DIGITAL
- Remote problem diagnosis and technical telephone support
- Next-business-day hardware exchange
- Standard coverage window
- Access to electronic support information and services
- This warranty extension is only available for Printers within Factory Warranty [2]See all Specs
4 Year Next Business Day Advance Exchange For ENVY and Tango printers is rated
out of
5 by
68.
Rated 5 out of
5
by
Anonymous from
Help was cheerfully given
I was so grateful for the help I received even though my warrantee had expired. I, of course, re-upped.
Date published: 2023-12-09
Rated 5 out of
5
by
Anonymous from
Great service!!
Great service
Date published: 2023-12-01
Rated 5 out of
5
by
Joyce M. from
initial review of new printer
Haven't had it up and running long enough to say how good it is. So far, it is working great. Prints fast and clear.
Date published: 2023-10-10
Rated 1 out of
5
by
Stevewcoh from
Waste of time
Placed order for 4 year extension for printer. Even spoke with a HP rep only to be informed via email that device was not eligible to have this service.
Date published: 2023-09-17
Rated 1 out of
5
by
RobertQ from
Tech assistance for over a year.
It took me until the day I purchased this product to get my connection issued resolved. After several phone conversation over the last year or more, I purchase this product and call in due to continuing connection issues. The assistant final configured my system to resolve the problem. I just find is strange that be past assistance were unable to do what she did prior to me buying additional products.
Date published: 2023-09-16
Rated 1 out of
5
by
scheduled obliessence from
scheduled obliessence
Stopped printing cyan and yellow a week after the warranty went out. Purchasing an extended warranty and getting help has taken weeks. Things, especially expensive things, should last longer! Quit with the scheduled obliessence
Date published: 2023-09-09
Rated 5 out of
5
by
Lucindy from
Fast delivered next day
The price was right and saved a trip to the ink store
Date published: 2023-08-29
Rated 4 out of
5
by
Anonymous from
As stated above, prints out more paper than needed. Already had to replace the black cartridge.
Prints great but sometimes shoots out more paper.
Date published: 2023-08-05
Rated 5 out of
5
by
Dog face boy from
Excellent
Excellent great
Date published: 2023-04-11
Rated 3 out of
5
by
FrankJ from
No real options
Jury is still out on this, as I haven't had to use it, but in a remote location without Stores to replace products, felt it was necessary
Date published: 2023-02-07
Rated 1 out of
5
by
Paula SPHR from
Never connected.
I dislike this printer so much that I am considering purchasing another.
Date published: 2022-09-08
Rated 1 out of
5
by
Anonymous from
Envy Printer
I loved it but once I put new ink in that y’all sent me it doesn’t work and it’s a $300 printer that I just got two months ago
Date published: 2022-05-22
Rated 3 out of
5
by
TSCW from
So many problems, so little time.
I've had to call HP tech services several times to "fix" whatever is going wrong with this printer. The small ink cartridge that came with it ran out within the first day, and I had to wait over a week to get new ones. It has had several instances where it will not connect to the wifi, the computer, or both. If it weren't for the free HP Ink, it would not get 3 stars.
Date published: 2022-04-16
Rated 5 out of
5
by
life HP customer from
Easy on-line ordering direct from HP
The selection process was easy. The delivery was fast and set up was easy.
Date published: 2022-03-26
Rated 1 out of
5
by
Bob RR from
HP Care Pack Customer Service.
2 days after I paid for the Care Pack I was notified by HP that I could not have the plan so the terminated the plan. The reason they gave was because it would last longer than they would have parts for my printer as it was a 4 year plan. However they did not offer me a 2 or even a 1 year plan which would have ended before they stopped having the pats. It is a joke that nobody at HP had the common sense to see the solution.
Date published: 2022-03-23
Rated 4 out of
5
by
bobmc from
printer held up in the queue
A few times the print was held up in the queue for some reason. I pressed the solution button and after a few tries and deleting the print job, it worked again but this is a semi recurring problem
Date published: 2022-03-14
Rated 3 out of
5
by
A User from
HP printer.
Excellent printer, poor set-up support. .............
Date published: 2022-03-07
Rated 3 out of
5
by
Dr Bliss from
Works fine, but less amenities than previous model
Works ok, but not as nice as the 4650, which had automatic page catcher and easy-to-read adjustments for printing darker, ink levels, etc.
Date published: 2022-03-02
Rated 2 out of
5
by
bill g from
getting to work after i had it for over 2+ weeks
your tech support was very ineffective. we spent over 23 hours on the phone and they took my computer. never got it to work. i went out and got a usb cable and about hour later it starter to print.
Date published: 2022-02-28
Rated 5 out of
5
by
The woman in the office from
Wow
It was so easy to set up! Put in paper, install the ink. Everything was done from my mobile. My history came right over and I install Wifi and other info in my phone! Amazing!
Date published: 2022-02-08
Rated 2 out of
5
by
FrustratedCustomer from
Disappointed So Far
Support person had difficult time setting it up, dealing with legacy software from prior HP printer. Eventually got it going, partly on my own after support person disconnected.
Date published: 2022-02-06
Rated 5 out of
5
by
KarenT from
Excellent so far
Works great. Set-up was a breeze. Love the white exterior.
Date published: 2022-01-24
Rated 4 out of
5
by
Ihatethis from
envy printer
Happy so far with my printer. Everything works as expected, ste u was just a bit confusing but okay.
Date published: 2022-01-19
Rated 2 out of
5
by
EMLE from
Minimal features.
This printer does not print on legal sized paper or automatically print two sided.
Date published: 2021-12-23
I have fresh ink cartridges in my ENVY 6455e printer but it is not printing. The error icon is lit but I can't fix it. What to do?
This link https://support.hp.com/us-en/document/ish_1721989-1461843-16 gives you information on the majority of the possible errors and ways to fix those issues. If the issue still persists, you will want to contact HP Support https://support.hp.com/us-en/contact to have them troubleshoot.
Date published: 2023-11-30
I was given an HP Envy printer from my father-in-law. I am having issues getting it to print. I spent several hours yesterday trying to get it to print from my laptop via wi-fi, but am not successful. How can I talk to someone?
For assistance please contact HP Support at this link: https://support.hp.com/us-en
Date published: 2024-02-09
does this plan cover hp envy 6455e
Hello. Thanks for your question. Yes, this HP Care Pack covers the HP Envy 6455e printer.
Date published: 2023-07-09
What is available to me for support if I just took the printer out of the box and set it up but it was bought in September of 2022. It will print in black and white but not in color. When asked for color I get shades of yellow and orange but not any blues
Thank you for your question! Please visit HP Technical Support for assistance with your HP Printer at this link: https://support.hp.com/us-en
Date published: 2024-07-18
Does it cover Envy 7640?
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Date published: 2023-11-24
does this include driver updates
Driver updates for supported printers can be found for free on the HP Support Page. Go to this link: https://support.hp.com/us-en
Date published: 2023-09-11
