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HP 1y Post Warranty Next Business Day Response Advanced Exchange DisplayHardware Support

DIGITAL
Product # U0J16PE
  • Remote problem diagnosis and technical telephone support
  • Prepaid shipping label, materials, and instructions
  • Convenient door-to-door service
  • Next Business day exchangeSee all Specs
HP Care Packs are delivered electronicallySEE DETAILS
When you can’t afford to wait for your device to be exchanged, let HP Hardware Next Business Day Advance Exchange get you back up and running as quickly as possible. You’ll get remote technical assistance to help you resolve problems. Then, if needed, we’ll ship you a replacement unit within the next business day[1] – along with a prepaid waybill to ship back your defective unit.

Get a replacement unit the next business day

Don’t lose time to unexpected hardware defects or issues. HP Hardware Support Next Business Day Advance Exchange Service delivers replacement products or parts the next business day.[1]

Freight costs paid by HP

HP provides packaging materials for shipment of your defective product and pays for shipping costs both ways.

Cost-effective, reliable solution

A convenient and cost-effective alternative to onsite support, HP Hardware Next Business Day Advance Exchange Service provides a fast and reliable service exchange for eligible products.

Technical Specs

Service Feature Highlight 1

Remote problem diagnosis and technical telephone support

Service Feature Highlight 2

Prepaid shipping label, materials, and instructions

Service Feature Highlight 3

Convenient door-to-door service

Service Feature Highlight 4

Next Business day exchange

Reviews and Q&A

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Return and exchange information
Most items may be returned within 30 days of delivery. A restocking fee of up to 15% of the purchase price may be deducted from your refund for returned items, except where prohibited by law. No restocking fee applies to defective or incorrect items. A restocking fee is not applicable for printers, ink, toner, paper, care packs, software and services. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.