DIGITAL
- Money back with no repairs!
- Hardware Repair Coverage
- Quick service with genuine HP parts
- Coverage begins day of PC purchase
- No extra fees for repairsSee all Specs
HP 3 Year Onsite Hardware Support Service with Risk Free for DT is rated
out of
5 by
59.
Rated 5 out of
5
by
RocLady from
Thank you HP! You’re the best!
I’m enjoying my new desktop. It has everything I was looking for and it takes care of my business professionally.
Date published: 2023-12-19
Rated 5 out of
5
by
bobbyinchocolatetown from
Peace of mind
Awesome protection for a fair price, good to know my system would be repaired and running again in 2 business days
Date published: 2023-11-12
Rated 1 out of
5
by
WVpanhandle from
Never received an extended warranty.
I purchase an extended warranty with this computer because the SSD in my 2019 AIO crashed abruptly leaving me with 7 months of lost data. HP said I received the warranty via email, but I never did. They keep wanting me to buy another extended warranty. I have only used HP products for almost 20 years. Maybe it's time to change.
Date published: 2023-08-02
Rated 3 out of
5
by
Trudy J from
Frustrated with the Care Pack Registration Process
I don't understand why I had to go through the headaches to register this care pack. When you sold it to me, it should have been automatically registered because I purchased a computer at the same time. The registration process was tedious and frustrating. I had to call my neighbor who works for HP to assist me and it took her a long time to figure out how to do it. Make it simple for us people and register it when we purchase it. I never got any information telling me what it covers or any other details. All I know is what I paid and that it's a care pack to cover issues on my new computer. Some helpful instructions and details of what it covers would have been nice.
Date published: 2023-07-16
Rated 1 out of
5
by
DH in Westchester County, from
Worthless HP Support!
I bought a brand new computer from HP because I couldn't find what I wanted at Best Buy. I was assured by the HP rep on the phone that they would take care of everything. The computer arrived from China today, April 6. When I called HP for help, they said I would have to call Best Buy for installation.
Date published: 2023-04-06
Rated 5 out of
5
by
weill from
hp 3 year protection plan
wee will see if this is as good as i think
Date published: 2023-04-03
Rated 5 out of
5
by
jtExpert09 from
The purchase protection package.
I will be setting up my new computer next week but I trust HP so I will give my new protection 5 stars now.
Date published: 2023-04-02
Rated 1 out of
5
by
harry8750 from
HP has not applied yet to my account.
HP has not applied yet to my account.
Date published: 2023-03-24
Rated 5 out of
5
by
Richard W. G. from
"Protection If Needed"
I haven't had to use my 3 year Protection Plan yet and I hope I do not have to use it.
Date published: 2023-03-17
Rated 5 out of
5
by
JaredG from
Love that you have a 3 yr warranty
Its great!
Date published: 2023-03-12
Rated 1 out of
5
by
Tadpole from
Mislead
Was told I'd get the Laplink PC Mover when I placed the order by phone as the HP chat system was working. Now I get the computer after a 2-3 week wait and I'm stuck and will have to work something out regarding moving my files. Had a hunch I shouldn't have bought this unit...
Date published: 2023-03-06
Rated 1 out of
5
by
Anonymous from
Waiting 3 weeks for computer
Can't use what ya don.t have
Date published: 2023-03-03
Rated 5 out of
5
by
Tacoma22 from
Gaming
Great for what I needed so far
Date published: 2023-02-23
Rated 1 out of
5
by
Johnni Doe from
Why pay 25% more for a hardware-only warranty extension?
Why pay 25% more for a hardware-only warranty extension?
Date published: 2023-02-20
Rated 3 out of
5
by
rk4runner from
Clueless with HP
I don't have the faintest clue as to what this Protection Plan Covers. It was never explained to me. I gave it 3 stars because in 3 years I don't use the plan then I get my monies back. I still didn't hear from HP care pack about my registration and coverage.
Date published: 2023-01-19
Rated 2 out of
5
by
Marmeladova from
Drawbacks of the 3-Year "Care Pack"
The first and - so far - only time I tried to use the Care Pack, I was told by your tech support that the Care Pack did not cover the issue I was having and that I needed to purchase a different one for substantially the same cost.
I am also having problems with the McAfee Virus "protection" that came with the computer. I asked him to disable it, and he refused.
Date published: 2023-01-17
Rated 5 out of
5
by
Littlebird2001 from
Great stuff
Wow, powerful! Thanks!
Date published: 2022-12-13
Rated 5 out of
5
by
JDE280 from
One More Time
This is my 3rd time purchasing an extended warranty for a HP product that is refundable if not used during the warranty period. The first one ended favorably resulting in a full refund. The second one is in process to receive the refund as the extended warranty just expired on that PC and the paperwork has been submitted and confirmed received by HP's agent. The third one was only purchased a couple of weeks ago so I will see how that one goes three years from now. It seems to me a refundable extended warranty is a great idea assuming the product you buy is a quality one. While this is only my third refundable extended warranty it is actually on my 6th HP PC and truth be told I have never had any real problems with any of those PCs which is what motivated me to keep going back to HP. Given the price of CPUs and GPUs these days a failure of one of those components would make the extended warranty seem like a good purchase. If, like the preceding PCs before it, I have no issues with this one it seems like a great purchase.
Date published: 2022-12-10
Rated 1 out of
5
by
Keith1 from
Protection Plan Doesn't cover Full Ownership Period
I purchased a new HP computer 3 weeks ago. I haven't received it yet. I knew it would take time to build. The problem is the Protection Plan starts the day it was purchased. That means I lose at least 3 weeks of protection for a computer not even in my possession. I don't know of any other product that has that kind of coverage. For example, if I purchase a new vehicle, I don't receive a warranty that started when the vehicle was built.
Date published: 2022-10-06
Rated 5 out of
5
by
Tammy M from
Great deal for your New Hardware
Considering I got five hundred bucks off this at the time I ordered, I am highly happy to have it if I ever need it.
Date published: 2022-09-23
Rated 5 out of
5
by
Gamelover from
Insurance for long term
Let's hope we do not have to use, but if we do, it is peace of mind
Date published: 2022-09-07
Rated 5 out of
5
by
EsAr from
HP Care Pack Assurance
I have been all my computer products from HP. I am very satisfied with customer support
Date published: 2021-05-28
Rated 5 out of
5
by
Anonymous from
God like Information
its great having a little extra help when you have tried everything to your knowledge
Date published: 2021-02-24
Rated 5 out of
5
by
BEK1 from
Awesome PC
i really like this PC. It has many features that I wasn't expecting; such as a wireless phone charger. it works great and had no problem moving my files and programs over this new PC
Date published: 2021-01-27
Rated 5 out of
5
by
Tgodsey from
Great computer, but double check shipping.
The computer is great! Need an HDMI cable to connect it to screen. Runs smooth, no issues. Would warn to make sure shipping address is right on checkout, as it is nearly impossible to change it once shipped.
Date published: 2020-12-22
Rated 5 out of
5
by
Tall Paul from
It is a Must Have
Two and a half years ago I bought an Envy All in one Desktop with a 27” screen. This past March when it became necessary to start using video conferencing apps I discovered that my camera was not working. HP requested that I send in the Envy for repair. Several weeks later HP contacted me and said that the parts to repair were on back order. They offered me gift cards to cover the cost of a comparable computer. I used the gift cards to purchase an Envy AIO 32”. I highly recommend the HP Care Pack.
Date published: 2020-06-24
Rated 5 out of
5
by
RickB Photo from
So far haven't had a need to use it
And, it's a good peace of mind if something did happen
Date published: 2019-03-06
does it cover accidental damage
No, this HP 3-year Protection Plan does not cover accidental damage.
Date published: 2022-11-29
is there any type of coverage for screen repair or replacement?
Hello. Thanks for your question. We recommend reaching out to the HP customer service team, https://www.hp.com/us-en/contact-hp/contact.html for further assistance.
Date published: 2023-03-19
