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HP 3 Year Onsite Hardware Support Service with Risk Free for DT


  • Money back with no repairs!
  • Hardware Repair Coverage
  • Quick service with genuine HP parts
  • Coverage begins day of PC purchase
  • No extra fees for repairsSee all Specs

Earn 1X HP Rewards Points
HP Care Packs are delivered electronicallySEE DETAILS
Product # U9KV2E
Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support, as locally available, and extended coverage- while keeping your PC covered by the manufacturer that knows it best. Multi-year options are available.[1]
Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
This is a Care Pack that qualifies for our Risk Free Rebate. The Risk Free Rebate allows you to protect your PC with an HP Care Pack; and if you don’t use it, get your money back, excluding taxes paid, guaranteed.
Visit http://store.hp.com/us/en/riskfreecarepack for more information.

Convenient at-your-door repair

Get the most convenient experience for PC repair. If HP support can't solve your issue remotely and determines it can be repaired onsite, one of our technicians will come to you.

Reliable support

Get your device repaired by experts with genuine HP Parts and no hidden fees or deductibles.

Here for you 7 days per week

Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.


Save up to 69%

on fall deals during our HP Days sale. FREE shipping storewide.

HP 3 Year Onsite Hardware Support Service with Risk Free for DT is rated 3.5 out of 5 by 57.
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Rated 1 out of 5 by Tadpole from Mislead Was told I'd get the Laplink PC Mover when I placed the order by phone as the HP chat system was working. Now I get the computer after a 2-3 week wait and I'm stuck and will have to work something out regarding moving my files. Had a hunch I shouldn't have bought this unit...
Date published: 2023-03-06
Rated 1 out of 5 by Anonymous from Waiting 3 weeks for computer Can't use what ya don.t have
Date published: 2023-03-03
Rated 5 out of 5 by Tacoma22 from Gaming Great for what I needed so far
Date published: 2023-02-23
Rated 1 out of 5 by Johnni Doe from Why pay 25% more for a hardware-only warranty extension? Why pay 25% more for a hardware-only warranty extension?
Date published: 2023-02-20
Rated 1 out of 5 by jorjsal55 from cannot not get help cannot get out of the voice response system Cannot reach HP Service sucks
Date published: 2023-01-20
Rated 3 out of 5 by rk4runner from Clueless with HP I don't have the faintest clue as to what this Protection Plan Covers. It was never explained to me. I gave it 3 stars because in 3 years I don't use the plan then I get my monies back. I still didn't hear from HP care pack about my registration and coverage.
Date published: 2023-01-19
Rated 2 out of 5 by Marmeladova from Drawbacks of the 3-Year "Care Pack" The first and - so far - only time I tried to use the Care Pack, I was told by your tech support that the Care Pack did not cover the issue I was having and that I needed to purchase a different one for substantially the same cost. I am also having problems with the McAfee Virus "protection" that came with the computer. I asked him to disable it, and he refused.
Date published: 2023-01-17
Rated 5 out of 5 by Littlebird2001 from Great stuff Wow, powerful! Thanks!
Date published: 2022-12-13
Rated 5 out of 5 by JDE280 from One More Time This is my 3rd time purchasing an extended warranty for a HP product that is refundable if not used during the warranty period. The first one ended favorably resulting in a full refund. The second one is in process to receive the refund as the extended warranty just expired on that PC and the paperwork has been submitted and confirmed received by HP's agent. The third one was only purchased a couple of weeks ago so I will see how that one goes three years from now. It seems to me a refundable extended warranty is a great idea assuming the product you buy is a quality one. While this is only my third refundable extended warranty it is actually on my 6th HP PC and truth be told I have never had any real problems with any of those PCs which is what motivated me to keep going back to HP. Given the price of CPUs and GPUs these days a failure of one of those components would make the extended warranty seem like a good purchase. If, like the preceding PCs before it, I have no issues with this one it seems like a great purchase.
Date published: 2022-12-10
Rated 1 out of 5 by Keith1 from Protection Plan Doesn't cover Full Ownership Period I purchased a new HP computer 3 weeks ago. I haven't received it yet. I knew it would take time to build. The problem is the Protection Plan starts the day it was purchased. That means I lose at least 3 weeks of protection for a computer not even in my possession. I don't know of any other product that has that kind of coverage. For example, if I purchase a new vehicle, I don't receive a warranty that started when the vehicle was built.
Date published: 2022-10-06
Rated 5 out of 5 by Tammy M from Great deal for your New Hardware Considering I got five hundred bucks off this at the time I ordered, I am highly happy to have it if I ever need it.
Date published: 2022-09-23
Rated 5 out of 5 by Gamelover from Insurance for long term Let's hope we do not have to use, but if we do, it is peace of mind
Date published: 2022-09-07
Rated 5 out of 5 by EsAr from HP Care Pack Assurance I have been all my computer products from HP. I am very satisfied with customer support
Date published: 2021-05-28
Rated 5 out of 5 by Anonymous from God like Information its great having a little extra help when you have tried everything to your knowledge
Date published: 2021-02-24
Rated 5 out of 5 by BEK1 from Awesome PC i really like this PC. It has many features that I wasn't expecting; such as a wireless phone charger. it works great and had no problem moving my files and programs over this new PC
Date published: 2021-01-27
Rated 5 out of 5 by Tgodsey from Great computer, but double check shipping. The computer is great! Need an HDMI cable to connect it to screen. Runs smooth, no issues. Would warn to make sure shipping address is right on checkout, as it is nearly impossible to change it once shipped.
Date published: 2020-12-22
Rated 5 out of 5 by Tall Paul from It is a Must Have Two and a half years ago I bought an Envy All in one Desktop with a 27” screen. This past March when it became necessary to start using video conferencing apps I discovered that my camera was not working. HP requested that I send in the Envy for repair. Several weeks later HP contacted me and said that the parts to repair were on back order. They offered me gift cards to cover the cost of a comparable computer. I used the gift cards to purchase an Envy AIO 32”. I highly recommend the HP Care Pack.
Date published: 2020-06-24
Rated 5 out of 5 by RickB Photo from So far haven't had a need to use it And, it's a good peace of mind if something did happen
Date published: 2019-03-06
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does it cover accidental damage

Asked by: Prudy2
No, this HP 3-year Protection Plan does not cover accidental damage.
Answered by: HP Team Grant
Date published: 2022-11-29

is there any type of coverage for screen repair or replacement?

Asked by: Shabiha
Hello. Thanks for your question. We recommend reaching out to the HP customer service team, https://www.hp.com/us-en/contact-hp/contact.html for further assistance.
Answered by: HP Live Expert Cheri
Date published: 2023-03-19

This is more BS from customer care

Asked by: Renees 34computer
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days after delivery. A restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.