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HP Care Pack 5 year Active Care Next Business Day Response Onsite WorkstationHardware Support
HP Care Pack 5 year Active Care Next Business Day Response Onsite WorkstationHardware Support
Out of stock
SKU
U22KCE
Improve reliability with predictive AI-powered insights to identify issues before they occur.
Configuration
- Compatible with HP Z4xx/ZCentral workstation G5+ 3 year warranty
- AI-powered insights generate alerts about possible device issues before impacting productivity
- (See more Specifications)
Rp 1.839.000
SAVERp 450.000 (24%)
Rp 1.389.000
You Save: Rp 450.000 (24%)
Installment from
See repaymentsRp 231.500*
content
| 3mths | 6mths | |
|
Rp 463.000 | Rp 231.500 |
|
Rp 463.000 | Rp 231.500 |
|
Rp 463.000 | Rp 237.519 |
*These computations are estimates. Minimum spend and other fees may apply.
Learn more
Peace of MindProductivity enhancement by minimising downtimePredictability of tech support costsExpert advice from HP Trained technicians
Predictive and proactive alerts
- Predictive AI-powered insights and proactive issue detection help prevent HDD, fan, and battery failures, ensuring increased uptime
- Device health monitoring and real-time fleet management via a single-pane dashboard with predictive analytics
Automated ticketing
- IT ticketing automation streamlines and expedites repairs
- Automated ticketing for HDD & battery
Remote diagnosis and support
- 24/7 Remote problem diagnosis & support
- Resolve most issues remotely with 85% first-time resolution during standard business hours
Onsite hardware support
- Keep PCs up and running wherever work happens
- Coverage includes parts and labor with onsite support
- Receive convenient onsite support from qualified experts
Basic Warranty
Essential
Premium
(Recommended)
(Recommended)
Premium+
1 year default warranty
Onsite support with Optional Device Health Insights
Onsite support and Predictive Detection & Alerts
Onsite with Predictive Detection & Alerts & Prefrerred Access
Service Execution
Onsite
Parts & Materials
Reporting The Incident
24 hours, 7 days a week via web
24 hours, 7 days a week via web
24 hours, 7 days a week via web, live remote support or automated ticketing
24 hours, 7 days a week via web, live remote support or automated ticketing
Remote Support
9 hours, 5 days a week (Office Hours) through Phone/ Online chat
9 hours, 5 days a week (Office Hours) through Phone/ Online chat
24 hours, 7 days a week Online chat and phone
24 hours, 7 days a week Online chat and phone
Support Language
Local Language (Office hours)
Local Language (Office hours)
Local Language (Office hours) English (Non-office hours)
Local Language 24x7
Response Time
Up to 10 business days
Next Business Day response
Next Business Day response
Next Business Day response
Service Delivery
- Remote issue diagnostic
- Pickup & Return / Return to Depot offsite repair for Notebook & Mobile Workstations
- Onsite repair for Desktops & Desktop Workstations
- Remote issue diagnostic
- Onsite repair
- Remote issue diagnostic
- Onsite repair
- Remote issue diagnostic
- Onsite repair
Predictive Detection & Alerts
Automatic Enrollment
Predictive detection of IT issues and health reports
Predictive detection of device failures
Remote problem diangnosis and support
Remediation & Ticket Automation
Automatic case creation from user devices
Firmware Updates
Preferred access to parts and experts
Additional Services
Accidental Damage Protection (ADP) for Notebooks and Mobile workstations
Add-On
Add-On
Add-On
Defective Media Retention (DMR)
Add-On
Add-On
Add-On
Travel for Notebooks and Mobile workstations
Add-On
Add-On
Add-On
Length of Service Coverage
Coverage Length
Default 1 Year
Default 3 Years
Optional 4 or 5 Years
Optional 4 or 5 Years
Default 3 Years
Optional 4 or 5 Years
Optional 4 or 5 Years
Default 3 Years
Optional 4 or 5 Years
Optional 4 or 5 Years
- Defective Media Retention allows you to maintain control of the sensitive data on your hard drive if it fails
- Keep your hard drives when they fail and give the rest of notebook for repair
- Replacement drive provided at no additional charge
- Provides peace of mind of protected data and legal compliance
- Mitigates concerns about allowing sensitive data to leave your site
- Phone support to diagnose problems & Onsite Support
- Next Business Day Onsite Support in over 80 countries for global PC’s
- Maintain same type of coverage while traveling abroad
- Peace of mind and worry-free travel globally
- Reduce downtime while traveling due to hardware failure
- Increased productivity : ensures users remain productive on travel
- Protection from unpredictable drops, spills, electrical surges or accidental damage
- Offsite repairs with pickup and return by HP
- Enjoy total peace of mind when the unexpected happens
- Minimizes unplanned out-of-pocket repair costs
- Reduces downtime, enhancing productivity
Disclaimers
Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
HP services are governed by the applicable HP terms and conditions ofservice provided orindicated to the customer at the time of purchase. Customers may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions ofservice or the HP limited warranty provided with your HP product.
© Copyright 2025 HP Inc. The information contained herein is subject to change without notice. The only warranties for HP products and services are setforth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Specs
Specifications
HP ELITE DRAGONFLY DC1015 (PDF 6MB)
Sku
-
Sku
-
U22KCE
Category
-
Series
-
HP
Filters
-
Duration
-
5 years
-
Support type
-
Active Care
-
Coverage window
-
Standard workdays - 9 hours
-
Response Time
-
Next business day response
Core Features
-
Service method
-
Onsite and Predictive Support
-
Warranty coverage
-
In warranty
-
Place of service
-
Remote and Onsite
Offers
Special offers
Add-On & Save Up to 50%*
"
| Purchase-With-Purchase Item |
- This promo is valid with any LAPTOPS or DESKTOPS purchase only.
- Discount will be automatically applied at checkout.
- Applies to all Accessories, Printers or Monitors from under ""Recommended"" tab or add item to your cart directly.
SEE MORE
Reviews
Questions and Answers
Drivers, Manuals & Support
Looking for software, drivers, firmware, warranty status, or manuals for this device?
Click here
CONTACT US
Call us
- Sales
- 007 803 331 5068
- Technical support
- 6272 5300
- 007 803 331 5032 (TOLL FREE)
- 622150890573 (WhatsApp)
Mon-Fri 9.00am - 6.00pm
(exc. Public Holidays)
Chat with us
- Our specialist are here to help
- Live chat
- Sales
- +62 215 086 4288 (Whatsapp ONLY)
-
Mon-Fri 9.00am - 6.00pm
(exc. Public Holidays)
Store finder
Locate our stores
Submit feedback
We value your opinion!