HP 6 month SmartFriend Service


  • Virus removal
  • Error troubleshooting
  • “How-to” assistance
  • Software installation and configuration
  • Connectivity assistance
See Product Details
HP 6 month SmartFriend Service is rated 3.0 out of 5 by 143.
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Rated 1 out of 5 by Mike Cro from RIP OFF I purchased this product telling them I needed help with a server after 4 different people got involved they advised me they do not support servers & that I can not have a refund.
Date published: 2023-09-20
Rated 1 out of 5 by Kathryn 631 from HP I called and requested this to be canceled and refund my money. HP did a BIOS update which failed. Since I didn't have an extended warranty on the computer your comoany feels that it is my problem. Therefore, I would be unable to use this service. Please note it took just over an hour and 5 different people to accomplish this request.
Date published: 2023-09-16
Rated 1 out of 5 by SteveDFW from HP 6 month SmartFriend Service I rate this as a 1 only because I have not used this as of yet. It may very well be worth the cost in the future but as of now I can not rate it
Date published: 2023-08-27
Rated 5 out of 5 by Anonymous from ??? I felt protected after your tech support fixed something I could not resolve by myself, due to my age and technical background
Date published: 2023-08-22
Rated 5 out of 5 by Michela from NICE! So far so good. Lightweight, for the size. Quick setup. Easy to follow instructions. I just wish that the print on the paper users guide was bigger. I am OLD! lol
Date published: 2023-08-01
Rated 5 out of 5 by Anonymous from I got quick and expert help from each department that I dealt with. If you are having problems with your HP printer and if there is a fix, the folk in the printer department will definitely solve your issue. very friendly and very helpful. Go directly to them and bypass other departments.
Date published: 2023-07-31
Rated 3 out of 5 by G. Christman from Agent Mandeep Customer Service representative Mandeep helped me where everyone before him were unknowledgeable . Because of his expertise I was able to restore my HP 27-a230 !
Date published: 2023-06-17
Rated 5 out of 5 by jorja1 from Computer Works Alot Beter. Did a great job cleaning up my computer.
Date published: 2023-06-07
Rated 5 out of 5 by Anonymous from Great Assistance! Put yourself in Expert Care Very Professional and Knowledgable
Date published: 2023-05-31
Rated 1 out of 5 by RH2023 from Caveat Emptor I had a lightly used HP 6950 printer. It was 5 years old. It stopped printing. The only way I could talk to someone in Tech Support was if I bought a 6 month or 1 year tech support subscription. I just wanted to pay for a 1 time, 1 call but I was told that would cost $99 where as a 6 month subscription was only $60. I paid the $60, called the tech support number and was told that my printer head had failed and that because my model printer was discontinued, HP no longer sold the printer head that I needed. The HP folks recommended that I buy a new printer. So I paid $60 only to be told HP no longer made the part I needed. I asked if they would apply the $60 I paid for 6 months of tech support to a new printer. HP said no. I was told the 6 month of support I just paid for could be used for my new printer. I told the HP Rep that was not helpful since a new printer comes with a 1 year warranty. HP used to be a great company that made great products. Neither is true any more. When the rep asked if I was ready to buy a new printer, I Informed them I was incredibly disappointed in HP and that I will be buying an EPSON printer. I bought a new EPSON printer and it’s GREAT. I will NEVER buy another HP product.
Date published: 2023-05-08
Rated 1 out of 5 by Anna, HP laserjet owner from Time consuming and not helpful The service is time consuming, every call in takes 45 minutes to several hours. There were instances where the issue wasn't even resolved. I had to pay two separate fees for the same service. My printer would work but go offline as soon as my computer restarts, then I'd have to call in again. Each person does something different. Overall, this has been super frustrating.
Date published: 2023-04-26
Rated 5 out of 5 by Richard W. G. from "Excellent Service" The best thing I ever did was to get 6 months of SmartFriend Service. Without it, I don't think I would have been able to upgrade from Windows 10 to Windows 11.
Date published: 2023-03-17
Rated 1 out of 5 by CharlesDopke from Crap HP Service Do Not Waste Your Money. You will be dealing with numerous almost non English speaking Indians that know little or nothing. I talked to at least three support people each under a minute before the call was disconnected. The only emphasis from SmartFriend was to get a payment. If HP can sell a product in the USA they can afford to provide real support service in the USA too.
Date published: 2023-02-20
Rated 4 out of 5 by Anonymous from My Computer Needs & Wants From the moment I began processing my thoughts on what kind of computer I was exactly looking for I, with the assistance of one of your technicians, finally nailed down pretty much what I needed and wanted.
Date published: 2023-02-08
Rated 1 out of 5 by R Smith from Cannot reach anyone and I paid fort his help Cannot reach anyone and I paid for this help
Date published: 2023-01-31
Rated 5 out of 5 by CPJJ from SmartFriend Service Could not have moved files without this.
Date published: 2023-01-25
Date published: 2022-12-26
Rated 5 out of 5 by Redboots from Great service Prompt, competent, help. Much appreciated.
Date published: 2022-12-19
Rated 1 out of 5 by RBRS from Couldn't recognize my account and gave bad info So far have not helped and actually gave contadicting information from what I recieved from Laplink after that ended up solving the problem
Date published: 2022-12-18
Rated 5 out of 5 by HP's New Friend from The Tech Wizards at HP Win! Very happy with your service!
Date published: 2022-11-09
Rated 1 out of 5 by Smart Friend not smart from Smart Friend is Difficult to use they never help very difficult to use they never are able to verfy my member ship it takes that 30 mins to confirm i am a paid member then their website is down and they never get to the problem at hand
Date published: 2022-09-24
Rated 2 out of 5 by Ms. D. from Paid for it - in case computer brakes I don't know how to use this service
Date published: 2022-09-09
Rated 5 out of 5 by JYates from Reliable computer service Great so far
Date published: 2022-09-08
Rated 2 out of 5 by LTRII from Probably a waste of money. Staff not prepared to identify and resolve RealTek wi-fi adapter issue.
Date published: 2022-09-08
Rated 5 out of 5 by Cherrygirl from HP Purchase Fast to learn easy to set up programs
Date published: 2022-09-08
Rated 5 out of 5 by Sissy97 from Excellent Help The Friends are very knowledgeable and friendly. An excellent resource to set up a new computer and roust out any bugs! I also have a Friends account for my main desktop and am very reassured that glitches can be quickly resolved. Highly recommended by me!
Date published: 2022-08-14
Rated 5 out of 5 by Rachet from HP ENVY Laptop 17t-ch100 I recently purchased an HP ENVYLaptop 17t-ch100 for my daughters' masters work and she loves it! The 17" screen is awesome and can preview things she couldn't on her old machine. It contains a 4 cell battery as opposed to a 3 cell and with the Intel Core i7-1195G7 with turbo boost it functions flawlessly. It's got plenty of ram and storage space. All in all I strongley recommend it!
Date published: 2022-07-24
Rated 5 out of 5 by Name is in the paper work from Great source for dealing with software issues. So far, I’ve found it to be excellent and completely lives up to my expectations…
Date published: 2022-06-24
Rated 1 out of 5 by JMIG from Purchase of HP Gaming PC Horrible ordering/cancellation experience. Will not buy an other HP PC product ever!
Date published: 2022-06-04
Rated 5 out of 5 by Marisela K from Helpful Has been helpful so far with helping for starting everything to begin!
Date published: 2022-05-12
Rated 1 out of 5 by LaUra552022 from Useless service not worth it, computer never arrived but smartfriend service still charged
Date published: 2022-05-05
Rated 2 out of 5 by LetsGetAlong from Hard to use SmartFriend Its to hard to use. Always got to give out seria #s to everyone on the phone. WHEN you can get SOMEONE on the phone
Date published: 2022-04-12
Rated 1 out of 5 by Hebco from Where is the service?? This sounded like a good idea but I have no information on how to use this service. I reached out to HP after receiving my new laptop and was assigned a case number. After I was told that they could not help me linking my mouse to the new laptop. I was told I would have to pay for help. Very disappointed
Date published: 2022-02-27
Rated 1 out of 5 by Anonymous from Poor Smart Friend Service SmartFriend charges you $46 a month even if you don’t sign up with them and I don’t need their service. They don’t answer emails and when you call and speak to someone they try to sell you more accessories. Horrible company!!!
Date published: 2022-02-17
Rated 1 out of 5 by Patricia G from I don't know how to contact this service. I never heard from this service and I can use the help.
Date published: 2022-02-05
Rated 1 out of 5 by coachsteele from 6 Month SmarFriend Service We have not figured out how to connect with this service and have ben unable to connect with HP on this. Not worth the money we paid, if we cannot use the service.
Date published: 2022-01-26
Rated 1 out of 5 by zichijos from I regret purchasing this computer My $2,200 Omen laptop arrived defective. I've spent 6 hours attempting to resolve software issues alone and other 3 hours with a HP representative. The first HP representative told me I did not purchase the correct plan for technical assistance as I was reading the invoice that shows HP 3 Year with accidental damage AND 6 months of tech support. I regret my purchase and wish I could have a full refund.
Date published: 2022-01-24
Rated 5 out of 5 by lkrawson from Help Called about an issue and the first technician was a little difficult to understand and I was not sure he understood what I was trying to say. He connected me with another tech and the second tech was a whiz. He understood the problem and fixed it right away. It's good to know they are there!!
Date published: 2022-01-18
Rated 5 out of 5 by TforTexas from Great HP Graphics are Vivid Colors, Keyboard is fantastic. Excellent Laptop.
Date published: 2022-01-13
Rated 1 out of 5 by Anonymous from Email Just cannot get email to work but it is currently believed this is an ATT problem and not HP's. (worst time of my life) That may change if ATT is ever able to fix problem. Otherwise, the HP computer is really very good.
Date published: 2021-12-25
Rated 1 out of 5 by Fink from My 1st call to Smartfriend Service. Called since I thought I had to register my computer. Rep had no idea and took long time for him to find out. Asked about transferring my data to new HP computer and could not understand anything he said in his explanation. I'm wondering if my subscription is worth the cost.
Date published: 2021-12-22
Rated 1 out of 5 by 1gnger from 6 month SmartFriend service Difficulty registering g product for this service. Missed the call, no more opportunities?!
Date published: 2021-12-12
Rated 5 out of 5 by Jmartinez from Really Great and happy with it! Really pleased with it, I'm glad I invested in this!
Date published: 2021-08-23
Rated 1 out of 5 by Sad Puppy from Start Date should be when Computer is built. SmartFriend Service start date should be when the computer is built. So, I am paying for SmartFriend Service on a computer that does not exist because I ordered a custom built computer.
Date published: 2021-07-22
Rated 1 out of 5 by Father123 from Broken heart father Never again I will buy anything from hp they made difficult in this time
Date published: 2021-07-21
Rated 3 out of 5 by Kihei from Not Yet Effective I assume this service will begin when I receive my new laptop.
Date published: 2021-07-01
Rated 1 out of 5 by meeet from Computer I am not sure why I received this questionnaire since I have not received the item and therefore cannot comment. I would think there would be some check of the status of the order before sending this out.
Date published: 2021-06-20
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I have a SmartFriend Service Agreement with a monthly subscription and am interested in learning the cost of a six month and one year plan. I would guess those plans would provide the same coverage and be more cost effective.

Asked by: Karen G,
Hello. Thanks for your question. We recommend reaching out to HP Smart Friend at (844) 814-1800 for further assistance.
Answered by: HP Live Expert Cheri
Date published: 2023-03-11

Also, why is it so difficult to locate information on my SmartFriend Agreement Plan? I am trying to locate the page that shows my monthly payment for accounting purposes.

Asked by: Karen G,
Hello. Thanks for your question. We recommend reaching out to HP Smart Friend at (844) 814-1800 for further assistance.
Answered by: HP Live Expert Cheri
Date published: 2023-03-11

I downloaded MF5900dw print drivers for my Canon laser printer. I am able to print a test page from the Canon software but can not print from Microsoftware Office, Google email or anything else. I tried wireless setup and cable neither one worked.

Asked by: Bruce73
Our apologies for the issues with this HP product! Please visit our HP Support Page for help resolving this technical issue. Online Support: For technical support with this product, visit HP Customer Support at http://support.hp.com. Social Media Support: To find solutions, ask questions, and share tips, join us on the HP Support Community at community.hp.com, on Twitter at twitter.com/HPSupport, and on Facebook at facebook.com/HPSupport.
Answered by: HP Team Rahmique
Date published: 2023-03-02
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