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HP 2 year Accidental Damage Protection Plus 3 day Onsite Desktop Service

DIGITAL

  • Accidental damage protection
  • Hardware Repair Coverage
  • Quick service with genuine HP parts
  • Coverage begins day of PC purchase
  • No extra fees for repairsSee all Specs

HP Care Packs are delivered electronicallySEE DETAILS
Product # UM978E
Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended coverage- while keeping your PC covered by the manufacturer that knows it best. Drops? Spills? We’ve got you covered from unexpected accidents. Extend and enhance protection beyond your standard limited warranty with reliable support, expedited repairs, and accidental damage protection. Multi-year options are available.
Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

Convenient at-your-door repair

Get the most convenient experience for PC repair. If HP support can't solve your issue remotely and determines it can be repaired onsite, one of our technicians will come to you.

Drops and spills protection

Accidents happen, but fortunately your device is protected. HP will repair or replace your device if it’s been damaged from any accidental drops, spills, or electrical surges.

Reliable support 7 days per week

Connect with knowledgeable agents, available to you 7 days per week, and get your device repaired quickly with no unexpected costs.

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HP 2 year Accidental Damage Protection Plus 3 day Onsite Desktop Service is rated 3.1 out of 5 by 32.
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Rated 5 out of 5 by OldManinVA from Great Protection at Fair Price Although I have not had to use this yet, I feel that it is very fairly priced for the service offered. I had rather be prepared than have to pay a price that might be more down the road.
Date published: 2024-01-06
Rated 1 out of 5 by Anonymous from New Warranty not linked to my PC Can't see it working, and it has not linked to my HP Computer. Maintenance on my HP is said to expire in 16 Jan 24. What?? Should have new contract to extend it for 3 more years. Please advise me
Date published: 2023-11-23
Rated 3 out of 5 by MARK1960 from Confusing pretty contusing, they tell about the stories of not registering but when you try to register, its crazy trying to find out how
Date published: 2023-11-13
Rated 1 out of 5 by Russ57755 from Garbage service from a garbage company New Envy 34, month old, Blue Screen of Death and they wanted to charge me $39.00 then $14.00 a month to solve. Apparently even the warranty means nothing on a month-old machine. It will be returned, and I will be refunded the extended care pack, as it is useless. Beware all thing HP.
Date published: 2022-12-05
Rated 5 out of 5 by Loui 1 from HP 2 year Care pack It's great to have peace of mind
Date published: 2022-10-30
Rated 2 out of 5 by HPUser#2 from Renewal My warranty expiration date has not been updated by HP
Date published: 2022-10-18
Rated 1 out of 5 by TheBirdMan22 from No one has contacted me! Nobody has contacted me about the Care Pack as stated would happen during the purchase.
Date published: 2022-10-05
Rated 1 out of 5 by Anonymous from Disappointed Customer I purchased the 2Y HP Care pack and when I called to use it because my computer had issues connecting wireless with my printer, after 2 days and over 10 hrs on the phone, the issue is not resolved and they wouldn’t work with me until I paid for a year long service with another service contract with smart friend. What does HP Care Pack actually service, if I had to pay for additional services?
Date published: 2022-09-24
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From past experience in dealing with ACER computers. How long before a rep. picks up the phone? How long for tech support? Do you provide a direct line into a case worker with little or no waiting? If a computer breaks human to human is a must!

Asked by: ksgates99
Thank you for your question! As each support call is unique and features its own challenges, it is impossible to determine what process may be followed for a specific support case. For further assistance with this question, you can contact HP Tech Support directly. Online Support: For technical support with this product, visit HP Customer Support http://support.hp.com. Social Media Support: To find solutions, ask questions, and share tips, join us on the HP Support Community at community.hp.com, on Twitter at twitter.com/HPSupport, and on Facebook at facebook.com/HPSupport.
Answered by: HP Team Grant
Date published: 2023-05-27

Is this warranty applicable in Canada if I buy on the US HP website? If not please send me a link to buy in the Canadian HP website

Asked by: Bonibhas
Thank you for your question about HP Care Packs! Care Packs purchased in the US are not valid in Canada. To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Answered by: HP Team Grant
Date published: 2023-04-21

Is the Care Pack a true warranty extension -- all coverage in the original warranty over a longer time? The description never says it is. Instead it talks about accidental damage coverage, which is much less.

Asked by: Kreidler
Thank you for your question! This will be a two-year total warranty including accidental damage coverage. Coverage starts on the day of PC purchase.
Answered by: HP Team Grant
Date published: 2023-05-27

If I don't buy this till right before it says I am able to (Computer says I have till 12/21/2022 to buy) will it start the day I buy it or the day I bought the computer?

Asked by: estepgigi
Thank you for your question! The Care Pack coverage will start on the date the PC was purchased.
Answered by: HP Team Grant
Date published: 2023-05-27

Does this two year warranty extend after the one year warranty or is it really a one year warranty because it overlaps the standard warranty? Does the special code HPSA33 take off of the price shown or is $167.99 the final cost of the warranty?

Asked by: Anonymous
The coverage begins the day of the PC purchase. This Care Pack includes accidental damage for 2-years, the normal HP warranty does not include accidental damage.
Answered by: HP Team Grant
Date published: 2023-12-10

I"m concerned about the wording "Accidental Damage Protection". Do they mean that I would be purchasing service only after accidental damage has happened to my computer?

Asked by: psgtrbill
No, this HP 2-year Accidental Damage Protection Plus 3-day Onsite Desktop Service will start the day the laptop was purchased. This Service must be purchased during the HP Original Warranty period.
Answered by: HP Team Grant
Date published: 2023-05-27

I have Four HP 34" Envy All-In-Ones. One is at each of my homes. Can you cover all four of them? One is in Texas, one in New York, one in Costa Rica, and one in Colorado. Thanks

Asked by: Anonymous
Hello. Thanks for your question. Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended coverage- while keeping your PC covered by the manufacturer that knows it best. Drops? Spills? We’ve got you covered from unexpected accidents. Extend and enhance protection beyond your standard limited warranty with reliable support, expedited repairs, and accidental damage protection. Multi-year options are available. The HP 2-year Accidental Damage Protection Plus 3-day Onsite Desktop Service is available within the continental United States, including parts of Alaska and Hawaii. More details are available here: https://www.hp.com/go/onsiteterms For more information, contact our technical support center at 1-800-474-6836. Or you can reach out to the HP customer service: https://www.hp.com/us-en/contact-hp/contact.html
Answered by: HP Live Expert Cheri
Date published: 2023-05-27

Are the repairs made by the geek squad?

Asked by: History Guy
Thank you for your question! Repairs are performed by HP with this HP 2-year Accidental Damage Protection Plus 3-day Onsite Desktop Service and all Care Packs.
Answered by: HP Team Grant
Date published: 2023-05-27
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.