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Protect your brand-new PC and get 30% off all PC HP Care Packs.

Special Offers

In-warranty Care Pack must be purchased within 90 days of hardware purchase | Save $26 instantly

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HP 5year Next Business Day Response Advanced Exchange Large DisplayHardware Support

DIGITAL

  • Remote problem diagnosis and technical telephone support
  • Prepaid shipping label, materials, and instructions
  • Convenient door-to-door service
  • Next Business day exchangeSee all Specs

3% back in HP Rewards
HP Care Packs are delivered electronicallySEE DETAILS
Product # U0J13E
When you can’t afford to wait for your device to be exchanged, let HP Hardware Next Business Day Advance Exchange get you back up and running as quickly as possible. You’ll get remote technical assistance to help you resolve problems. Then, if needed, we’ll ship you a replacement unit within the next business day[1] – along with a prepaid waybill to ship back your defective unit.


For terms and conditions, click here.

Get a replacement unit the next business day

Don’t lose time to unexpected hardware defects or issues. HP Hardware Support Next Business Day Advance Exchange Service delivers replacement products or parts the next business day.[1]

Freight costs paid by HP

HP provides packaging materials for shipment of your defective product and pays for shipping costs both ways.

Cost-effective, reliable solution

A convenient and cost-effective alternative to onsite support, HP Hardware Next Business Day Advance Exchange Service provides a fast and reliable service exchange for eligible products.

Offers

In-warranty Care Pack must be purchased within 90 days of hardware purchase

Save $26 instantly

HP 5year Next Business Day Response Advanced Exchange Large DisplayHardware Support is rated 3.7 out of 5 by 9.
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Rated 3 out of 5 by ClintonS from Has lots of memory, and was easy to set up. Two problems, my monitor would not work so had to purchase an adapter, and on top of that this stripped down version has no VGA port, so I purchased a HP Monitor to make sure I had one, though the adapter did work, so now I dont need the HP monitor I ordered. Second problem is that it only hooks up to the internet with an ethernet cable. It should be connectable to my Internet without a cable, this is a drawback. I would prefer that it attached directly without a cable. I was able to establish a wireless connection with my printer, but not the Internet. This is irritating.
Date published: 2020-11-29
Rated 1 out of 5 by Feefi from Terrible Screen keeps blacking out and shutting off. Does not work until I wiggle wires. A complete headache.
Date published: 2020-10-04
Rated 5 out of 5 by KBP1020 from Next business day replacement I have covered by HP products with Care Packs for several years now, including my monitors. I have had a need to replace a covered monitor that developed a vertical red line. The replacement process was fast and easy. I received my replacement monitor the next day and was provided everything I needed to return the failed monitor at no cost to me. I highly recommend the Care Pack because things can fail.
Date published: 2020-09-11
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.