DIGITAL
- Get 100% money back (excluding tax)
- Accidental damage protection
- Hardware Repair Coverage
- Coverage begins day of PC purchase
- No extra fees for repairsSee all Specs
HP 3 Year Pickup And Return Support W/Accidental Damage Protection and Risk Free is rated
out of
5 by
121.
Rated 1 out of
5
by
35 year HP dedicated cust from
Carepack support non existent
i ordered extended 3 year warranty with my new pavilion + laptop. I never received an email with my carepack. All hp sites I can find do NOT show i have a 3 year warranty for the carepack I purchased.
Date published: 2024-01-28
Rated 1 out of
5
by
Hufbpuf from
Not happy
Have not received it nor my lap top It’s been 3 weeks
Date published: 2024-01-28
Rated 5 out of
5
by
Linda DL from
HP Care Pack
HP Care Pack has nice features that make it easy to get service whan needed as the pick up and return feature. Also i get the price refunded if I never use the package.
Date published: 2024-01-11
Rated 5 out of
5
by
sonflowerandgrace from
Wow
Wow, so easy to use. Graphics are clear. Quick and quiet. Looking forward to trying out my pen and drawing software. Affordable...thank you for Veterans discount!
Date published: 2024-01-09
Rated 1 out of
5
by
Disappointed 100 from
JUNK
1 week old. Total black screen. Will not operate. Disappointed is beyond words. Returning and HP wants to charge me more for a new one now that sale is over. SAD
Date published: 2024-01-03
Rated 1 out of
5
by
Taxman08 from
I haven't received my warranty yet.
I have not received anything to verify that i purchased a 3 year warranty.
Date published: 2023-12-16
Rated 1 out of
5
by
HPmikecc from
NOT delivered CARE PLAN
i have NOT yet received my CARE PLAN that i purchased.
Date published: 2023-12-12
Rated 2 out of
5
by
FGWP from
Unfulfilled
My Cars Pack was not delivered to me by email. I've attempted to go through dispute process with HP to add it to my account/device and their site continually gives me an error message saying their support site is down and not working.
Date published: 2023-12-03
Rated 5 out of
5
by
Anonymous from
Good to have
Always good to have
Date published: 2023-11-14
Rated 2 out of
5
by
Kathryn A from
Disappointed
I feel pretty disappointed with the computer. I bought this computer because I thought the camera would be better quality. It is not.
Date published: 2023-10-13
Rated 5 out of
5
by
Anonymous from
Rapha Nancy
This is the best part you have to purchase this you never know crap happens
Date published: 2023-10-06
Rated 5 out of
5
by
Old guy 33 from
Best computer
Great computer that does a lot. Meets my needs. Would recommend
Date published: 2023-10-05
Rated 5 out of
5
by
BANK from
Yes
Will be using soon
Date published: 2023-09-29
Rated 5 out of
5
by
Anonymous HP owner from
Reasonable price
Very reasonable to purchase hopefully I'll never have to use it
Date published: 2023-08-24
Rated 5 out of
5
by
Don’t know what you want, from
A wonderful Computer
Thiscomputer is great for school. I a m sure that it will meet my immediate needs. So thankful to have this to enhance my studies.
Date published: 2023-08-14
Rated 5 out of
5
by
Ippete from
Seems like a good deal
Seems like a good low risk deal. If I don't have to use it I get my money back. Assuming the machine last's 3 years, that is the shortest time I would consider replacement anyway.
Date published: 2023-07-17
Rated 5 out of
5
by
Obianuju from
Great Personal Laptop
It’s a Bang & Olufsen collab.
Date published: 2023-07-12
Rated 2 out of
5
by
Neal2 from
Mixed up laptop identifiers
I wanted the user manual for a new laptop. It took your support tech 45 min to identify my laptop.The laptop body and box label both had the same three numbers on them: a model, serial and the third marked PIN on box and P/N on the laptop. The "product identifier" the tech needed to find the unit in the database differed by a single digit from the PIN.
1. Please fix such discrepancies both name tag and value.
2. I should only need the model number to download the user manual.
Date published: 2023-06-21
Rated 5 out of
5
by
Melody Bloom from
Thumbs up
Computer works well.
Date published: 2023-04-04
Rated 1 out of
5
by
Kadee from
2 weeks and have to restore from the cloud
Have had the laptop for about 2 weeks and the touch screen stopped working. Called HP Support and when all was said and done he asked me if I had a flash drive. I did but it's packed with things I can't lose. I asked why I needed a flash drive. He said we had to program it and retrieve what the laptop needs from the cloud. So in less than two weeks we have to retrieve something from the cloud to restore the laptop. What could possibly be missing What possibly could have happened and how much stuff could I have in the cloud on a new laptop. Then I was told they would mail me a flashdrive and told me I had to pay for it. What?! Told him I don't think so. Just spent over 1000.00 2 weeks ago and Iam not paying to repair it. It's under warranty I told him I'll just box it up and send it back he talked to a manager who waived the 30.00 some odd dollars for the flashdrive and told me I could pay postage. Nope was my response to that. Said it would be here in 2-3 days. Still don't have it. In the meantime I have no touch screen and Iam very leary of what else is wrong with it at this point. Next call is HP warranty because I do not want a laptop that starts off needing to be restored in 2 weeks. It is a bad way to start out and I have no desire to see what other problems it has down the road.
Date published: 2023-04-01
Rated 5 out of
5
by
sureshreddy from
hp care pack
It is better to purchase the hpcare pack.
Date published: 2023-03-08
Rated 1 out of
5
by
Old Mechanic from
I now buy DELL...
Agent promoted and sold a product that does not apply to my computer
Date published: 2023-02-27
Rated 5 out of
5
by
Anonymous from
Worth it
3 year warranty keeps your mind at ease on expensive products
Date published: 2023-02-19
Rated 5 out of
5
by
Old Gear from
Good machine
Does just what I wanted - primarily for communication and online use.
Date published: 2022-12-31
Rated 5 out of
5
by
Nealc from
Happy
Care pack cost was reasonable.
Date published: 2022-12-31
Rated 5 out of
5
by
Kwbforest from
Good price good product
Good price
Date published: 2022-12-23
Rated 2 out of
5
by
T.W. from
HP Care Pack warranty & Microsoft Office downloads. Did not get emails.
Transferred 3 times just to troubleshoot an issue that should not have occurred. I chose a 3 year warranty. I did not receive an email as indicated in the original purchase invoice. I had to call & get got disconnected once & called back getting transferred 3 times before a supervisor finally sent the email. Then I received no help with the download. They were just to busy to help their customer.
Date published: 2022-12-14
Rated 1 out of
5
by
Dhines from
Nostalgia
I returned it for a refund. You dhoilfget it Friday December 9, 2023. It was defected
Date published: 2022-12-09
Rated 5 out of
5
by
Happy Guy 2 from
Awesome little printer
I really like this printer. It’s very simple and you hook it up with your iPhone and it works great.
Date published: 2022-12-07
Rated 5 out of
5
by
Clm011270 from
Return
Wouldn’t set up and was easily returned
Date published: 2022-12-01
Rated 5 out of
5
by
JefJam from
After much research, this was the perfect laptop
10 year old desktop died and I had to find a replacement. Living in a motorhome full time meant that light weight and small footprint were beneficial. Shopped all around since it was Black Friday, and came back to HP website as it had the best deal. 15.6" Envy with OLED screen is perfect. Nice touchpad feel with a beautiful screen. Good backlighting on keyboard works well.
Date published: 2022-12-01
Rated 5 out of
5
by
V Hogan from
HP Envy I7 13inch
light and easy to use. Has pretty much everything I wanted. Look forward to several years of use
Date published: 2022-11-18
Rated 4 out of
5
by
Mrs Veee from
Pretty Good
Pretty good so far
Date published: 2022-11-07
Rated 5 out of
5
by
Telk from
Hp envy x360 13
Works great! Great battery life paired with fast everything! I really enjoy it
Date published: 2022-09-08
Rated 4 out of
5
by
Jone001 from
Good but confusing
Product was good, but the buying process was a little confusing
Date published: 2022-08-14
Rated 4 out of
5
by
tt2883 from
to early to tell
just had the computer screen go black, came back to screen I was on, went black, came back and did it again then worked fine.
Date published: 2022-08-12
Rated 5 out of
5
by
Anonymous from
HP Envy Lap top.
The best experience I have ever had for a laptop purchase. The computer itself is the best I have ever purchased. No comparison to Dell.
Date published: 2022-07-28
Rated 5 out of
5
by
hillkimberly from
Peace of Mind - Thanks HP Team!
I appreciate the HP Care Pack, especially being on the go. If anything happens to my computer my HP Team is there to help. That gives me peace of mind - Thanks.
Date published: 2022-07-27
Rated 1 out of
5
by
CUSTOMER WITHOUT REFUND from
CANCELLED ORDER, NO REFUND YET.
This order was cancelled on 7/4/22 and I had to call twice already for the refund of the warranty package. Called my credit card company today, 7/24/22 and STILL NO REFUND.
Date published: 2022-07-24
Rated 3 out of
5
by
Susan J from
HP Care Pack
Takes too long to process and acknowledge the purchase.
Plan sounds great if processed and registered sooner. It’s been 4 weeks since I purchased it and it’s still not showing up on HP support Assistant. The support assistant sent me a message trying to get me to buy the care pack even though I purchased it a month ago.
Date published: 2022-06-24
does this care pack provide international 3 year warranty?
Thank you for your question! No, the HP Care Pack is valid in the country of purchase only.
Date published: 2024-07-15
Does the warranty cover software issues
Thank you for your question! HP Care Pack decisions are determined by HP Technical Support. Unfortunately, this forum does not have information on how hypothetical or potential issues are resolved, as each issue is unique and has its own set of circumstances.
Date published: 2024-02-05
