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3 year Next Business Day Advance Exchange support for ENVY printers Low

DIGITAL

  • Remote problem diagnosis and technical telephone support
  • Next-business-day hardware exchange
  • Standard coverage window
  • Access to electronic support information and servicesSee all Specs

Earn 1X HP Rewards Points
HP Care Packs are delivered electronicallySEE DETAILS
Product # U6M27E
HP Hardware Support Next Day Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and for which customers may easily restore data from their backup files, HP Next Day Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Next Day Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within the next business day. Replacement products or parts are new or functionally equivalent to new in performance.[1]

Fast exchange service made easy

We're ready to ship a replacement if needed. You'll get it the next business day[1] so you'll be back up and running fast, and we provide everything you need to ship your failed unit back to us.

Easy, no cost shipping

No need to worry about shipping costs - we have it covered for you.

Help is on the line

Take advantage of our expert support specialists ready to provide remote assistance.

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3 year Next Business Day Advance Exchange support for ENVY printers Low is rated 4.1 out of 5 by 73.
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Rated 1 out of 5 by JennyFromTheBlock from It was not helpful The person that helped me on the phone was very friendly. However, the call took FOREVER and in the end, I was not helped. They told me they could help me in a month. It seemed ridiculous but at that point, I could not waste any more time.
Date published: 2023-09-18
Rated 4 out of 5 by rbgbrig from no display I miss the display
Date published: 2023-08-06
Rated 5 out of 5 by JOHNNIEMAC from HP 3Y Priorty Sup w/NBD Exch DJ HP IS NUMBER ONE! LOVE THE PRODUCT AND SUPPORT ESPECIALLY WHEN I CAN TALK TO A REAL PERSON. JOHN
Date published: 2023-07-04
Rated 1 out of 5 by ESpe from Worthless It did nothing to solve the problem - just time and money and no solutions.
Date published: 2023-06-16
Rated 5 out of 5 by Neil J from HP Envy 6000e easy setup and quality prints
Date published: 2023-02-17
Rated 5 out of 5 by Neededitbad from New printer warranty Nice warranty
Date published: 2023-02-14
Rated 5 out of 5 by Happy with new printer from Replacement for defective printer within 2 days I received the Replacement for a defective printer within 2 days. I was very pleased with that response time
Date published: 2023-01-17
Rated 4 out of 5 by Anonymous from Excellent tech support. Excellent customer service.
Date published: 2022-12-14
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What is meant by "ENVY printers Low" ? I have an ENVY 4820 printer. Would this support package be for my printer?

Asked by: Hunyaker
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/ You can also start a chat with an HP Live Expert who can assist you in purchasing the correct Care pack for your needs!
Answered by: HP Team Grant
Date published: 2023-08-24

WILL THIS PRODUCT COVER MY HP ENVY 5660 ALL IN ONE SERIES PRINTER/SCANNER/COPIER?

Asked by: K.WILL
Thanks for your question! For questions concerning Care Packs please visit this link: https://www.hp.com/us-en/shop/cv/carepackfaq
Answered by: HP Team Grant
Date published: 2023-04-26
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days after delivery. A restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.