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Special Offers

In-warranty Care Pack must be purchased within 90 days of hardware purchase

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HP 4year Next Business Day Response Advanced Exchange Small DisplayHardware Support

DIGITAL

  • Remote problem diagnosis and technical telephone support
  • Prepaid shipping label, materials, and instructions
  • Convenient door-to-door service
  • Next Business day exchangeSee all Specs

3% back in HP Rewards
HP Care Packs are delivered electronicallySEE DETAILS
Product # U0J10E
When you can’t afford to wait for your device to be exchanged, let HP Hardware Next Business Day Advance Exchange get you back up and running as quickly as possible. You’ll get remote technical assistance to help you resolve problems. Then, if needed, we’ll ship you a replacement unit within the next business day[1] – along with a prepaid waybill to ship back your defective unit.


For terms and conditions, click here.

Get a replacement unit the next business day

Don’t lose time to unexpected hardware defects or issues. HP Hardware Support Next Business Day Advance Exchange Service delivers replacement products or parts the next business day.[1]

Freight costs paid by HP

HP provides packaging materials for shipment of your defective product and pays for shipping costs both ways.

Cost-effective, reliable solution

A convenient and cost-effective alternative to onsite support, HP Hardware Next Business Day Advance Exchange Service provides a fast and reliable service exchange for eligible products.

Offers

In-warranty Care Pack must be purchased within 90 days of hardware purchase

HP 4year Next Business Day Response Advanced Exchange Small DisplayHardware Support is rated 4.1 out of 5 by 13.
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Rated 1 out of 5 by Garebear from I'd like to leave a higher rating, but there's a problem. HP had to replace my monitor twice as the original was damaged in shipping and the second one didn't work. The third one works and that is great. However I have spent a week trying to get this monitor registered in the Care Pack. I have been bounced from department to department and as of this date, I'm still struggling to find real help in getting this done. They were great on replacing the damaged monitors, but it has been a nightmare getting the replacement under the Care Pack Warranty. My rating would be higher if we could straighten this out.
Date published: 2023-12-14
Rated 5 out of 5 by Just Ol Bob from Care Pack Took a while to get a notice that I had it.
Date published: 2022-09-28
Rated 5 out of 5 by Tucsonguy from Peace of mind A small price to pay for peace of mind and business continuity that I haven't had to use yet
Date published: 2022-04-18
Rated 5 out of 5 by Arlene729 from Impressed I am impressed with this monitor. It was a great buy. This has good front clarity and sharpness. Its snaps into base I highly recommend this monitor. It has a great price for what you get.
Date published: 2020-04-11
Rated 5 out of 5 by Bronk from The Perfect Monitor I bought this monitor as a second monitor for my wife working from home during the shelter in place regarding COVID19. It was an easy setup and perfect fit for my wife working from my laptop at home.
Date published: 2020-03-31
Rated 5 out of 5 by Racer from Maats my need This E190 replaced an old CRT monitor, and now I ask myself why I waited so long. The images are as sharp as razor blades. The pivot feature is what really sold me. The only thing that leaves some room for improvement, in my opinion, is the control setup via the Display Assistant. Settings don't always seem to "take." Otherwise, this is a dynamite unit! I just hope that Xerox does not get hold of HP.
Date published: 2020-03-19
Rated 5 out of 5 by Jebster from I love having add'l coverage on mibile products Having additional coverage on mobile products like notebooks or mobile monitors is very reassuring.
Date published: 2020-03-03
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.