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HP 3 Year Pickup And Return With Accidental Damage Protection and Risk Free


  • Get 100% money back (excluding tax)
  • Accidental damage protection
  • Hardware Repair Coverage
  • Coverage begins day of PC purchase
  • No extra fees for repairsSee all Specs

Earn 1X HP Rewards Points
HP Care Packs are delivered electronicallySEE DETAILS
Product # U9YQ5E
Coverage starts day of PC purchase. This HP Care Pack service plus Accidental Damage Protection provides reliable support and expedited repairs. Your device will be repaired by experts with genuine HP parts and no hidden fees or deductibles. You’ll enjoy quick pickup, repair and return of your PC, shipping included. You will also have access to technical support 7 days a week and extended coverage—while keeping your PC covered by the manufacturer that knows it best. This Care Pack is meant to be purchased within the first year of owning a PC.
For service terms and conditions, you may visit: www.hp.com/go/adpterms
This is a Care Pack that qualifies for our Risk Free Rebate. The Risk Free Rebate allows you to protect your PC with an HP Care Pack; and if you don’t use it, get your money back, excluding taxes paid, guaranteed.
Visit http://store.hp.com/us/en/riskfreecarepack for more information.

Drops and spills protection

Accidents happen, but fortunately your device is protected. HP will repair or replace your device if it’s been damaged from any accidental drops, spills, or electrical surges.

Reliable support 7 days per week

Connect with knowledgeable agents, available to you 7 days per week, and get your device repaired quickly with no unexpected costs.

Free and easy shipping

Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.


Risk Free!

HP 3 Year Pickup And Return With Accidental Damage Protection and Risk Free is rated 3.9 out of 5 by 189.
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Rated 1 out of 5 by Anonymous from Why? This far I tried to get Some support. Whoever answered was suggesting my new computer was a decade old as we looked up serial number out of box. It was false information. I haven't had any accidents and probably need to confirm my extra warranty. I was asking about Smart friend feature. This has thrown me off with HP.
Date published: 2023-04-22
Rated 5 out of 5 by KDunn from Peace of mind. HP is reliable and will do what they say they will do.
Date published: 2023-03-24
Rated 1 out of 5 by cobra97 from NEVER RECEIVED IT!!! I would love to rate the HP Care Pack, but since I bought the PC over 2 WEEKS AGO, I still have yet to receive the Care Pack. It is supposed to come by email so I allowed some time for it to arrive (and yes I have checked my trash folder) but alas, nothing has come. Even my HP support assistant software says there is no Care Pack on the computer. I certainly hope someone here reads my rating and can find it and send it out to me.
Date published: 2023-03-21
Rated 5 out of 5 by JohnGB from Glad for 3 year protection plan happy to get a 3 year protection plan at a reasonable price
Date published: 2023-03-20
Rated 5 out of 5 by ElaT from Worth every dime! The price is great for the 3 year accidental plan. I'm happy with my purchase.
Date published: 2023-03-12
Rated 5 out of 5 by HP Pavillion Laptop from V4447 A great product. Easy to upload and very easy to install.
Date published: 2023-03-08
Rated 5 out of 5 by Evol from Protection plan It's a protection plan
Date published: 2023-01-23
Rated 5 out of 5 by John S1 from Nice Laptop Computers Nice computer. I bought two of them for my twins. Both were easy to set up and the kids love them.
Date published: 2023-01-06
Rated 5 out of 5 by 2022 Christmas Present from HP delivers value A good idea to help with the unexpected jolts in life. And a full refund if unused after 36 months! What could be better? Great promotion on HP's part.
Date published: 2023-01-05
Rated 5 out of 5 by Anonymous from Love Care Pack Love the idea of protection against me being goofy.
Date published: 2022-12-24
Rated 5 out of 5 by TJK9 from Bonus To get a care package that if you don't use it you get your money back is a wonderful bonus.
Date published: 2022-12-17
Rated 5 out of 5 by David C. from HP Accidental Damage Great value and guarantee for the price!!!
Date published: 2022-12-16
Rated 5 out of 5 by GBrennhofer from HP 3 years accidental damage HP 3 years accidental damage is a great value as well as outstanding computer..
Date published: 2022-12-08
Rated 3 out of 5 by Parker68 from Not experienced I like the sound of the warranty but of course have not used it. Therefor I am not qualified to rate it.
Date published: 2022-11-19
Rated 1 out of 5 by Concerned customer 101 from Disappointed customer I have not received the confirmation of the care package being added to my device and I have called HP more than 6 times.
Date published: 2022-09-11
Rated 4 out of 5 by Anonymous from horrible keyboard design I think putting the power button between the <prt scr> and <delete> key was a incredibly BAD design flaw! If I had realized that was where it was, I would NOT have ordered this product! I tell everyone what a bad design this keyboard is.
Date published: 2022-09-08
Rated 4 out of 5 by Rey S from HP Care Pack 3 year Looking forward to receiving official HP care pack. It will bring great peace of mind.
Date published: 2022-06-06
Rated 4 out of 5 by Anonymous from Too soon Since I have not read everything yet nor have I got everything operational I gave it a four based upon HP's quality of items
Date published: 2022-05-02
Rated 1 out of 5 by Leonard C from Non delivery of computer. Computer has been back ordered twice. I don't have it so can't comment on it.
Date published: 2022-04-09
Rated 2 out of 5 by Anonymous from Buy extra coverage When you buy a three year W/Accidental you should get four year coverage because one year some with the product. If I buy three more years I should get four year coverage it is only fair and the right thing to do if you want to keep customers coming back.
Date published: 2022-03-04
Rated 1 out of 5 by Piscataway9512 from Hewlett-Packard is a Real Disappointment Hewlett-Packard is a real disappointment. Due to their lack of assistance I would not recommend their products.
Date published: 2022-03-01
Rated 5 out of 5 by jaljdafijljaelf from Product Value Works great...can't beat it...should have bought it sooner
Date published: 2022-02-03
Rated 5 out of 5 by BobW868 from Exceptional Deal As far as I can see this should be an excellent deal.
Date published: 2022-01-28
Rated 5 out of 5 by Diambe from Great features I added this care pack to my laptop purchase. Excellent value!
Date published: 2021-11-12
Rated 3 out of 5 by Laptop4Dan from HP laptop 17-z-ca300 I purchased this laptop about 3 weeks ago. It works well, however, I am disappointed in the quality of the casing and in the quality of the display. The laptop doesn't clamp well and, even though it is closed, it still cracks open when moving it. The display is very washed out as well. Any image with black on it looks dark gray, even after adjusting it. I wish I had gotten a laptop when a lighted keyboard. Frequently, especially when working at night, the display doesn't project enough light onto the keyboard to use it effectively.
Date published: 2021-08-11
Rated 3 out of 5 by HP 5024 from Good features, except for recording music I bought it a month ago and I was very happy with my computer but it is not good for recording music. The microphone need to be fixed. When you record music the song is not clear and there's a kind delay and hissing sound
Date published: 2021-08-04
Rated 3 out of 5 by Don Cyz2 from Wish it wasn’t so technicsl I wish it was easier to set up for non- technical folks. I had trouble trying to get my yahoo e mail set up and had to change my password which then didn’t work on my phone, iPad and notebook. I’m still trying to get everything working after 5 days. I think after I get everything set up the pc will be fine, but I’ve set it aside for a few days to keep my blood pressure down. It would be nice to have instructions for those people who are not geeks
Date published: 2021-08-02
Rated 5 out of 5 by MJLe from Happy Camper I've has this laptop for just about 6 weeks now. I have to say I'm happy with the speed, performance and overall look/feel of the system. I'm also impressed at how easy it was to set up etc. Previously had tried a MacAir but wasn't really happy with that, but am very happy w/ the HP. The fan's a bit noisy but that's not a major issue at all....
Date published: 2021-07-24
Rated 5 out of 5 by Connell from "It's there if you need it." I feel confident of continued use with my protection plan.
Date published: 2021-05-29
Rated 5 out of 5 by Cat Lady 1955 from Grateful for this warranty This three year pickup and return warranty with accidental damage protection gave me so much more confidence in buying my new HP laptop. You never know when things might go wrong with electronics or an accident could cause damage to it.
Date published: 2021-05-24
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Is this care pack applicable for my recent laptop purchased- HP Envy Laptop 16-h1023dx (7Z0P3UA) with Serial number: CND32918Q0 and Product number: 7Z0P3UA?

Asked by: Jayanta
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Answered by: HP Team Grant
Date published: 2023-08-21

I paid for this but never got an email about registration. How do i know if i have coverage? This is silly!!!

Asked by: ahg.
Thank you for your question! Unfortunately, this forum does not have information on Care Pack registrations. Please contact HP Store Support directly for assistance. You can open a chat on this page or click Contact Us at the bottom of the page for more options.
Answered by: HP Team Grant
Date published: 2022-11-25
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days after delivery. A restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.