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HP Receives STAR Award for Service Excellence in Support Innovation

PALO ALTO, Calif., Oct. 30, 2009

HP has been honored with a Fall 2009 STAR Award for Service Excellence from the Technology Services Industry Association.

HP received the Service Excellence in Innovative Support Award for its continued innovations in technology, process and staff dedicated to delivering great customer support. HP was presented with the award at the recent Technology Services World conference in Las Vegas.

“Innovative support programs and technologies are helping HP connect with customers in new ways, gain a better understanding of their needs and deliver great support experiences,” said Tara Bunch, vice president, Global Customer Support Operations, HP. “We are thrilled to be honored with this achievement.”

The Service Excellence in Innovative Support award is presented to a company that has embraced innovation in people, process and technology to increase agent productivity, service levels and customer satisfaction; increase problem avoidance; and effectively handle more interactions using unassisted channels.

“The STAR Awards are recognized throughout the industry as one of the highest honors for service and support organizations,” said Stephen Smith, chief financial officer and chief information officer, Technology Services Industry Association. “This award acknowledges that HP has been honored by its peers for providing world-class support as one of the best in the business.”

Since 1990, the STAR Awards have recognized technology companies that display exceptional leadership, innovation and commitment in service excellence.

HP products are backed by HP Total Care, the company’s award-winning service, solutions and support, both in and out of warranty. HP’s online support options include consumer support forums, online classes offered at no charge, a dedicated support video channel, the PC Tune-up Center and the newly designed HP Customer Care site. HP support professionals also are available 24/7 by phone.

More information is available at

About the Technology Services Industry Association

The Technology Services Industry Association ( is the technology services industry’s largest and most vibrant association, encompassing more than 50,000 members from 300 companies in 80 countries. Its ranks include services executives, managers and professionals from around the globe.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at

2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Editorial contacts:

Cherie Britt, HP:

J.P. Szambelan, Porter Novelli for HP:

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