Energy Star

HP OfficeJet Pro 6978 All-in-One Printer

FunctionsPrint, copy, scan, fax
  • This printer has been discontinued. Please shop for associated supplies.
  • Print, Copy, Scan, Fax
  • Print speed ISO: Up to 20 ppm black, up to 11 color
  • Two-sided scanning and printing, print photos from USB, 35-page two-sided automatic document feeder, scan to thumb drive/cloud/PC, mobile printing
  • Instant Ink ready; High yield ink available.
  • Dynamic security enabled printer
See Product Details
HP OfficeJet Pro 6978 All-in-One Printer is rated 4.0 out of 5 by 966.
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Rated 3 out of 5 by Koolaid4315 from HP NOOOOOOOOOOOOOOOOOOOOOOOOO I purchased this printer in January 2021. It was working fine until last week, september 18,2023. It started printing blank sheets. I am no longer under warranty so I tried solving through HP virtual help. I followed the instructions. The last thing virtual had me to do was go to printer maintenance and clean head. I tried it more than once and received a carriage jam message. Now the printer will not leave that screen. It would not allow me to turn off the normal way so I pushed the power button. When I turned back on it read that I shut down incorrectly, duh. It didn't give me any other option. So I spoke w/a rep. He sent me through some of the same instructions. I went on video w/him so he could see what was happening. I saw that there was a ink link within the printer. He told me to wipe it off. WHAT A MESS. Finally I stopped bc it was too much. The entire call was unsuccessful. HP served me well for 2 years. At the end he tried to sell me a upgraded printer. No. I'm going to get a Dell. A more reliable brand.
Date published: 2023-09-26
Rated 1 out of 5 by hhlthse from HORRIBLE This has been the absolute worse printer ever! I purchase ink ALL THE TIME! We use this at home and don't even print on it but several times a week MAYBE and just a couple of pages This past time when I changed it I printed three pages and looked and the ink was half gone! DO BETTER HP! This is a rip off!!
Date published: 2023-09-04
Rated 1 out of 5 by jmonkey from So terrible i was compelled to add a review This printer freezes up all the time. Trying to cancel a print job will cause the screen to lock up. Trying to reboot the printer will make it just sit there. If you unplug it and plug the printer back in for a hard reboot, it takes about 5 minutes to calibrate again. The print quality is terrible. For some reason the blue color will not print evenly and leaves lines in the printout. This is after I have already been through each color of ink with a replacement. This printer also sucks up ink. I joined the HP ink program and i replace ink cartridges every couple of months. The only redeeming feature would be that the scanning results are good. it can scan both sides of a page, and will load from the feeder as well as the scanner. Unfortunately, even the scanning can't get a solid positive review because the scanning software from HP makes you log in just to use it. The software also logs you out frequently and you won't be able to use any password manager with it. After 20 years using HP printers at home, I am going to try another brand. This "Printer" pushed me over the edge.
Date published: 2023-05-10
Rated 1 out of 5 by ChrisC9460 from Unreliable Printer Printing looks ok when I can get it to actually work on occasion. The first HP printer I bought lasted for about 500 sheets of paper and then never worked again. I went and bought this HP printer model at Costco and it is no better than the first. The HP Smart application is not consistent and half the time it says the printer is offline. It has issues with connectivity on a semi-regular basis and when I go to shut it down it just spins and spins until I have to finally unplug it. It also takes forever starting back up and stays in "printer maintenance" mode for an extended period of time. It is pretty noisy and squeaks loudly during the start up as well. This will be the last time I buy any HP product. I got an HP laptop for my wife as a Christmas present in 2021 and the battery warped and broke the case within one year of use.
Date published: 2023-03-30
Rated 1 out of 5 by EJ23456 from Not a good investment! Worst printer I have ever had! Like many others have said it goes into printer maintenance many of the times it's turned on and I hardly use it! Sometimes it won't even print, when I go to my printer settings it just shows "searching for printer". I have had several cases opened since buying less than a year ago and have spent hours on the phone with support. Last time she told me they're working on a bug with Apple and to check back...really? What good is a warranty when it's bad right out of the box. Now past my 30 days and can't return.
Date published: 2023-03-07
Rated 3 out of 5 by Zeek1 from Not Intuitive Difficult Printer. So sorry I purchased this one. Not intuitive at all. I still can't get it to print specific pages. I had an Epson before and everything was quite simple. Very very disappointed.
Date published: 2023-03-04
Rated 3 out of 5 by JimFaxprinter from Love features, but rarely used most of them. Was a good printer. Was replacement for HP inkjet 7520. Document feeder quit working so HP under warranty replaced with office jet pro 6978. Lost $200+ worth of ink in 7520 when HP replaced with 6978 under warranty with tiny sample cartridges. Now, with very little use in the 6 years or so I have had the 6978 the printer (was only used ocaisionally as VoIP fax machine printer in another room from computers), it started saying Printhead Problems every time I tried to print with it, even with all new HP ink cartridges.
Date published: 2023-01-16
Rated 5 out of 5 by rajman from Great value & features, except install website. This all-in-one printer was a gift to replace very old (Canon Pixma) because of the additional features of auto feed and better color printing. Have used minimally but all of the features tested and satisfied. One "con" was the install website was worst experience EVER, After more than one hour and 3 different support people, they said MAC not compatible without $200-$600 fix from them and when I paused to consider, they said I wasted their time and abruptly hung up. My daughter completed a manual install on MAC and WIFI and all fine w/o upgrading operating system etc.
Date published: 2022-12-28
Rated 5 out of 5 by rtorre from Fantastic Multi Function Printer It is a fantastic product for home users. Very great printer and scanner and really recommend it!!
Date published: 2022-12-16
Rated 1 out of 5 by greach from Extremely poor set-up materials included in purchase I tried to contact support for set-up assistance for officejet pro 6978 to no avail. I am in my 70s and not tech savvy. Literature included with the purchase does not address my situation in which it appears I cannot download HPSmart unless I am connected wirelessly to the printer. Your printers used to include everything necessary to get up and running with a new printer.
Date published: 2022-11-13
Rated 1 out of 5 by rademan from Dont waste your time or money I've had this printer about 2 years and it is a constant source of frustration. Can't print a singe page without going through the 10 minute click down. Click down = 10 minutes of the screen saying maintenance, printer clicks and clacks and sounds lick it is running the ink back and forth, THEN if your lucky it will print your page, 20% of the time it will tell you an error has accurred and you have to shut the printer down. Worst part is I bought a cheap HP Envy 6000 printer for our second home and it print circles around the Officejet. HP, I'm one more crappy product purchase away from giving up on y'all
Date published: 2022-10-27
Rated 1 out of 5 by hpsuxbad from Worst It loves to go into "Printer Maintenance Mode" EVERY SINGLE TIME it's time to print something. At least once per week. This printer sucks because that is required before printing everything, which means it can take up to 10 minutes to print one page.
Date published: 2022-08-09
Rated 1 out of 5 by Very frustrated from Piece of Garbage This is the biggest piece of garbage I have ever owned. It has spent more time being trouble shooted than it has ever spent functioning. I wish I'd taken it right back but being busy it sat around for awhile waiting for a troubleshoot and aged out of warranty. It's probably printed good only a handful of times. We troubleshoot it, print only a few pages, and get another new error. This time it's saying load paper and the proposed solutions aren't helping. I tried restarting and it said I didn't shut it off correct and need to use the power button (which is how I shut it off to begin with). It says ink is low after only a few prints with a new hp cartridge. My last printer NEVER had issues. We got this so we could print over the network but more often I take my print jobs to the library now because this is so unreliable and I am so done with it. I can't express enough how much I've hated this machine and how it has disrupted my productivity.
Date published: 2022-06-26
Rated 4 out of 5 by Alli from Great printer Large printer- make sure you have the space for it. Works really well for printing. Easy set up for wireless printing
Date published: 2022-06-18
Rated 4 out of 5 by wperry from HP: good but needs better setup support This printer does a good job, but setting it up is tedious, and not well explaiined in the accompanying documentation. It would also help to have an installation DVD, INCLUDING a user manual.
Date published: 2022-06-11
Rated 5 out of 5 by Normal from OfficeJet Pro 6978 All-In-One Printer Fast, easy to use. Great color. Easy to set up. This is my second OfficeJet Pro 6978 All-In-One Printer.
Date published: 2022-06-08
Rated 4 out of 5 by Greg Y from Does the job! Works well. Miss separate "scan" icon from previous HP printer and HP Smart does scan but it's slow and there are many things to learn, e.g. cropping.
Date published: 2022-06-02
Rated 2 out of 5 by Thisguy47 from Too much work Constantly freeze and wont shut off with power button and have to unplug to reset. Constantly having to fix printer and cant get any work done. Will randomly drop internet, had to switch to Ethernet to printer and it will still randomly drop connection.
Date published: 2022-03-30
Rated 3 out of 5 by Sharp Edge from Ink costs, ink Issues too often Way too many ink issues, prints low quality or not at all, and costs of ink that do not last or do not perform.
Date published: 2022-03-18
Rated 2 out of 5 by JennyJ from Printers Don't Last as Long as They Use To Thank God I canceled my Instant Ink subscription before going on vacation in November of last year. By the time I came back in January, my printer was no longer functioning. I've had this printer since 2017 with minimal issues (I would get some errors once in a while), nothing which I couldn't fix; until now. My printer has succumbed to Printer Failure ‎Ox6100004a, a failure which I spent many days trying to get rid of, but to no avail. My last HP Printer lasted me practically my whole childhood, giving out once I reached college. I had similar expectations for its replacement but, it was not meant to be. I honestly don't even want to buy another printer, in general, because one-year warranties offer little to no support. But this experience has personally stained my view on HP printers.
Date published: 2022-03-03
Rated 4 out of 5 by Leanna from So far so good So far so good. Scans are really clear but havent had it long but very happy so far
Date published: 2022-01-27
Rated 1 out of 5 by DJC42 from Beware We have had to 6980 a little over a year, it is now out of warrantee. About 3 months ago we started having printing in color. Black works fine. We belong ot HP cartridge service, "Instantlink". New cartridges were sent and installed. No change in printing color material. Tried all the online help suggestions multiple times, cleaning the heads, realignment etc. no luck fixing the problem. No help from HP unless you want to pay a fee.
Date published: 2021-12-21
Rated 4 out of 5 by Printables1 from HP OFFICEJET PRO 6978 Great Printer! I had purchased an "Epson Ink Tank (ET 2720) specifically to use for Customer Orders for my Digital Printables Business. I paid nearly $400 for that printer on sale...Got it all hooked up to start printing Customer orders on 110 lb Cardstock. Nope. It jammed every single time. Would NOT feed that paper at all. I tried everything changed settings to "Heavy Paper" Phot Paper Etc...Nope. It would attempt to pick up the Cardstock but couldn't then would continue trying to print with no paper just dumping ink all over inside of the machine. After 4 days I gave up. Repacked and Returned it. I started researching what others use in my line of work and found my research to keep coming back to the HP Officejet Pro 6978. It even says in Specs it can handle 110 lb Cardstock so I bought it. Excellent Price too. I just got it hooked up today and I'm amazed. It Grabs that heavy Cardstock like nothing...prints & sends it right out. I am so relieved I found an affordable printer that can actually handle 110 lb Cardstock. I will note...The 110 lb Cardstock from Michael's Craft Store is Extremely heavy...heavier than other brands of the same weight. This printer will print on the Michael's Cardstock However, upon trying to load a few sheets...it would NOT print saying it was "Jammed" so I uploaded the paper tray and tried just 1 at a time and that seems to be working. I also have 110 lb Cardstock in the Neenah Brand and though it is also 110 lb weight it's no where near as "Heavy" as Michael's Craft Store Cardstock. I am able to load 3-4 Sheets at a time of the Neenah brand and this printer isn't having any problems printing it! I wanted to write a review to help others who may want a Printer that can actually handle Cardstock especially the 110 lb weight. This is a Very Nice heavy Duty Printer at an Affordable Price. It seems well made & durable. Good size touch screen, Nice glass top Flatbed Copier/Scanner. I am impressed HP! Great Product. Thank you!
Date published: 2021-12-09
Rated 4 out of 5 by G Sullivan from Great printer for the price! Needed a new printer for my aunt that she could use for enlarging copies. This one fit the requirements best. The double sided printing was a great bonus to limit wasted paper. Output of both documents and photos are good. Touch screen could be larger. Can be difficult to see/use when multiply options are shown onscreen.
Date published: 2021-12-08
Rated 2 out of 5 by Stelli from Mixed review. I first purchased an HP Pro Inkjet 6968. I liked the features. The cyan stopped printing. I thought it was just a fluke, so I purchased an HP Pro Inkjet 6978. I have had two of the 6978 printers. As before, I bought these because of the features. Two-sided printing and auto feed tray. All worked until the cyan did not want to print properly. The color streaked. Pretty soon, the cyan didn't print at all. I should have realized at this point that HP printers have problems. Out of warranty, so no help from HP. Foolish me, I bought another one of the same, an HP 6978. Worked great until the cyan started to streak when printing color. Tried cleaning the print heads and replacing the cyan cartridge. It still streaked when printing. Contact HP support. Multiple hours with them to only find out, the print head is probably bad. At least that is what the tech said. So, not one, but two HP 6978 printers, and the HP 6968 that all stopped printing cyan. My faith in HP products has fallen to a new low. I would not recommend the HP 6978 printer.
Date published: 2021-12-03
Rated 5 out of 5 by Acadian Heart from Great for small businesses Affordable and reliable. Paired with an Instantink plan it’s a winner for small businesses
Date published: 2021-11-20
Rated 5 out of 5 by Tilly from Reliability Very reliable. Had previous model over 10 yrs. Finally print head plugged and part was almost cost of new printer.
Date published: 2021-11-10
Rated 1 out of 5 by Ronaldo S from terrible machine bought brand new out of the box and paper jams and will not print I will be buying a different brand but never a HP product
Date published: 2021-08-22
Rated 1 out of 5 by Brendan N from Poor Quality - Nothing but Problems From Day 1 I have had issues with this printer. Print quality is horrendous, even with new cartridges. I have to constantly clean the printheads and even then it will only print in good quality for a day or so. Don't buy this model!
Date published: 2021-08-04
Rated 1 out of 5 by Normex1247 from Bad Choice The instant ink program doesnt work with this printer, been a week trying to restore it's printing and no good result.
Date published: 2021-07-17
Rated 5 out of 5 by Allanmagic from Smart and powerful printer Smart and powerful printer. Can print directly from mobile phone. And HP INK plan is affordable and convenient
Date published: 2021-05-14
Rated 5 out of 5 by school bus driver from this is the best printer ever! I've had this printer forever, many years, I love it. Hp employees EVERYONE I talked to was very helpful and accommodating. Thank-you
Date published: 2021-04-20
Rated 2 out of 5 by Sales Guy 6288 from Broken and Useless in under 1 Year with Normal Use I bought this printer for light-duty use in my home office. I print 10-15 pages per month. After 1 year of ownership, the printer quit in the middle of a print job and started displaying an error code about a paper jam. I followed the instructions on HP's website several times and could not get the code to clear. My only option at this point is to ship the printer out for repair, which will leave me stuck with no printer for weeks. When the printer did work, it was average at best. The colors were dull. Ink cartridges lasted an acceptable amount of time and were easy to find when a replacement was needed, which is the only topic getting this review to 2 stars from 1. The document feeder always scanned documents crooked, which rendered it useless when you need a professional quality scan for executed business documents. Wifi printing was intermittent at best, but I can't say without a doubt it was not my computer's fault, so HP gets a pass on that. I am now stuck without a printer, in the middle of a printer shortage. I will not be trusting HP for my printing needs again any time soon.
Date published: 2021-03-22
Rated 5 out of 5 by Sajikumar P S from Happy to be part of HP family ( again..!) Really nice product. Happy to have one more HP product in my home. Awesome support and refill cartridges are receiving instantly. Thank you HP
Date published: 2021-02-25
Rated 1 out of 5 by B Hy from Connection Works good when connected but is often offline and can’t connect to it.
Date published: 2021-02-19
Rated 4 out of 5 by TLSnowden from Good printer The printer was easy to set up and works well. A bit slow to start up but overall prints well. I haven't used it for anything else but printing so far. It was a good purchase.
Date published: 2021-02-19
Rated 4 out of 5 by DK62 from Bought a new 6978 I really liked this printer, I got new one for a great price 99.00 from another seller with their 4 year warranty ..I had the exact same one and was told I needed a new printhead, the printhead is not replaceable on this model. They probably won't us this review.
Date published: 2021-02-17
Rated 1 out of 5 by Sewspaz from Poor quality My last hp printer latest 13 years so I was definitely going to buy another. The one I bought was of the same features and started having problems maybe 6 months in. Now maybe a year and a half and it says I need a new print head. Very disappointed. I can buy a new printer with ink in it for as much as the print head. I'll think twice before buying another hp. Sad because I've always loved them.
Date published: 2021-01-08
Rated 5 out of 5 by Lifelessions1 from Great Features! Although I have not used this printer in its entirety I have had it for over a year it is really a excellent printer. It has all the features needed from Web, Fax, Scan, Print, Copy and it is very durable. I would recommend this product for purchase. Great product for home office, college students, prints and scans quality documents and pictures.
Date published: 2021-01-04
Rated 1 out of 5 by boogaboo from Worst printer EVER! I have always considered HP a superior product so when I finally had had it with my Epson I decided to get an HP OfficeJet Pro 6978. Such a mistake! It seems all printers are created to instantly fail in both print quality and in reliability. This thing has been broken more than it has worked since the day I got it. DO NOT buy this printer. Go with a laserjet.
Date published: 2020-12-25
Rated 2 out of 5 by NotHappening from Recurring Critical Error When the printer works, it works well; however, there is a recurring critical error that I can only correct by resetting the printer to factory defaults (and even this only works some of the time) - alignment. Documents frequently print with random spacing between paragraphs, no margins, random blank pages, etc. I am fairly computer savvy and am certain there are no issues with margins or spacing in the documents I am printing. I have wasted more ink and paper trying to correct this issue than I care to recall. I would be better off without a printer at all so I would not endure the false hope of having a working piece of equipment. The ONLY positive I can give is the scanning feature. The device scans very well, just not timely (which is a non-issue for personal use). I feel two stars is overly generous given the printing issue, but at least I can use the device for something.
Date published: 2020-12-14
Rated 3 out of 5 by GuestVip23 from Meh Well, it works ok. My other printer is a hp envy 7855 and I think it performs better. Pros: Fast Printing Speed, Ink usage, Screen Cons: Keeps running into errors color is not right. Impossible to pair.
Date published: 2020-12-14
Rated 1 out of 5 by mmei from never connects to network - ink dries up too fast This printer is absolutely the WORST. - Is "offline" 90% of the time when I need to use it. Despite being connected to the same wifi/network as whichever device I am trying to print from, I absolutely cannot get it to connect and print my stuff. It is a gamble when I need to print; I have literally had to wait until I could get to school to print necessary items because this trash can't communicate with computers in a timely manner. - The ink cartridges are expensive, extremely difficult to find (especially when in a pinch, of course), and dry up WAY too fast. I use my printer at home for schoolwork, and to be honest because of all of the issues with it I print MAYBE 5 sheets a month. I get only ONE-TWO uses out of my cartridges because by the time I'm finally ready to print/my printer actually connects, THE INK IS DRIED UP AND THE PRINTER SAYS IT IS OUT. This last time, I replaced my ink cartridges about a month ago. Printed 1 sheet of paper since then that was 99% black ink only. Now I go to print and it says all my color cartridges are low AND THE COLOR THAT IS THE LOWEST- CYAN- IS NO WHERE TO BE FOUND IN STOCK IN ANY STORE?! I AM SO BEYOND ANGRY WITH THIS COMPANY AND THIS PRINTER!
Date published: 2020-12-04
Rated 1 out of 5 by MeMichigan from Not the solution I had hoped for Junk printer. Better off to purchase a lower cost HP Model or Cannon for basic printing and scanning applications. This printer always prints in gray scale no matter how often I reset the printer settings.
Date published: 2020-12-01
Rated 5 out of 5 by Dfilc from Printer Review Works great, just as expected. No jamming or ink lines to report.
Date published: 2020-11-07
Rated 4 out of 5 by Carlus from First impression The HP OfficeJet Pro 6978 All-in-One Printer is very good on its items as a whole, but I am having problems with the blue cartridge as it has been failing to print since the day it was installed. I will wait for the cartridge change to see if it improves.
Date published: 2020-11-05
Rated 3 out of 5 by Katie77 from Photo printing Printed all photos only in red when first purchased. Fixed that. Now 2 years later it once again will only print all photos in red.
Date published: 2020-11-04
Rated 5 out of 5 by Anonymous from Excellent printer Really appreciate the quality of printing and scanning we got .
Date published: 2020-10-28
Rated 2 out of 5 by Katie2016 from I hate this thing. Worked fine for maybe the first year, now all it does is update and "maintenance". I have to wait for it every single time to do it right before it prints something. And just now I had my absolute last straw with this thing. It took the printer 10 minutes for maintenance, where all it did was shred a ton of paper and jam the dang printer.
Date published: 2020-10-28
Rated 4 out of 5 by Anonymous from Good product with minor defect Good product. Minor defect in the touch screen. But Support was good
Date published: 2020-10-26
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I have a HP Office Jet Pro 6978 all in one. What was the manufacturing date of this type printer please.

Asked by: Carlyn
Hello Carlyn and thanks for your question! The HP OfficeJet 6978 originally came out in late 2016.
Answered by: HP Team Grant
Date published: 2023-05-27

Is the OfficeJet Pro 6978 compatible with Mac OS 10.12.6?

Asked by: grammacin
Thank you for your question! Yes the HP OfficeJet Pro 6978 will be compatible with macOS 10.12.6.
Answered by: HP Team Grant
Date published: 2023-05-27

what is a comparable printer to 6978 HP

Asked by: Judith Joyce
Hello. Thanks for your question. We recommend looking at the HP OfficeJet Pro 9015e printer. If you need further assistance, we recommend reaching out to the HP customer service team, https://www.hp.com/us-en/contact-hp/contact.html
Answered by: HP Live Expert Cheri
Date published: 2023-03-10

My printer is displaying a code of C9C7000.  What does this mean? 

Asked by: ece professor
We are sorry to hear about your challenges. We recommend reaching out to HP Support for further assistance: https://support.hp.com
Answered by: HP Live Expert Cheri
Date published: 2023-03-01

How do I scan and send as an attachment to an email

Asked by: RayDuffy
Hello. Thanks for your question. You can use the HP Smart app to scan to email. You would use the scan option on the HP Smart app to share via email. To make it easier the next time, we recommend using Shortcuts. It allows you to make a Shortcut, i.e. a scanned item to be emailed to this email address. Here is more information on the HP Smart app: https://support.hp.com/us-en/document/c03561640 and on the HP Shortcuts: https://support.hp.com/us-en/document/c06211157
Answered by: HP Live Expert Cheri
Date published: 2023-05-27

Does the printer support means for a wired connection?

Asked by: James I
Thank you for your interest in HP products James! The HP OfficeJet Pro 6978 will have USB printing capabilities. The USB A/B cable must be purchased separately.
Answered by: HP Team Grant
Date published: 2022-07-02

Bestbuy where I ordered mine from states it works with Amazon Alexa, how do you make this connection?

Asked by: Chris4868
Hello Chris and thank you for your question! For assistance with an Amazon Alexa setup on your HP OfficeJet 6978 go to this link: https://www.google.com/search?q=HP+6978+alexa+compatibility&rlz=1C1CHBF_enUS930US930&oq=HP+6978&aqs=chrome.0.69i59j69i57j0i512l8.2562j0j15&sourceid=chrome&ie=UTF-8 The HP OfficeJet 6978 is Alexa compatible. If you are still having issues with the setup please contact our HP Technical Support Team for assistance. Online Support: For technical support with this product, visit HP Customer Support http://support.hp.com. Social Media Support: To find solutions, ask questions, and share tips, join us on the HP Support Community at community.hp.com, on Twitter at twitter.com/HPSupport, and on Facebook at facebook.com/HPSupport.
Answered by: HP Team Grant
Date published: 2023-05-27

The HP site says the Office Pro 6978 has been discontinued and to shop for related supplies. I just purchased this new last week. Will HP continue to have the902 ink cartridges for this printer? What about software updates?

Asked by: Auntie Cy
Thank you for your question! HP typically supports printers up to 10 years after being discontinued so software updates will continue to be rolled out and the HP 902 cartridges should be readily available for some time to come.
Answered by: HP Team Grant
Date published: 2023-05-27
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