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HP 4year Next Business Day Response Advanced Exchange Large DisplayHardware Support

DIGITAL

  • Remote problem diagnosis and technical telephone support
  • Prepaid shipping label, materials, and instructions
  • Convenient door-to-door service
  • Next Business day exchangeSee all Specs

3% back in HP Rewards
HP Care Packs are delivered electronicallySEE DETAILS
Product # U0J12E
When you can’t afford to wait for your device to be exchanged, let HP Hardware Next Business Day Advance Exchange get you back up and running as quickly as possible. You’ll get remote technical assistance to help you resolve problems. Then, if needed, we’ll ship you a replacement unit within the next business day[1] – along with a prepaid waybill to ship back your defective unit.


For terms and conditions, click here.

Get a replacement unit the next business day

Don’t lose time to unexpected hardware defects or issues. HP Hardware Support Next Business Day Advance Exchange Service delivers replacement products or parts the next business day.[1]

Freight costs paid by HP

HP provides packaging materials for shipment of your defective product and pays for shipping costs both ways.

Cost-effective, reliable solution

A convenient and cost-effective alternative to onsite support, HP Hardware Next Business Day Advance Exchange Service provides a fast and reliable service exchange for eligible products.

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HP 4year Next Business Day Response Advanced Exchange Large DisplayHardware Support is rated 3.4 out of 5 by 21.
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Rated 5 out of 5 by StaceyM from Monitor that Stands out Great laptop for School
Date published: 2023-12-09
Rated 3 out of 5 by Martin M RBC from Disappointed Integrated camera doesn't work and monitor is not being recognized by the HP docking station or my dragonfly laptop.
Date published: 2023-11-19
Rated 5 out of 5 by R. Keith D. from What a great monitor! Amazing color and quality. I normally don't spend this much on a monitor, but it's well worth it. It really allows for professional level photo processing!
Date published: 2022-09-20
Rated 5 out of 5 by After days of research from Great Product with Webcam I had to look carefully for the right product, monitor with a built in webcam
Date published: 2022-07-01
Rated 3 out of 5 by Stephanietg from HP 27" Conferencing Monitor: E27mG4 It took genius level effort and patience to hook this monitor up correctly. The webcam was the biggest challenge because I use a docking station to the laptop and had just 1 USB-C port on the laptop and the docking station. My two monitors required HDMI cables and the conference monitor also used a second USB-C cable. HP Support kept transferring me to so many different technicians that I almost just returned the monitor. Waiting on these transfer calls was nauseating because of the time factor, and to finally have one technician say I was in the wrong group since this monitor is considered a 'commercial' product and not a consumer product did me in one day!! I finally was able to download the correct drivers (w/out HP support) and the monitor works beautifully!! I'm glad I have it now despite the install effort. BTW, no instructions on setup arrived with the monitor nor did an HDMI cable. I have been a dedicated HP consumer for over 25 yrs, but the support I received on this setup was the WORSE I've experienced. I will begin to look at Lenovo products now to test their level of support. I will recommend this monitor only if you have some technical expertise of your own to bring into the setup.
Date published: 2022-04-28
Rated 5 out of 5 by CoachB from Always buy an HP Care Pack... Always buy an HP Care Pack...These are a great security blanket.
Date published: 2021-05-25
Rated 4 out of 5 by H2O District from Great! I bought this monitor for the camera and sound system for video meetings for work. So far, it has been great. I've only had it for a few days and haven't had time to try out the camera or sound system, but looking forward to being able to now have an updated monitor.
Date published: 2021-04-07
Rated 1 out of 5 by HITS_LLC from Monitor is for teleconferencing but has no sound! If it came with an integrated sound bar I would rate it higher. Instead I had to buy a sound bar...why have a microphone with no speakers? What sense does that make?!
Date published: 2021-02-12
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.