HP 3 year w/Accidental Damage


  • Get 100% money back (excluding tax)
  • Accidental damage protection
  • Hardware Repair Coverage
  • Coverage begins day of PC purchase
  • No extra fees for repairs
See Product Details
HP 3 year w/Accidental Damage is rated 4.0 out of 5 by 81.
  • y_2023, m_9, d_29, h_4
  • bvseo_bulk, prod_bvrr, vn_bulk_3.0.35
  • cp_1, bvpage1
  • co_hasreviews, tv_32, tr_49
  • loc_en_US, sid_U9XB2E, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_hp
  • bvseo_sdk, java_sdk, bvseo-4.0.0
  • CLOUD, getAggregateRating, 54ms
Rated 5 out of 5 by Student:Lizzie from Honest I am quite happy with my purchase. I was looking for a laptop that would be good for school. I did not want it to be touchscreen and I wanted it to have a backlit keyboard with big lettered keys. This had all that. I read reviews before purchasing so although I purchased the gold color I knew it most likely would not be a prominent gold. It does look more silver so I wouldnt recommend purchasing if the gold color is a must for you. It has a nice tint that in certain lights shows like a goldish glow, but that is what I wanted. I havent used it too much, but I did watch some videos on it and felt the volume was a little lower than I expected. Even at high volume it wasnt super loud. The weight is very light, so that is a plus! The screen is nice in proportionate to the monitor. I like that it doesnt have a big border around the screen. I also like how the keyboard expands across the whole width of the laptop base. I fully charged it and I used it for like 6hrs before it died. So that is my experience with battery life. Like I mentioned earlier, I was looking for something for school, I wanted simple and with the computer able to download the programs I needed, chromebooks and the like wouldnt work, but this did, so it works for me! Very satesfied.
Date published: 2023-09-01
Rated 3 out of 5 by Jan R. from ?????????????? I only gave it 3 stars as I have just received the computer and have not had a reason to use it. This survey should be asked for after submitting a claim. Jan
Date published: 2023-08-15
Rated 4 out of 5 by Steve3255 from Review HP Good laptop for the money
Date published: 2023-07-03
Rated 5 out of 5 by ProfRet from Ok Used before so got to be safe with new computer I bought my wife
Date published: 2023-06-13
Rated 1 out of 5 by Anonymous from Hardware. Want to return this. The fan is loud. Just a hardware issue. Upsets me. I expect more from HP.
Date published: 2023-03-12
Rated 5 out of 5 by Ed Harris from Great Value & Super Purcahase I'm very happy with my new computor. Came well packaged and easy to set up. Operates beyond my expectations.
Date published: 2023-03-12
Rated 1 out of 5 by Anonymous from Computer not working I purchased this computer for my grand daughter for her Christmas present. I’ve tried several times to turn on the computer but it’s not turning on.
Date published: 2022-12-28
Rated 2 out of 5 by jonny69 from 3 years? Are you sure? I registered my new laptop and it said the warranty was for 13 months. I was told 3 years. I was told that if I don't use it, I get the money back so if that is still true, I still can't lose. To be fair I didn't talk to anyone about it, and anyone can make a mistake. A little disappointed.
Date published: 2022-11-21
Rated 1 out of 5 by Afsmith from Not happy with hp Still waiting on hp to get me a replacement device
Date published: 2022-10-13
Rated 5 out of 5 by Amanda86 from the perfect purchase! well worth the money! exactly what i wanted it was a custom build and turned out beautiful!! plus its so easy to use and self explanatory!!
Date published: 2022-05-28
Rated 5 out of 5 by donnieB from Care Pack This gives me peace of mind if something should happen to the laptop
Date published: 2021-11-16
Rated 5 out of 5 by GwenFont from love it so far so good. just received it and have it set up
Date published: 2021-11-06
Rated 5 out of 5 by Floresac from Great warranty to have This is by far the best thing you can do to protect your HP products. Super great service and highly recommend
Date published: 2021-08-18
Rated 5 out of 5 by dln73 from 3 year program coverage I have not have to use this feature yet. I hope I never have to use it, but I have pease of mind knowing the computer will be repaired correctly if I need this service..
Date published: 2021-06-27
Rated 5 out of 5 by Anonymous from Protection Plan Cannot go wrong. It gives you peace of mind by protecting your purchase and your money back it you take care of laptop.
Date published: 2021-02-25
Rated 5 out of 5 by EdithW from Really satisfied Suits my needs: I’m a temp worker, so I’m not able to have a job-provided device like full-time employees, and I wanted a Chromebook of my own so I could learn how to use ChromeOS and get used to it. The speakers sound really good for a mid-range device, and the plastics doesn’t feel cheap or creaky.
Date published: 2020-12-12
Rated 1 out of 5 by Jessicadudley13 from Never received it I recently bought a HP computer which I’m happy with however, I never received the warranty. I have contacted customer via email and chat and the issue has not been resolved.
Date published: 2020-05-07
Rated 3 out of 5 by MPC12598 from Great idea- to soon to review I just got this laptop so I don’t know how to give a review on accidental damage protection until I need to use it.
Date published: 2020-05-06
Rated 5 out of 5 by Jame217 from Great experience! Good prices. Easy to navigate website. Fast shipment. Would recommend to anyone needing a computer.
Date published: 2020-05-01
Rated 5 out of 5 by RL1945 from Very nice, easy and quick. I bought the least expensive laptop, it works very nice.
Date published: 2020-04-28
Rated 5 out of 5 by Tinkadoo from Risk free! I haven't got my laptop yet but this is definitely better than other insurance and its risk free! This is soo awesome i could use it and not worrying everyday what if i have an accident..
Date published: 2020-04-28
Rated 5 out of 5 by Cdubdenbron63 from Great coverage The 3 year plan with accidental damage coverage is very affordable, and great coverage. There is nothing that could happen to my laptop that is not covered, my fault or not.
Date published: 2020-04-27
Rated 5 out of 5 by Dear One from Peace of mind! I am excited to have bought this warranty as it gives me peace of mind knowing that my laptop will be covered if anything should go wrong! 3 years is a great great deal just for a small cost! Other places you pay much more for just 1 year! I know my laptop will be working for me for years to come! I love it! Thank you HP for taking care of your customers! Excellent job!
Date published: 2020-04-27
Rated 4 out of 5 by georgena from book just got it n having a hard time getting my other things. my old computer died n cant retrieve my other accounts
Date published: 2020-04-20
Rated 5 out of 5 by HPnewbie20 from Easy set up I just got it yesterday, but this laptop came in the tiniest box could imagine. Set up was super easy. I’ve started bookmarking my pages and making my task bar, but so far the easiest transition to a new computer. Thanks HP
Date published: 2020-03-31
Rated 5 out of 5 by Chicago Jimbo from Hope I wont need the coverage... The purchase process was easy. I hope I don't need to use the coverage, but it is there if I do. It is interesting that you get the money back if you don't use it.
Date published: 2020-03-10
Rated 5 out of 5 by Rapidfire from Great Laptop! Bought this for my son's Birthday for "homework"...yeah...and some light gaming! Fast processing and really nice visuals/sound. Good unit to get.
Date published: 2020-03-05
Rated 5 out of 5 by Jensm from GET THIS! I have purchased the HP extended warranty on other products and I have only had an issue one time. HP took care of the laptop refurbished it with no hassle no questions. They stood behind their product and this was an item that was a few years old.
Date published: 2020-02-28
Rated 3 out of 5 by Kidd0 from It's an E-mail Warranty 3 year warranty I bought 2 weeks ago for a laptop that i won't have for another month because it takes that long to build a laptop these days...
Date published: 2020-02-28
Rated 5 out of 5 by Suro from Great laptop! I bought the 15z for black friday, and I absolutely love it! Its sleek and black, and I really like that I was able to customize its stats to fit my personal needs.
Date published: 2019-12-20
Rated 5 out of 5 by SkierVail from Great Warranty If you do not use the 3 year warranty/accident coverage you get your money back if you apply for it, You have 90 days to apply after the warranty is up,
Date published: 2019-12-20
Rated 5 out of 5 by MDCa from This gives my family piece of mind. I have never had a bad experience with HP.
Date published: 2019-12-16
Rated 5 out of 5 by tjp08c from Excellent coverage! I bought this because life sometimes in unpredicatable. I feel confident now that if any issue arises my warranty covers me.
Date published: 2019-12-13
Rated 3 out of 5 by TylerS from Long delivery time The website was very easy to navigate and to find the perfect product despite the long delivery time
Date published: 2019-12-10
Rated 5 out of 5 by Halfpint87 from Super awesome Got this on sale. Plus super happy that if I don't use it I get my money back! Super sweet
Date published: 2019-12-06
Rated 5 out of 5 by LC LC from Great Features I bought this and it was Great choice. Had everything I was looking for.
Date published: 2019-10-21
Rated 5 out of 5 by CAC1979 from great refund feature Happy so far, I have had it for about a week. Still putting it through the paces.
Date published: 2019-09-19
Rated 5 out of 5 by Zane0420 from Great quality and features Bought 2 for my kids they love them there fast and work great.
Date published: 2019-09-12
Rated 4 out of 5 by Missy20192019 from Extended Warranty I bought this at the same time as my new laptop. I had to call to get it activated but that was the only thing.
Date published: 2019-09-11
Rated 1 out of 5 by iceman10 from Worst Service ever I bought this computer online and ordered the touchscreen model. When it showed up, the touchscreen did not work... long story short, it wasn't a touch screen. I spent 2.5 hours on a chat session and they finally figured out it really wasn't a touchscreen. Then the sales rep wouldn't do an even exchange and tried to sell me a higher priced one. I had waited over 2 weeks for this model to be custom built...and was looking at another 2+ weeks. I said no thanks and this is my goodbye to HP. I am done wasting my time with them and their poor quality service.
Date published: 2019-09-09
Rated 5 out of 5 by carjam1206 from Wonderful Upgrade My 9 year old laptop recently stopped working; also an HP. I ordered a new one during HP's 4th of July sale and got a great deal. I love HP products compared to any other brand and will continue to replace my products with HP's brand as needed.
Date published: 2019-07-27
Rated 5 out of 5 by Justone007 from Hope to not use, but great to have I really hope that I don't have to use this product but I'm sure glad to have it in case I do need it.
Date published: 2019-07-24
Rated 5 out of 5 by LEONluc15 from Fantastic Care Package I am amazed how inexpensive the Care Pack is considering all you receive. It not only gives me the peace of mind knowing that for the next three years I can call and get Teck Support, as I did Saturday they helped me set it up and explain how to do things on it I didn't know it did, to the fact if something goes wrong with it they will fix it even if its dropped and is damaged . I have , in the past always bought my Computer and it's extended warranty at Best Buy . They all where HP Computers and there Geek squad the thing is I paid a whole lot more than what I've done now directly from the HP Store.
Date published: 2019-07-23
Rated 5 out of 5 by Shoshanna MYM from a brand that can be trusted I bought this brand because my daughter requested it. I am not sure how she arrived at HP for her computer needs so i did my own research. And i am confident the HP brand is of the highest quality.
Date published: 2019-07-22
Rated 5 out of 5 by Steve4141 from great computer at a great value I have purchased several HP computers and am never disappointed
Date published: 2019-07-20
Rated 3 out of 5 by Jebach123 from Good product Communication isn't the greatest. Computer and printer come in 2 different days and packages. Wish it would have came in 1 and box was all banged up for the printer but wasn't damaged.
Date published: 2019-07-12
Rated 5 out of 5 by Maddie96 from Protecc Its insurance. What can I say? I love the option to protect my electronics because I'm clumsy.
Date published: 2019-07-05
Rated 5 out of 5 by billsize from Great Value This purchase was such a great deal ....no brainier for me.
Date published: 2019-05-07
Rated 5 out of 5 by HumanPersonNotABot from Great Price! This is probobly the best damage thing to get that i could find like one other store has a 2 year for $130 and this was 3 year with accidental for $70
Date published: 2019-01-22
  • y_2023, m_9, d_29, h_4
  • bvseo_bulk, prod_bvrr, vn_bulk_3.0.35
  • cp_1, bvpage1
  • co_hasreviews, tv_32, tr_49
  • loc_en_US, sid_U9XB2E, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_hp
  • bvseo_sdk, java_sdk, bvseo-4.0.0
  • CLOUD, getReviews, 4ms

does this cover malware and other non hardware issues

Asked by: moped53
No, this HP 3-year w/Accidental Damage is for hardware issues. For assistance with malware and software issues, please visit this link for the HP Smart Friend service: https://www.hp.com/us-en/services/consumer/smartfriend-overview.html
Answered by: HP Team Grant
Date published: 2023-05-03
  • y_2023, m_9, d_29, h_4CST
  • bvseo_bulk, prod_bvqa, vn_bulk_3.0.35
  • cp_1, bvpage1
  • co_hasquestionsanswers, tq_1
  • loc_en_US, sid_U9XB2E, prod, sort_[SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]
  • clientName_hp
  • bvseo_sdk, java_sdk, bvseo-4.0.0
  • CLOUD, getContent, 56ms