HP 4 year Active Care Next Business Day Onsite Desktop Hardware Support
DIGITAL
- HP TechPulse predictive and proactive alerts and notifications
- Hardware health monitoring, provides updated fast health checks on devices in your fleet
- Hardware device information – including BIOS and firmware updates
- Auto-ticketing – for hard disk drives & batteries needing replacementSee all Specs
HP 4 year Active Care Next Business Day Onsite Desktop Hardware Support
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Fast response times
Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
Quick resolutions
Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
High device uptime
Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
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In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.
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