3 year Next Business Day Advance Exchange support for Officejet Pro 9019, 9025e printers

DIGITAL

  • Remote problem diagnosis and technical telephone support
  • Next-business-day hardware exchange
  • Standard coverage window
  • Access to electronic support information and services
See Product Details
3 year Next Business Day Advance Exchange support for Officejet Pro 9019, 9025e printers is rated 3.8 out of 5 by 64.
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Rated 3 out of 5 by S"O"S from review of printer sometimes the people don't understand what we want out of a product. sometimes I don't think they know their product 100%.
Date published: 2023-09-04
Rated 1 out of 5 by Tremor from Totally incompetent staff, no training, no ability to resolve anything Only good thing about HP product, service is no worse than all the others
Date published: 2023-08-19
Rated 4 out of 5 by joey k from hp officejet pro 9020 series the only issue i have is i have no work around for a old computer running windows 7 without the possibility of upgrading
Date published: 2023-08-14
Rated 3 out of 5 by robert1841 from hp care pack good product from a good company
Date published: 2023-08-12
Rated 1 out of 5 by aeso from printer With great disappointment, I have returned the printer I bought because the printhead kept shooting out the cartridges and the cartridges bled.
Date published: 2023-07-20
Rated 5 out of 5 by tonywin1 from Handy This is helpful because we had a power surge that damaged out last printer.
Date published: 2023-06-17
Rated 5 out of 5 by Sandth from Great Printer Great printer
Date published: 2022-11-12
Rated 2 out of 5 by Georgia Ann from HP 9025e OfficeJet Pro It has terrible sounds during printing!!!
Date published: 2022-09-20
Rated 5 out of 5 by MobileNotary77 from You can beet a great price to protect your product, thank god I have it. Great Price, Great Insurance
Date published: 2022-09-13
Rated 3 out of 5 by TLeon from The Righ Choice To Extend Warranty I have a lot of confidence in HP suppport services; so it was the logical choice to extend the warranty on my new printer.
Date published: 2022-09-08
Rated 5 out of 5 by Buff1 from New Product I worked 2 days trying to trouble shoot my old HP and then could not fix. Therefore, I bought a new one. The HP professional was very nice and helpful. I just had to spend a lot of time but pleased with purchase and set up. Thanks!
Date published: 2022-07-14
Rated 5 out of 5 by HP 101 from Perfect! for double tray use Perfect! Just wanted I needed....the double tray for long paper is so easy.
Date published: 2022-02-11
Rated 5 out of 5 by M Ward from Bought but not used Bought but not used- if the Customer service is any indication of the experience I will receive from the HP Care Pack then I will be extremely satisfied
Date published: 2021-11-27
Rated 5 out of 5 by Lorraine509 from Extended Support This has already been worth it. The tech who answer my chat request did a great job fixing my problem
Date published: 2021-11-12
Rated 3 out of 5 by Pmarz1 from Software is awful The printer itself is fine, print quality good, etc. The problem with it and HP machines in general is the software. Constantly disconnects from networks and the scan software works sometimes, sometimes it doesn't.
Date published: 2021-10-18
Rated 5 out of 5 by Susie in WP from Care Pack Is a Huge Plus for Peace of Mind I’ve purchased HP Care Packs for my printers and computers (past and present) and have been greatly impressed with the quality of service and HP’s faithfulness to stand behind their products.
Date published: 2021-08-15
Rated 5 out of 5 by MelW from Didn't fit my needs Disappointing in paper trays. Not truly a 2 tray unit. Requires refilling paper trays frequently which is a real pain when you are trying to print a 100 + group of photos.
Date published: 2021-08-11
Rated 1 out of 5 by best therapist from Worst printer I've ever owned. I bought this printer in the past month and fail to find it working satisfactorily OR appearing to be built to last. It's flimsy, seems "frail" and shakes and moves a bit as it prints (which is, after all, one of the primary tasks of a printer! To get it to scan takes the patience of a saint, which is rarely at hand when I'm in a hurry to scan a document. Several steps are required, rather than the one needed by my previous HP Printer (which died after nearly 5 years of use). What a LEMON this HP 'printer' is!!!
Date published: 2021-05-12
Rated 5 out of 5 by Huggybear2549 from Fast as lighting & will do it all with class This is the fifth HP Printer I’ve owned and get five to seven years or more life out of them. The best printer on the market and the ink supply cartridges are great and easy to install.
Date published: 2021-04-10
Rated 1 out of 5 by SDO1 from Cannot Scan I am part of a Realty company and I have at my desk two HP printers. One Office Jet Pro 6970 and One Office Jet Pro 9020. Neither printer is able to scan multiple documents. After following to the letter all your "individual" problem-solving steps I filed a case on a Friday with HP for someone to help. They contacted me on a Monday and informed me that my case was closed without so much as a reason why. It appears that I will need to remove these printers due to HP's inability to help with what I would hope is a simple problem. You asked
Date published: 2021-03-15
Rated 3 out of 5 by MISKODAD from CALLS NOT RETURNED JUST BOUGHT THIS PLAN BUT I GUESS THE GROUP IS BUSY GETTING REVIEWS.
Date published: 2021-03-02
Rated 4 out of 5 by Jrogern from Good Printer, But Had Problems From Setup I purchased this 9025e to replace my 8620 that I have had for years. The 8620 still works but I wanted a newer more updated machine. Received it and took it out of the box, followed the basic setup instructions and the problems started. After the plug in step came the put cartridges in step, well one of the cartridges was leaking and I had to contact support with no way to move forward without doing so. It took about 40 minutes with the tech, who was outstanding in his support and patience, but it took awhile. Even after getting it up and running, over the past two weeks I continue to have cartridge messages saying "Printer is having problem communicating with Cartridges." This time it is the Magenta cartridge. I really like the printer, it is attractive, fits well into my home office, prints beautifully and fast for my purposes. Had no problems connecting to WI-FI. The Scan to Email feature was worth the cost, instead of using the old HP Scan app. All in all, excellent choice, but if the cartridge messages keep coming up I am going to have to use my warranty and have it replaced.
Date published: 2020-12-15
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