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HP 2 year Pickup and Return for Consumer Notebooks

DIGITAL

  • Hardware Repair Coverage
  • Quick service with genuine HP parts
  • Coverage begins day of PC purchase
  • No extra fees for repairsSee all Specs

3% back in HP Rewards
HP Care Packs are delivered electronicallySEE DETAILS
Product # U9YQ2E
Coverage starts day of PC purchase. With HP Care Pack Service, you can rest easy knowing your device will be repaired by experts with genuine HP parts and no hidden fees or deductibles. You’ll enjoy quick pickup, repair and return of your PC, shipping included. You will also have access to technical support 7 days a week —while keeping your PC covered by the manufacturer that knows it best. This Care Pack is meant to be purchased within the first year of owning a PC.
For service terms and conditions, you may visit: www.hp.com/go/cpterms

Reliable support

There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.

Here for you 7 days per week

Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.

Free and easy shipping

Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.

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HP 2 year Pickup and Return for Consumer Notebooks is rated 3.4 out of 5 by 20.
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Rated 1 out of 5 by Neil0914 from Why am I paying when the laptop hasn't arrived? Plan starts but I haven't received my laptop yet. Seems like that isn't a full plan.
Date published: 2024-01-16
Rated 4 out of 5 by Jukboxx111 from Great quality, disappointed with shipping The laptop computer we bought was awesome. The shipping time that it took to get to me, was not so good. I am happy with the quality and it arrived to me in great condition. However, I paid for expedited shipping and it was 4 days late in arriving. Had I known that the laptop was coming from Shanghai, I would had shopped somewhere else. Only because I had no idea it was being shipped overseas. So, in that part. I am not so happy and you will be getting 4 stars. Otherwise, it would have been 5. Thank you, Mark.
Date published: 2023-12-10
Rated 5 out of 5 by DiegoRR from HP comes thru Super fast reliable machine!!! Nobody puts technology features together as well as hp. Very sleak and beautiful to look at.
Date published: 2021-08-07
Rated 3 out of 5 by MrAC from It overheats a lot when you first start using it. It works fine but when first using it it overheats a lot. And then it gets better but the fans get real loud when watching a movie.
Date published: 2021-05-01
Rated 5 out of 5 by MsCe from none Haven't used this feature yet and I hope to never use it.
Date published: 2021-04-13
Rated 5 out of 5 by Squamie from I love HP - This is brand new for me and I am finding out all about it! A learning experience and I love HP!!!!
Date published: 2021-04-06
Rated 1 out of 5 by neveragain21 from Terrible delivery I bought several weeks ago, 3 week delivery ! Now on week 5 !
Date published: 2021-02-18
Rated 5 out of 5 by wildamethystmoon from Absolutely Amazing! This computer was an early birthday gift to myself. I have been wanting a laptop for a while and I finally customized my own. And I’m absolutely in love with it! I’m so happy! I have been waiting to take my ministry classes and I finally can now!
Date published: 2021-01-22
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What is the difference between the basic one-year warranty and the Care Pack? Does the Care Pack start after the basic warranty has ended?

Asked by: Kate228
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.