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HP to Open Service and Support Centers in Arkansas, New Mexico

PALO ALTO, Calif., June 19, 2008

HP today announced plans to open new, state-of-the-art customer service and technical support centers in Conway, Ark., and Rio Rancho, N.M.

The centers are designed to meet HP’s growing customer requirements and enhance the total customer experience.

The selection of the two locations was based on multiple factors, including the quality of the workforce, business environment, standard of living and government cooperation.

“This historic announcement for Conway and central Arkansas demonstrates the new direction of Arkansas’ 21st-century economy,” said Governor Mike Beebe of Arkansas. “This is a significant investment in our state that will provide great job opportunities for our skilled technical workforce. It also marks the beginning of a partnership between Arkansas and one of the global leaders in information technology.”

“I’m proud that HP has recognized that New Mexico is a great place to do business and has chosen our state to make this tremendous investment,” Governor Bill Richardson of New Mexico said. “This is another major step forward as we continue to build a high-quality, highly skilled workforce.”

HP plans to employ more than 1,200 in Conway and 1,300 in Rio Rancho in a phased approach over four years.

HP will work with city officials and local developers on the design and construction of the new facilities, each of which will be optimized for service and support center operations, with features that include advanced IT and telecommunications systems to track and transfer calls, and spaces for collaboration and training.

“HP is working to create these new customer service and technical support centers in cooperation with the communities in Conway and Rio Rancho,” said Jon Flaxman, executive vice president and chief administrative officer, HP. “With these new facilities, we expect to improve processes and achieve efficiencies that will help us continue to improve the total experience for our growing number of customers.”

About HP

HP focuses on simplifying technology experiences for all of its customers – from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world’s largest IT companies, with revenue totaling $110.4 billion for the four fiscal quarters ended April 30, 2008. More information about HP (NYSE: HPQ) is available at http://www.hp.com.


This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected results; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended April 30, 2008 and HP’s other filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2007. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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