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HP 3 year Active Care Next Business Day Response Onsite Notebook Hardware Support

DIGITAL
Product # U02KRE
  • Predictive AI-powered insights and proactive onsite support
  • End user alerts and automated IT ticketing
  • Remote problem diagnosis and support
  • Onsite repair or replacement, anywhere work happensSee all Specs

3% back in HP Rewards

HP Care Packs are delivered electronicallySEE DETAILS
Limit interruptions with remote support and convenient onsite repairs—all thanks to AI-powered predictive issue detection, alerts and automation.[1,2]

Fast response times

Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.

Quickly resolve device issues for users

Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.

Technical Specs

Service Feature Highlight 1

Predictive AI-powered insights and proactive onsite support

Service Feature Highlight 2

End user alerts and automated IT ticketing

Service Feature Highlight 3

Remote problem diagnosis and support

Service Feature Highlight 4

Onsite repair or replacement, anywhere work happens

Reviews and Q&A

HP 3 year Active Care Next Business Day Response Onsite Notebook Hardware Support is rated 4.0 out of 5 by 14.
  • y_2026, m_5, d_17, h_13
  • bvseo_bulk, prod_bvrr, vn_bulk_3.0.43
  • cp_1, bvpage1
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Rated 5 out of 5 by Brjob from A good product and good design overall I have been using Spectre 13 2 in1 for 3 years, except for the swelling battery, every aspect of it is good. Hope the Spectre 14 will not have the same issue. I find that the pouch's bad odor is upsetting. For the price of such laptop HP could have chosenbetter material. Still using the one i have from Flio 13. The new one is in the garbage bin.
Date published: 2023-02-04
Rated 5 out of 5 by Anonymous from This laptop is the best! This laptop is exactly what I needed. My old laptop died, and was on Win07. My new HP 450 laptop is fast, has excellent video and audio, and runs everything I need for portable computing.
Date published: 2022-06-17
  • y_2026, m_5, d_17, h_13
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  • bvseo_sdk, java_sdk, bvseo-4.0.0
  • CLOUD, getReviews, 5ms
  • REVIEWS, PRODUCT

Does this pack support a HP ZBook Fury 16 G9 Mobile Workstation, and does it include Wolf security?

Asked by: HoggJ
Thank you for your question! No, the HP 3-year Active Care Next Business Day Response Onsite Notebook Hardware Support does not include Wolf Security. Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Answered by: HP Team Grant
Date published: 2025-05-27

Hi If I buy an EliteBook 840 G11 laptop with 3-year Active Care Next Business Day Response Onsite Notebook Hardware Support, can this warranty be transferred to Taiwan for use when I return there?

Asked by: NewmanJ
Thank you for your question! No, HP Care Packs are valid only in the countries in which the Care Pack is purchased.
Answered by: HP Team Grant
Date published: 2024-06-24
  • y_2026, m_5, d_17, h_13CST
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  • bvseo_sdk, java_sdk, bvseo-4.0.0
  • CLOUD, getContent, 32ms
  • QUESTIONS, PRODUCT
Return and exchange information
Most items may be returned within 30 days of delivery. A restocking fee of up to 15% of the purchase price may be deducted from your refund for returned items, except where prohibited by law. No restocking fee applies to defective or incorrect items. A restocking fee is not applicable for printers, ink, toner, paper, care packs, software and services. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.