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HP 3 Year Pickup And Return With Accidental Damage Protection and Risk Free

DIGITAL

  • Get 100% money back (excluding tax)
  • Accidental damage protection
  • Hardware Repair Coverage
  • Coverage begins day of PC purchase
  • No extra fees for repairsSee all Specs

3% back in HP Rewards
HP Care Packs are delivered electronicallySEE DETAILS
Product # U9YQ5E
Coverage starts day of PC purchase. This HP Care Pack service plus Accidental Damage Protection provides reliable support and expedited repairs. Your device will be repaired by experts with genuine HP parts and no hidden fees or deductibles. You’ll enjoy quick pickup, repair and return of your PC, shipping included. You will also have access to technical support 7 days a week and extended coverage—while keeping your PC covered by the manufacturer that knows it best. This Care Pack is meant to be purchased within the first year of owning a PC.
For service terms and conditions, you may visit: www.hp.com/go/adpterms
This is a Care Pack that qualifies for our Risk Free Rebate. The Risk Free Rebate allows you to protect your PC with an HP Care Pack; and if you don’t use it, get your money back, excluding taxes paid, guaranteed.
Visit http://store.hp.com/us/en/riskfreecarepack for more information.

Drops and spills protection

Accidents happen, but fortunately your device is protected. HP will repair or replace your device if it’s been damaged from any accidental drops, spills, or electrical surges.

Reliable support 7 days per week

Connect with knowledgeable agents, available to you 7 days per week, and get your device repaired quickly with no unexpected costs.

Free and easy shipping

Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.

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Risk Free!

Save $45 instantly

HP 3 Year Pickup And Return With Accidental Damage Protection and Risk Free is rated 3.9 out of 5 by 193.
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Rated 5 out of 5 by mmjj from 3 Year protection Have not used it. I hope I won't have to.
Date published: 2023-12-04
Rated 5 out of 5 by Anonymous from Stay home. And it still gets repaired Haven’t used it but have it if I need it.
Date published: 2023-11-15
Rated 5 out of 5 by Anonymous from postive products feel great comfort in knowing the investment is protected . Its such a fast pace word and so unpredictable. so this plan is a wonderful opportunity to not worry about atleast one thing. its why I purchase only HP its quality and value second to none.
Date published: 2023-08-08
Rated 5 out of 5 by CRDT from This is why I continue to have HP products Best thing
Date published: 2023-06-21
Rated 4 out of 5 by Chatty Biker from Good experience, but room for improvement I found a laptop I wanted more information that wasn't included in the specifications, so I clicked on the chat option. I had an engaging and informative conversation with a sales support employee. Once they addressed all my questions they offered to submit the order on my behalf. It was a positive experience. However, when I reviewed the confirmation email I realized the shipping was 3-7 business days and since my current laptop died, I wanted to see if I could get it faster. I once again engaged a support person via chat. This time I was told I could not modify the shipping method without canceling and starting over. I decided to wait the 3-7 days instead of chance canceling the order and something else going awry. I was told the original person who submitted my order was supposed to ask me which shipping option I preferred, and they were supposed to tell me I only had 1 hour to change my mind on any part of the order. Since they email you a copy of the chat conversation I was able to verify neither issue was addressed. If this miscommunication had not occurred, or if there was an option to upgrade to overnight delivery more than an hour after the order was placed (I reached out about 3 hours after the order was placed), then I would have given my experience 5 stars.
Date published: 2023-06-13
Rated 3 out of 5 by Thor0618 from Customizers Beware The service is great, when it is finally activated. I have purchased my last three (3) computers from HP. Each time, I customized some of the items for the laptop. So, in each case, the extended warranty email is never sent and I have to call the Care Pack Activation center to have them take care of the activation, something that should take place automatically. It just seems a little much that spending additional money to customize something requires additional steps for activating the extended warranty.
Date published: 2023-06-07
Rated 1 out of 5 by John HP Disappointed from Bait and switch I am being told a times this does not include 3-year technical assistance which I was told was the case upfront.
Date published: 2023-05-26
Rated 1 out of 5 by Riddler from Hp Warranty I had a pop up on my computer for a warranty and my son closed it out. It was only $71 for 3 years. I called HP and they couldn’t match that, which was frustrating. I ended up paying $99 for the warranty. That every night the pop up came up for $71 again!!! I called back to HP and they wouldn’t change the price of what I paid. It was a frustrating experience.
Date published: 2023-05-01
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Is this care pack applicable for my recent laptop purchased- HP Envy Laptop 16-h1023dx (7Z0P3UA) with Serial number: CND32918Q0 and Product number: 7Z0P3UA?

Asked by: Jayanta
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Answered by: HP Team Grant
Date published: 2023-08-21

3 years care pack available for laptop Serial number: 5CD2379V3P HP Pavilion 14 Laptop PC 14-dv2000 (4Z01

Asked by: GautamAbc
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Answered by: HP Team Grant
Date published: 2024-02-09

I paid for this but never got an email about registration. How do i know if i have coverage? This is silly!!!

Asked by: ahg.
Thank you for your question! Unfortunately, this forum does not have information on Care Pack registrations. Please contact HP Store Support directly for assistance. You can open a chat on this page or click Contact Us at the bottom of the page for more options.
Answered by: HP Team Grant
Date published: 2022-11-25
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.