![](http://welcome.hp-ww.com/img/s.gif) |
» |
|
|
![Content starts here](http://welcome.hp-ww.com/img/s.gif) |
![](http://welcome.hp-ww.com/img/s.gif) |
![](http://welcome.hp-ww.com/img/s.gif) |
- Print a copy of this Web page and walk over to the printer you are troubleshooting.
- Enter DIAGNOSTIC MODE.
- Press Menus to enter the MENUS on the control panel of the printer.
- Scroll to and touch DIAGNOSTICS.
- Scroll to and touch DISABLE CARTRIDGE CHECK.
- Open the printer and swap the cyan cartridge with the magenta cartridge.
![](/cpso-support-new/pq/4730mfp/img/4730mfp/swapcyanmagenta1.gif)
(CAUTION! Do not place the cartridges on the transfer belt.)
- Close the printer.
-
Print another set of PQ troubleshooting pages. Show me how.
- Look at the lower right corner of the test pages number 1 and 2.
Confirm that the test page number 2 is now cyan and the test page number 1 is now magenta.
If this is not true, then you may have swapped the wrong cartridges.
- As illustrated below if the background color of the test page number 2 is not cyan, replace the cyan cartridge with a new cyan cartridge.
![](/cpso-support-new/pq/4730mfp/img/4730mfp/swap_missing_magenta_in_missingcyan.gif)
Otherwise, contact HP.
- Return the cyan cartridge to the cyan cartridge slot and the magenta cartridge to the magenta cartridge slot.
![](/cpso-support-new/pq/4730mfp/img/4730mfp/returncyanmagenta1.gif)
- To exit this diagnostic test, press
and then select EXIT DIAGNOSTICS.
(CAUTION! Failure to exit Diagnostic mode will cause paper jams and other problems when using the printer.)
|