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2 year Next Business Day Advance Exchange support for Deskjet printers

DIGITAL

  • Remote problem diagnosis and technical telephone support
  • Next-business-day hardware exchange
  • Standard coverage window
  • Access to electronic support information and services
  • This warranty extension is only available for Printers within Factory Warranty [2]See all Specs

3% back in HP Rewards
HP Care Packs are delivered electronicallySEE DETAILS
Product # UZ384E
HP Hardware Support Next Day Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and for which customers may easily restore data from their backup files, HP Next Day Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Next Day Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within the next business day. Replacement products or parts are new or functionally equivalent to new in performance.[1]

Fast exchange service made easy

We're ready to ship a replacement if needed. You'll get it the next business day[1] so you'll be back up and running fast, and we provide everything you need to ship your failed unit back to us.

Easy, no cost shipping

No need to worry about shipping costs - we have it covered for you.

Help is on the line

Take advantage of our expert support specialists ready to provide remote assistance.

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2 year Next Business Day Advance Exchange support for Deskjet printers is rated 2.8 out of 5 by 58.
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Rated 1 out of 5 by Linda R. B. from Printer was held hostage (couldn't print) due to expired warranty. I bought the extended warranty so I could use my printer & so far nothing. I had to go by a different brand than HP so I could print. I loved my HP printer, but was not going to be held hostage, if I didn't but the extended warranty, I wasn't going to be able to print. I had my printer for 2 years, bought & paid for. I shouldn't be forced to buy any extended warranty to print from something I already own. I will never buy another HP printer again.
Date published: 2024-01-25
Rated 1 out of 5 by Emily1312 from Bad support I’m having issues with my printer so I selected this pack which advertised a paid support subscription and it was not applied to my account and I can not get ahold of a human to talk to about this or the actual help I needed with my printer
Date published: 2024-01-17
Rated 1 out of 5 by MLLIN from Bad service It still hasn’t come up on your app. It shows I have expired. Bad service
Date published: 2023-12-30
Rated 1 out of 5 by JoeVC from HP Never got to use it. Should not have been offered.
Date published: 2023-12-20
Rated 1 out of 5 by Better Than This from Terrible support system for terrible printers Way too long to process, was never able to actually use the support before we just tossed the whole printer, and no way to refund.
Date published: 2023-12-19
Rated 1 out of 5 by Catherinethegreat67 from HP Printer Did not help me and fix my printer.
Date published: 2023-12-10
Rated 2 out of 5 by tigervet from Superb Quality but link to Laptop Often Fails Printer has excellent quality, however the link to my laptop fails too often.
Date published: 2023-12-05
Rated 1 out of 5 by Niki L from Waste of Money After I purchased the extended warranty the tech on the phone said my problem could not be solved and I should buy a new printer.
Date published: 2023-11-28
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is my office jet pro 9018 included?

Asked by: papafred
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Answered by: HP Team Grant
Date published: 2023-06-26

Is this good for HP Officejetpro 8028 all-in-on printer?

Asked by: Mattydog
Hello. Thanks for your question. We recommend looking at this option for your HP Officejet Pro 8028 printer. The HP 3-year Next Business Day Advance Exchange HW support for Consumer OfficeJet Low printer: https://www.hp.com/us-en/shop/pdp/hp-3-year-care-pack-business-priority-support-with-next-business-day-exchange-for-officejet-printers?pStoreID=epp You can also use this option: https://www.hp.com/us-en/shop/pdp/hp-4-year-next-business-day-advance-exchange-hw-support-for-consumer-officejet-low-printer?pStoreID=epp If you need further assistance, we recommend reaching out to the HP customer service team, https://www.hp.com/us-en/contact-hp/contact.html
Answered by: HP Live Expert Cheri
Date published: 2023-08-20

Is the $17 monthly or yearly?

Asked by: Alberto300
The price of the Care Pack is a one-time purchase for the length of coverage term listed. For assistance with choosing the correct Care Pack for your product please visit this link: https://www.hp.com/us-en/shop/cat/care-packs-88343--1?jumpid=ma_cp_hero_na_1_180712
Answered by: HP Team Grant
Date published: 2023-04-28

Will the care pack walk me through a failed connectivity with my Office Jet 4650 or will it just refer me to online help?

Asked by: frosh9mom
For support in connecting your printer please see the HP SmartFriend services located at this website: https://www.hp.com/us-en/services/consumer/smartfriend-overview.html
Answered by: HP Team Grant
Date published: 2023-11-20

What does the 2 year next business day advance exchange support insurance cover? I'm looking for an extended warranty to cover my deskject printer since it is no longer covered by you. Also is this a one time charge? Thank you!

Asked by: jennokeefe
For questions about what is covered with this Care Pack please see the PDF located at this link: https://h20195.www2.hp.com/v2/getpdf.aspx/4aa5-7508enw.pdf
Answered by: HP Team Grant
Date published: 2023-04-12

I need help setting up my hp envy 7645 printer for WIRELESS PRINTING.

Asked by: Janis24
The User Guide and Setup Poster for the HP Envy 7645 are available at this link: https://support.hp.com/us-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/model/6779508/manuals The Poster and Guide will offer step-by-step instructions on how to setup your printer for wireless printing. Thanks for being an HP customer!
Answered by: HP Team Grant
Date published: 2023-04-07

My warranty has expired but I would still like to get support for my envy 5055 printer. I think it was installed in 2017but is working fine. I seem to have some driver issues in my new computer?

Asked by: crazychaney
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Answered by: HP Team Grant
Date published: 2023-12-26

My 3yr old OfficeJet 5255 now has a problem with ALL cartridges, even brand new HP brands.I have done the reset and cleaned the contacts a several times and nothing seems to work.I believe this is a hardware issue.Will this service replace it?

Asked by: KLYN610
No, HP Care Packs are designed for products still covered by the original manufacturer's warranty.
Answered by: HP Team Grant
Date published: 2023-09-05
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.