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How to Fix Common HP Printer Problems: A UK Guide
Jessica Childres
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January 15, 2025
Working with a printer can help individuals and companies in many ways. While our modern world revolves around technology, there’s something irreplaceable about having physical copies of records, worksheets, spreadsheets, and CVs, to name a few. Printers allow you to make copies, scan documents, and print important materials quickly and easily right from your home or office in the UK.
While HP printers are excellent tools for various reasons, they tend to have issues after long-term use, much like other technology. Some of the most common issues include paper jams, ink problems, loss of connection, and print quality. These HP printer problems are typically easily resolved in just a few minutes. It’s important to troubleshoot and try fixing the issue before seeking professional help to save yourself time and money.
Understanding Your HP Printer
HP offers a wide range of personal and professional printers that are perfect for the home and office. Whether you need an inkjet, laser, or professional photography printer, HP has you covered. Each printer has specific settings and functions that make it unique, so it’s important to keep your user guide and reference it when you need basic assistance.
Most HP printers have a menu screen with options such as printer mode, connectivity options, ink levels, and more. The menu screen also shows alerts to possible issues such as lost connection or paper jams. Depending on the printer, you can use traditional ink cartridges or refillable ink using waste-reducing ink bottles. Both are easy to refill or change, making this a quick and easy fix that leaves you with hundreds of vibrant copies.
If you encounter connection issues or a nonresponsive printer, consider accessing the printer’s menu screen or control panel. Navigate to the connection or Wi-Fi setting to connect to the local network and allow the printer to appear on your computer or phone. Once connected, you can run a test page to ensure the ink colours show up and check that the alignment is correct. If your printer includes a scanning option, you can scan the test page to ensure the feature works properly.
Common HP Printer Problems and Solutions
Many printers encounter common issues such as paper jams, connectivity problems, and ink issues. These issues are bound to happen after years of use and hundreds of copies printed. While basic troubleshooting easily resolves most issues, some may require expert assistance. Here’s a look at the most common printer errors and how to fix them.
Paper Jams
Paper jams are one of the most common HP printer problems. They’re typically easy to fix and are often caused by misaligned paper, an overfull paper tray, or moisture, which causes multiple sheets to stick together. You can resolve each of these issues with a little bit of patience and troubleshooting.
The first thing to do is pull out the paper tray or open the paper tray on larger printers. Once it’s open, check if any crumpled paper is stuck on the rollers. Remove the crumpled paper, if any, and close the tray. If a single sheet didn’t cause the jam, check to ensure it’s not overfull by looking at the max paper line. If you keep running into jams, consider the environment and try using a dehumidifier if the room is humid and causing sheets to stick together.
If these steps don’t work, you may have to remove the paper tray and check the printer further to see if the rollers have a blockage. If there is no additional blockage and you still have a jam or blockage error message, consider seeking help from a professional.
Print Quality Issues
Another common printer error is print quality issues, which include streaky prints and faded ink. These can happen over time and are typically an easy fix, depending on the cause. The ink levels are the first thing to check if you’re experiencing streaks in your prints. If you still have plenty of ink, check the print head. This part can get dirty over time, causing it to leave streaks in the prints.
If the ink and print head are both in working condition, you might have a leaking cartridge. While this is a rare issue, it could cause you to experience streaking on your prints even with adequate ink levels. The same is true for faded prints. This could likely be a cartridge issue and can be resolved by replacing the cartridges and adding fresh ink. To ensure you never run out of ink, consider subscribing to HP Instant Ink, which automatically delivers ink to your door when you’re running low.
Connectivity Problems
A major issue often overlooked with printers is the wired and wireless connection. For a wired printer, check that the cables are plugged in and damage-free. If the cable cover has worn down, exposing the wires, it could easily cause connection issues that disrupt the printing process.
Troubleshooting a wireless printer can become a bit tricky. Wireless printers have more connection issues because of additional factors, including the printer itself, the Wi-Fi signal, and the computer. The printer’s wireless Wi-Fi menu is the best place to start with connection issues.
A reliable printer that offers both wireless connectivity and wired ethernet connection is the HP Smart Tank 7005 Wireless All-in-One Colour Printer. It provides seamless printing from start to finish with a cartridge-free system designed for the whole family.
Ink or Toner-Related Issues
Replacing the ink and toner in your printer is an essential part of its upkeep and will keep it running smoothly for years. You can check your ink levels in the printer menu and print off a test page to ensure the colours appear as intended. If your levels are low, you can change out the ink with either HP chipped cartridges or new ink bottles.
For laser printing needs, consider the HP Color LaserJet Enterprise MFP M480f, which offers reliable performance and efficient toner usage for business environments.
Printer Not Responding
Sometimes, HP printer problems are not as obvious and take more investigation to figure out. There are a few possible fixes when the printer is not responding. The first thing to do is turn the printer off and wait ten seconds before turning it back on. This resolves many issues by giving the printer a small reboot.
Consider the power cord or any other wired connections if that doesn’t work. If they are worn out or frayed, that could cause issues preventing you from printing properly. If you’ve tried both of these to try to fix the HP printer issue, consider restarting both the printer and your computer. Sometimes, the problem is actually with the computer rather than the printer.
If none of these fixes the issue, you may need to bring in additional help. The problem could be with the driver, a freeze in the printer’s hard drive, or other issues that are not fixable without expert tools and experience.
Maintaining Your HP Printer
It’s important to take care of your printer just as you’d take care of other technology devices. Regularly cleaning the exterior and interior can prevent dust and debris from building up over time. A clean printer will have fewer jams, streaks, and ink inconsistencies.
Another way to maintain your HP printer is with regular firmware updates. These updates are especially important in the larger business-grade printers that go through hundreds of copies a day. Updates keep your device running smoothly and prevent unnecessary glitches and connection issues.
Always use the correct size and type of paper when using an HP printer. Depending on the type of printer, you may need thinner or thicker paper for the specific project you’re printing. The same is true for ink. The lineup of HP printers offers different types of printing, which calls for different types of ink and various cartridge sizes. Always check your user manual for the correct accessories and ink type.
When to Seek Professional Help
If you’re continually experiencing the same issue, you can contact a professional to help you get to the root of the problem. Daily paper jams or ink streaking is not normal and could indicate that there’s a larger issue. You can contact HP customer support online or over the phone for assistance in the UK.
Conclusion
Whether you’re working with a personal printer or a large professional-grade printer, the user guide has basic troubleshooting tips. Ensure your device is clean and has the correct paper and ink to avoid preventable issues like paper jams and streaky ink.
Fixing paper jams or replacing ink cartridges and print heads yourself can save you a lot of time and money. When in doubt, reference HP help articles or speak to a professional over the phone or online through HP’s UK support channels.
