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HP Delivers on Price

HP Delivers on Price

PRICE MATCH GUARANTEE
We will match ANY online price!*

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*Terms and conditions apply

What is Price Match

What is Price Match?

We want you to have all the benefits of buying directly through us, so we offer to match the lowest price of any recognized online partner.

HOW IT WORKS

HOW IT WORKS

Check that the product you want is in-stock on our store.



HOW IT WORKS

Contact us via chat or WhatsApp +622150864288 and be ready to paste the link of the lower price you found elsewhere.

FREQUENTLY ASKED QUESTIONS

HP Sales agents will check your request.



FREQUENTLY ASKED QUESTIONS

Once validated, you can purchase at the matched price!


FREQUENTLY ASKED QUESTIONS

  • 1. Does the product model number need to match exactly?

    Yes. For all products, we need to match the HP part number.

  • 2. Do I request a Price Match before or after I make a purchase?

    Before you purchase.

  • 3. When does this HP Indonesia Store Price Match Policy not apply?

    This Price Match Policy is limited to 1 (one) unit of product for each transaction per guest and only apply to prices offered by an online partner/retailer on their website only. This Price Match Policy applies to sales in Indonesia only.
    The following items are excluded from this Price Match Policy:
    • Products without “Price Match Available Tag” in the Product Page
    • Package deals (e.g. printer and computer bundles)
    • Resellers
    • Customer special/bespoke orders
    • Contract Pricing
    • Clearance products or bulk purchase offers
    • Price errors or member/club prices
    • Flash Deals from certain Marketplaces

  • 4. Are shipping prices included in Price Match calculations?

    Yes. Therefore any product presented for price match will require HP to add both the sale price plus the shipping costs to determine total value of the purchase.

  • 5. What if I have a coupon or special discount for the retailer's site?

    Price matching will apply to designated online partners / retailers' coupons or special discount offers.

  • 6. What if the partner or retailer does not have the item in stock or has limited quantities of the product?

    If the item is out of stock it is not eligible for price matching.

  • 7. Does the HP Indonesia Store price match "free gift with purchase" offers?

    No. The HP Indonesia Store does not price match "free gift with purchase" orders. This includes promotions that offer a free gift card with purchase.

  • 8. Does the HP Indonesia Store price match offers with financing?

    No. The HP Indonesia Store does not match financing offers.

  • 9. Does the HP Indonesia Store match trade-in value and offers on trade-in products?

    No. The HP Indonesia Store does not match trade-in value and offers on trade-in products.

  • 10. What if I have a coupon or special discount for the HP Indonesia Store?

    No. The HP Indonesia Store does not match trade-in value and offers on trade-in products.

  • 11. Can I choose all payment methods to purchase my order after I get the Price Match?

    You can only choose Bank Transfer for your order after you get Price Match.

Price Match Terms

At the time of purchase, we (https://www.hp.com/id-en/shop/) will match the current direct-fulfilled price (including all taxes and delivery charges) of not more than 10% of the compared price difference for all new HP products (basis HP part number) and with any nationally recognized online partner. Just call us on 007-803-331-5068 to request a price match and to complete your new purchase because price match requests cannot be completed via e-mail or the online store at check-out. When you call, please tell the sales agent:

  1. The applicable product you’d like to purchase from https://www.hp.com/id-en/shop/ and the direct fulfilled price (including all taxes and delivery charges) and the link to the price you get from other online partner store.
  2. Please note that price matching is only available when the relevant product(s) are in stock both in the HP Indonesia Store as well as the online partner store at the time of purchase.

The HP Indonesia Store sales agent will review and verify the price match request with you on the phone, including determining whether the online partner is a recognized Indonesia online partner and, verifying whether the products have the same HP part number.

In the event of a dispute arising from this Price Match Guarantee, HP has final and binding decision rights.

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CONTACT US
Call us
Sales
007 803 331 5068
Technical support
6272 5300
007 803 331 5032 (TOLL FREE)
622150890573 (WhatsApp)

Mon-Fri 9.00am - 6.00pm

(exc. Public Holidays)

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Sales
+62 215 086 4288 (Whatsapp ONLY)

Mon-Fri 9.00am - 6.00pm

(exc. Public Holidays)

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