DIGITAL
- Money back with no repairs!
- Hardware Repair Coverage
- Quick service with genuine HP parts
- Coverage begins day of PC purchase
- No extra fees for repairsSee all Specs
HP 3 Years 3 Day Onsite Service with Risk Free for DT is rated
out of
5 by
57.
Rated 1 out of
5
by
Mark DeJ from
Can’t review HP CARE PACK without the product I ordered it for
I cannot write a review for a product/service to be used with an HP product that I have yet to receive
Date published: 2023-12-12
Rated 5 out of
5
by
Anonymous from
tom
computer works fine
Date published: 2023-11-24
Rated 4 out of
5
by
melone2 from
27" AiO White
Computer is 2 weks new. Guess time will tell if works well; keep getting notices that my warranty expires in 1 year, so just not sure.
Date published: 2023-07-26
Rated 5 out of
5
by
JW00 from
I haven’t used the warranty but the ability to receive a new replacement gives me peace of mind.
Warranty..
Date published: 2023-04-02
Rated 5 out of
5
by
rallen111 from
HP 3 Years 3 day Onsite Desktop Service works!
HP 3 year warranty is a great way to protect your devices!
Date published: 2023-02-04
Rated 1 out of
5
by
Hans S from
No On-site Desktop Support to setup new PC
Purchased the HP Care Pack with the understanding it included on-site support for set up and migration of a new desktop PC. Found out that this service is not included in the three day on site support, although that was the only reason I agreed to include the purchase the HP Care Pack with a new desktop PC. HP only offers virtual assistance for setting up and migration of a new desktop PC.
Both computer and HP Care Pack were returned to HP for not meeting expectations.
Date published: 2023-01-23
Rated 5 out of
5
by
CoraBeth11 from
Great printer and easy to manage
I haven't had to use it but that's great
Date published: 2022-12-13
Rated 1 out of
5
by
Anonymous from
HP Care Pack are good but Hard to get attached to product
Easy to purchase but hard to get HP to attach to computer. Sent several cases for them to get attached but after always stating will hear back in 1 day , after 2 weeks still waiting no action on cases.
Date published: 2022-12-11
Rated 1 out of
5
by
My Name! from
WARRANTY2
The service was so bad that I had to ask for a refund! HP was not interested in satisfying the customer (me)! All I wanted was to bring the WARRANTY up to date. There is some stupid rule that says to ignore the manufacturer's one year warranty, so the extended warranty starts at the purchase date of the item for the warranty. I am doing without a warranty!!!
Date published: 2022-12-06
Rated 4 out of
5
by
Raynald from
registration
the problem was to register it,was not able to do it online and when I call to doit was very difficultt understand the women with a strong accent
Date published: 2022-11-23
Rated 3 out of
5
by
mrsbb from
HP care
This is a feel good insurance policy, good to have, but hope you never have to use it.
Date published: 2022-11-08
Rated 3 out of
5
by
Geewhizicist from
Good for peace of mind, but could be improved
For my 67th birthday, I treated myself to the HP Envy TE01-3254 desktop with 16GB RAM, 1TB SSD, etc. It's been a nice running machine thus far. The HP Care Pack fine print promises to extend the 1-year parts/labor warranty to 3, and a full refund if I don't use it beyond phone help.
Here are HP's actual terms for a full refund: "The eligible products must not have had a service event from the purchase date of the care pack until the end of the Care pack coverage period. A service event will have occurred if HP either sends parts, a replacement or a person onsite to the customer or if the product is transported to an HP repair depot. A phone call, phone support, or chat support is not a service event."
A criticism: Without this plan, it costs nothing, under the first-year warranty (free parts and labor) for a repair. With this plan (if bought at the time of your HP PC's purchase, as I did), you LOSE your extended care payment for a repair made during that FIRST year. That's literally degrading the value of the normal warranty that comes with this machine!
HP should amend its terms to carve out the first year for those, like me, who simultaneously purchased its HP Care Pack with a new HP PC. It should thus nick you only if you incur a "service event" in years 2 and 3.
Meanwhile, my aging mind (assisted by my electronic wives, Siri and Alexa) must remember to request that refund within the refund-request time limit that HP imposes at the end of those 3 years (read: it won't give it to you if you don't request it, even if you never use their extended care service). HP COULD just automatically refund your payment, since it would know whether you consumed its extended-care service, right? But it won't (so, it's evidently counting on forgetfulness).
CONS: HP gets the use value of that cash, not to mention all of it if you drop the refund-request ball. It also seems to punish extended care customers if they use the service in the first year -- because we forfeit the promised refund and it thus costs us while non-extended care customers pay nothing for first-year repairs.
PROS: This deal is good for folks who are confident their machine will not falter in the first year of its life and want peace of mind for years 2-3. Added bonus -- they reap a full refund if they're lucky and their product never fails during that 3-year period.
I'll upgrade my review to Five Stars if HP amends its program as I've prescribed (1st-year carve out, automatically refund if the service is never used).
Date published: 2022-09-19
Rated 3 out of
5
by
Bog in Texas from
lockups and very slow boot ups
During the first month my new system locked up two times and was very slow booting up still to this date. I fund leaving system one reduces the problems I was having. So change your power setting to never turn off cpu when entering the sleep mode.
Date published: 2022-09-04
Rated 5 out of
5
by
Osrae from
Speedy unit
Super fast, nice lines, easy to use.i would recommend this to all my family and friends
Date published: 2022-09-02
Rated 1 out of
5
by
Anonymous from
Key board issue
Care pack has no value. To confirm a problem i had identified with a brand new keyboard, they spent many hours to trouble shoot and come to same conclusion
Date published: 2022-08-01
Rated 1 out of
5
by
Leigh 1 from
No service
After warranty service sucks. Was passed off to 3 departments and 8 people with mo resolution.
Date published: 2022-05-27
Rated 1 out of
5
by
Anonymous from
Not credited for warranty time.
I bought this extended warranty, but it never showed up in my account.
Seems like a disconnect between ordering and getting credited for the extra warranty time.
Date published: 2022-05-18
Rated 3 out of
5
by
C Waldron from
Care Pack not attached to product
Care Packs are nice but cannot get attached to product.
Date published: 2022-05-02
Rated 1 out of
5
by
Anonymous from
My HP Envy
I understood that this covered the computer against anything but physical damage. That took some conversation to get a tech to my houses. If he show up Friday.
Date published: 2021-09-29
i have gaming how cost to have exrtra insurance
It is unclear what is being asked. Please clarify the question with the model of your PC so the proper Care Pack can be detremined. Thank you for being an HP customer.
Date published: 2023-05-27
Can this service be used for setup from old to new computer?
No, this HP 3-year 3-day Onsite Desktop Service does not include a PC setup service. For PC setup and other like needs please see the HP Smart Friend services. Go to this link for details of HP Smart Friend: https://www.hp.com/us-en/shop/pdp/hp-1-year-smartfriend-service-for-consumer-desktop-and-notebook
Date published: 2023-01-01
