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HP Care Pack Services

Provide robust coverage and support options for your HP hardware to minimize impact on IT resources and budgets.

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Why choose HP Care Pack Services?

Our knowledgeable experts and prompt service work to minimize downtime by getting your devices working and your users back to business.

HP Certified Technicians

HP Certified Technicians

Certified HP technicians bring deep knowledge of HP devices to diagnose and solve problems fast.

Lower, more predictable IT costs

Lower, more predictable IT costs

Pair Care Packs with your devices from the start to better control your budget and avoid last-minute higher expenses.

Increased device 
uptime

Increased device 
uptime

Care Pack Services deliver diagnostic help or repairs quickly and conveniently to protect productivity.

A proactive business approach

A proactive business approach

Make sure employees have the support they need—whether they’re in the office, working at home, or traveling internationally.

Top Care Packs

HP offers an array of Care Packs with varied durations and service

levels to fit your organization’s needs.

HP Next Business Day Onsite Service

Protect employee productivity and business momentum while extending the value of your HP hardware investments. HP Next Day Onsite Service deploys experts to quickly resolve issues, so your people can get right back to work.

Brief

HP Accidental Damage
Protection Service

Protect your investment in HP devices—and avoid expensive out-of-pocket repair or replacement costs. HP Accidental Damage Protection provides full coverage for unexpected incidents, protecting your people and your business goals.

Brief

HP Travel
Support Service

When employees encounter technical issues while traveling, we provide quick, hassle-free resolution—with minimal impact on IT. HP Next Business Day Support for Travelers provides remote support that keeps projects and priorities on track.

View participating countries

Brief

HP Printer Installation Service
with Network Setup

Stay focused on your central business objectives while we set up a completely integrated hardware environment. We even provide your IT administrator an overview of important tasks.

HP Next Business Day
Onsite Service

Select the support that is right for your business from coverage windows to next business day onsite1. HP will be there every step of the way with remote diagnostic support and onsite repair.

Data sheet

HP Exchange and Offsite Printer Repair Service

Have peace of mind knowing that each Care Pack includes remote troubleshooting, diagnostics, and issue resolution; with a variety of exchange or return options to meet your busy schedule. Easily return or exchange printers when issues cannot be resolved remotely.

Data sheet

Call to Repair and Exchange Service Data Sheet

HP Defective Media
Retention Service

HP specializes in recovering data at your site, so you can retain control of the hard drive while getting back to business. And if you need a replacement drive, HP can provide it.

Resources

Next Business Day 
Onsite Brief

Learn more about HP’s Next Business Day

Onsite service when you download the

brief. 

For PCs

Accidental Damage
Protection G2

Defective Media Retention (DMR) allows you

to keep your hard drive if it is defective and

requires replacement while under warranty.

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Installation Service
Datasheet

Learn more about installation of HP PCs

and printers that are IT and user ready.

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HP Hardware Support

Exchange Service Brief

Learn more about coverage for eligible HP P

Cs, printers, multifunction printers and

other HP-branded hardware products. 

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Disclaimers

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  1. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
  2. For a full list of participating countries, please download our informative reference guide.