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HP 3 Years 3 Day Onsite HW Support with Risk Free for DT


  • Money back with no repairs!
  • Hardware Repair Coverage
  • Quick service with genuine HP parts
  • Coverage begins day of PC purchase
  • No extra fees for repairsSee all Specs

3% back in HP Rewards
HP Care Packs are delivered electronicallySEE DETAILS
Product # UA5V5E
Coverage starts day of PC purchase. With HP Care Pack Service, you can rest easy knowing your device will be quickly repaired by experts with genuine HP parts and no hidden fees or deductibles. Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve PC issues. You will also have access to technical support 7 days a week—while keeping your PC covered by the manufacturer that knows it best. This Care Pack is meant to be purchased within the first year of owning a PC.
Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
This is a Care Pack that qualifies for our Risk Free Rebate. The Risk Free Rebate allows you to protect your PC with an HP Care Pack; and if you don’t use it, get your money back, excluding taxes paid, guaranteed.
Visit http://store.hp.com/us/en/riskfreecarepack for more information.

Convenient at-your-door repair

Get the most convenient experience for PC repair. If HP support can't solve your issue remotely and determines it can be repaired onsite, one of our technicians will come to you.

Reliable support

Get your device repaired by experts with genuine HP Parts and no hidden fees or deductibles.

Here for you 7 days per week

Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.


Risk Free!

HP 3 Years 3 Day Onsite HW Support with Risk Free for DT is rated 3.7 out of 5 by 26.
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Rated 5 out of 5 by Wrikgee from A Necessary / Great Purchase for Your New Computer I haven't had a chance to use this warranty, but if it is like my previous one for the last PC that I got from HP, I is an excellent and necessary purchase for your computer. There are HP support reps. ready and waiting for you to call and assist you if you have any problems or questions with your computer. And make sure that you get the full protection plan and ask about which one you get before you buy it, because this one covers spills, drops, and mostly any issue your computer has until the warranty ends. If you look into which plan you are buying before you get it, you will see that this is a very good plan and very necessary, because your purchase most likely was not cheap, and protecting it is necessary. I give this as many stars as rhey have and would give more if it allowed me to.
Date published: 2023-05-15
Rated 4 out of 5 by Railroadking13 from my new computer was happy to finally recieve my computer tower. its nice to have a computer to actually be able to stay conne4cted to the internet
Date published: 2022-08-23
Rated 5 out of 5 by softwaretailor1 from Good deal Not much to say. I think it's a good deal for the money. Many years ago, it came in quite handy, so it's piece of mind mostly
Date published: 2022-04-18
Rated 4 out of 5 by Anonymous from Helping an old man to learn to use a new computer I am a long time HP product customer and also a Smart Friend customer. This newest computer would have been a real problem without the Smart Friend Support to get it up and running. I am still struggling to understand all the changes between my my Envy Laptop from 2016 to this HP Pavilion All In One with Windows 11 and new Office Software and Apps! I am 85 an can not retain all the new new features. I could save Smart Friend lots of time if it were possible to send the agent who helped me buy the System or the one who helped me get the system running a text message or email so I do not need to explain what I forgot after he hung up all over again!
Date published: 2022-03-24
Rated 4 out of 5 by kai23 from Excited Purchased a PC, excited to receive it! The warranty is a nice touch.
Date published: 2021-03-30
Rated 1 out of 5 by Disappointing HP Greed from HP 3 year Protection Plan. Shame On HP! HP 3 year Protection Plan Shouldn't Start Date Of Purchase! (My case, May 21st.) It should start, date you receive product! (My case, expected delivery date is approximately June 18th Or Later...and will probably be delayed due to Virus and/or Riots or even China situation. Shame On HP For Doing This To Hard Working Customers, Spending Their Hard Earned Money Just To Shorten Their Warranty/Protection Plan!!! Greed!!!
Date published: 2020-06-05
Rated 1 out of 5 by R12121212 from Started coverage a month early I bought the 3 year Care Pack when I bought a new HP computer. They billed me and started coverage a month BEFORE they shipped the computer so I paid for a month of coverage that I did not receive.
Date published: 2020-05-25
Rated 4 out of 5 by Jean of SD from Expensive just like auto extended warranties! Not sure how good stuff like this is since I've always purchased it but NEVER had to use it, but I guess one is "scared" into buying it when you spend a lot of money on a product! How do you rate something that you haven't even used or even KNOW if the company will follow through with coverage???!!! Silly to ask for rating on a piece of paper!
Date published: 2020-03-19
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what is three day onsite mean

Asked by: nameit
For incidents with Covered Products that cannot be resolved remotely, HP will use commercially reasonable efforts to respond onsite within the specified onsite response time. Onsite response time specifies the period of time that begins when the initial call has been received and acknowledged by HP, as described in the “General provisions/ Other exclusions” section. The onsite response time ends when the HP authorized representative arrives at the Customer’s site, or when the reported event is closed with explanation that HP has determined it does not currently require an onsite intervention. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window. Response time options available for eligible products are specified in the Service-level options table. All response times are subject to local availability. Contact a local HP sales office for detailed information on service availability.
Answered by: HP Team Grant
Date published: 2024-02-20

If I upgrade an M.2 SSD and get a blue screen, will that be able to fix it for free or replace a new unupgrade SSD instead?

Asked by: Zeroian
Thank you for your question! HP Warranty decisions are determined by HP Technical Support. Unfortunately, this forum does not have information on how hypothetical or potential issues are resolved, as each issue is unique and has its own set of circumstances.
Answered by: HP Team Grant
Date published: 2024-02-05
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.