite of device protection, support and repair services to help users maximise productivity.
-
Active Care
Stay on top of your device care with coverage that includes parts and labour with onsite support, 24/7 remote diagnosis and support, and predictive analytics and device health monitoring.
-
Next Business Day Onsite Service
Lessen your downtime and get the solutions for your technical problems within the next day - this includes pick-up and return, and mail-in service.
-
Defective Media Retention
Maintain control, protect and dispose of your defective media storage in a way that meets your security standards and keeps your confidential data secure.
*Hard drive replacement service is available at no additional charge
-
Up to 5 Years Warranty
-
Installation services
-
On-site Support*
*for select products only
HP Care Pack - Business Printers Enhanced Support
-
Total years of coverage
-
Installation Services
-
Next business day service
-
Remote problem diagnosis and support
-
No deductibles or hidden fees
