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HP 4 year Active Care Next Business Day Response Onsite Notebook Hardware Support

DIGITAL

  • HP TechPulse predictive and proactive alerts and notifications
  • Hardware health monitoring, provides updated fast health checks on devices in your fleet
  • Hardware device information – including BIOS and firmware updates
  • Auto-ticketing – for hard disk drives & batteries needing replacementSee all Specs

3% back in HP Rewards
HP Care Packs are delivered electronicallySEE DETAILS
Product # U17XSE
HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.


For terms and conditions, click here.

Fast response times

Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions

Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime

Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

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HP 4 year Active Care Next Business Day Response Onsite Notebook Hardware Support is rated 4.3 out of 5 by 3.
  • y_2024, m_7, d_23, h_8
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Rated 5 out of 5 by BABJ from Extra Protection for Laptop. Purchased to protect my new Zbook laptop. Love HP laptops.
Date published: 2023-08-15
Rated 5 out of 5 by J Pike from Great Laptop The envy of all your friends
Date published: 2023-05-08
Rated 3 out of 5 by consultant1 from CarePack Registration Very Slow Just received notice that the "HP 4YR NBD Ons w/ Active Care NB" that I ordered on 5/31 is activated; it is 6/21. I have not had the opportunity to use this service yet. I hope the CarePack response time is much faster than the activation was. I had to contact my sales representative and workstation support to get this CarePack activated; it took them about a week to get it activated. I hope the actual CarePack support is comparable to the service I received from my sales rep and free workstation support.
Date published: 2022-06-22
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Does this care pack cover mechanical failure and accidental damage?

Asked by: Ellakfw
The HP 4-year Active Care Next Business Day Response Onsite Notebook Hardware Support does not include accidental damage coverage.
Answered by: HP Team Grant
Date published: 2023-02-28
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.