What Is HP Professional Print Service?
HP provides the large-format industry with its most advanced support solution¹ for HP Latex and HP Stitch printers, combining remote, on-site, and proactive services to keep production running without interruption. Designed for print service providers who rely on HP printers every day, HP Professional Print Service Plans² use smart technologies built into our printers and software, along with proactive insights and expert support, to help optimize uptime and eliminate uncertainty.
Expert Help, When It Matters Most
Get fast, reliable access to HP-certified experts³—remotely or on-site—to diagnose, resolve, and prevent issues before they impact production. With online case management, real-time printer alerts, and fast response times, your operations stay productive and protected.
Built-In Quality. No Surprises.
Every plan includes genuine HP parts and maintenance kits⁴—ensuring quality, performance, and reliability are never compromised. With predictable service costs and no unexpected invoices, you can plan with confidence and maintain operational continuity.
Prevent Issues Before They Interrupt Your Business
Smart HP technologies continuously monitor your devices and automatically send service alerts to HP PrintOS Service Center.⁵ With real-time insights and predictive diagnostics, HP experts can identify potential issues early, arrive prepared, and resolve problems fast. All service activities are centralized in one place, giving you full visibility into status, complete service history, and updates at every step.
Why We Are Different
Smart Reporting That Speeds Up Resolution
The printer’s data is shared with HP in real time, allowing our teams to understand what’s happening with your printer before you even contact us—enabling faster diagnosis and resolution.⁵
Fast Response You Can Rely On
Next business day⁶ response is not an extra—it’s our standard. A clear demonstration of our commitment to keeping your production running and earning your trust.
Consistent Performance, Fully Covered
To help ensure reliable, uninterrupted production, maintenance kits⁴ and spare parts are included at no additional cost.
Behind Every Scalable Business, There’s Great Software
Having the right level of support alone isn’t enough to scale your business. Manual order management, job preparation, and production processes can slow operations and create unnecessary complexity.
That’s why HP PrintOS Production Hub⁷—the world’s only large-format software fully integrated with HP Latex printers—centralizes end-to-end order and production management in one connected experience.⁸ The result: your team works fast, reduces errors, and stays in control at every stage of production.
Order Management
Accelerate order intake and reduce communication delays with structured onboarding tools that enable consistent, high-quality customer relationships.
Printer Control
Enjoy easy configuration, monitoring, and management of print production, giving you real-time visibility and remote control⁹ of your printers and job queues.
Data-Driven Production
Turn production data into smarter decisions—from job history to fleet analytics—so you can optimize workflows, improve efficiency, and plan with confidence.
Business Growth Tools
Scale your print business confidently with the right knowledge and tools to upskill your team, support sustainability goals, and unlock new digital opportunities.
Choose the Plan That Fits Your Business Today—and Grows With You
Get access to the HP PrintOS Production Hub⁷ capabilities you need now, and unlock advanced features as your production becomes more connected and automated.
How to Get Started With HP Professional Print Service Plans²
Step 1
Select a Plan
We offer different options for every business need. Your subscription includes services and solutions that provide actionable knowledge, support, and print workflow optimization.
Step 2
We Help You Subscribe
Our HP sales representatives and partners can help you choose the right plan and guide you through the subscription process.
Step 3
Once Enrolled, Stay Ahead and Enjoy the Flexibility
Get easy access to continually updated services and solutions. Plus, you can update your plan whenever needed.
Frequently Asked Questions
How do I subscribe?
You can subscribe by contacting your local HP sales representative or HP partner, who will guide you through the subscription process.
Can I change my plan at any time?
Yes. You can change or cancel your plan at any time by contacting your HP sales representative or HP partner.
Discover More About HP Latex Technology
Disclaimers
- Based on an internal evaluation of HP support solutions available in the large-format printing industry as of May 2026. Results may vary based on configuration, usage, and regional service availability.
- HP Professional Print Service Plans are compatible with the HP Latex 1x5, 3x5, 630, 7x0, 8x0, R, 1500, 2700, 3x00, and FS Printer Series, and HP Stitch Printer Series. Some services depend on printer, service contract, and regional availability. For more information, see https://www.hp.com/go/professional-print-service-plans.
- HP or an HP authorized partner.
- Specific spare parts and maintenance kits included are subject to the terms of services detailed in the specific service plan contracted.
- HP Service Center's proactive support is enabled if your HP Latex printer is under an active Factory Warranty or part of an HP Professional Print Service Plans, and it is registered in HP PrintOS. Requires an HP PrintOS account, Internet connection, and connected Internet-capable device. For more information, see https://www.printos.com.
- Next Business Day response is subject to the terms of services detailed in the specific service plan contracted.
- For HP's large-format printers, HP PrintOS Production Hub is compatible with HP Latex Printers and HP Stitch Printers. Check the complete list of compatible models at https://www.hp.com/go/printos. The availability of HP PrintOS Production Hub premium features depends on the printer model, service contract, and regional availability. For more information, see https://www.hp.com/go/professional-print-service-plans. Remote control actions are enabled through HP PrintOS SyncEdge.
- Based on a competitive comparison of HP PrintOS Production Hub and comparable competitive software solutions from the main large-format vendors that compete with HP products, commissioned by HP and performed by Sogeti. HP PrintOS Production Hub enables the PSP to remotely control the printer queue and manage order intake in a single platform, unlike any other solution.
- Access to remote monitoring, queue management, and real-time notifications through HP PrintOS Live Production depends on the printer model, service contract, and regional availability. For more information, see https://www.hp.com/go/professional-print-service-plans.
- Requires an HP PrintOS account, an Internet connection, and a connected Internet-capable device. Some services may vary by printer model, service contract, and regional availability. For more information, see https://www.hp.com/go/professional-print-service-plans.
- Learn Premium content, Live Production, Design and eCommerce, Reports, and Orders and Workflow are available in HP PrintOS Production Hub with an HP Professional Print Service Plan that includes premium features. Requires an HP PrintOS account, Internet connection, and a connected Internet-capable device. Some services depend on printer model, service contract, and regional availability. For more information, see https://www.hp.com/go/professional-print-service-plans.