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\\r\\n ⚡ Back to School Financing
\\r\\nStudent Deal!
\\r\\n \\r\\n \\r\\n![\\\"HP](\\\"https://www.hp.com/us-en/shop/app/assets/images/uploads/prod/HP%20Chromebook%20111659369627224432.png\\\")
\\r\\n \\r\\n Complete transcript of the troubleshooting video guide
\\r\\nIf your Notebook computer battery does not power the Notebook or hold a charge, then you might be experiencing a battery issue.
\\r\\n\\r\\nA few symptoms of a battery related issue include:
\\r\\nFollow these steps to troubleshoot your laptop to determine if the battery needs to be replaced.
\\r\\n\\r\\n \\r\\nStep 1: Troubleshoot the notebook power supply
\\r\\nMake sure that you are using the AC adapter that came with your Notebook to prevent damage to the battery. Using an incorrect or older adapter can cause battery issues.
\\r\\nIf you need to purchase a replacement AC power supply, make sure that you use the model number of the computer and check for the correct part number for the adapter from the HP Parts Store at parts.hp.com.
\\r\\nTo troubleshoot the power supply, plug the AC adapter directly into a wall outlet, not a surge protector or alternative power source.
\\r\\nMake sure that the Notebook is receiving power from the power source by checking the following areas:
\\r\\nFeel along the length of the AC power cable and check for any kinks or breaks. Check the ends for any broken connections and inspect the AC adapter brick. If it is discolored or warped, or if there are any problems with the power cord or connections, contact HP to replace the AC adapter.
\\r\\nStep 2: Test the AC adapter using HP PC Hardware Diagnostics
\\r\\nIf the computer starts, you can use HP software to test the AC adapter. Make sure the AC adapter is connected to the computer and to a wall outlet.
\\r\\nHP PC Hardware Diagnostics is troubleshooting software that comes preinstalled on HP computers running Windows or can be downloaded from support.hp.com/help/hp-pc-hardware-diagnostics.
\\r\\nIn Windows, search for and open HP PC Hardware Diagnostics.
\\r\\nSelect Device Check.
\\r\\nSelect the Power dropdown menu.
\\r\\nSelect AC Adapter test and then click Run selected tests.
\\r\\nWhen the test is finished, the results display.
\\r\\nIf the test passed, there is no issue with the AC adapter and it does not need replacing.
\\r\\nIf the AC adapter fails the test, select More info and write down the information so you have it available and contact HP Customer Support at support.hp.com/contact.
\\r\\nStep 3: Troubleshoot the Notebook battery
\\r\\nIf it was determined in the previous step that there is no issue with the AC adapter, you can now troubleshoot the battery.
\\r\\nFor HP Notebooks with a removable battery, flip it over to access the bottom, and unlock the battery to remove it.
\\r\\nCheck the contact points to make sure that they are not damaged.
\\r\\nUnplug all USB devices from the notebook if any are connected.
\\r\\nDisconnect the AC power cable.
\\r\\nInsert the battery back into the battery compartment.
\\r\\nPlug the AC adapter into the computer and into a wall outlet, and then allow the battery to charge for 15 to 30 minutes.
\\r\\n \\r\\nNote: The power light, located near the power icon, glows while the battery is charging.
\\r\\nUnplug the power cord from the Notebook.
\\r\\nPress the Power button to start the computer using only the battery as the power source.
\\r\\nIf the computer turns on, the battery is functioning.
\\r\\nIf the computer does not turn on, contact HP Customer Support for a battery replacement.
\\r\\nFor computers that do power on, HP PC Hardware Diagnostics can also be used to troubleshoot the battery.
\\r\\nIn Windows, search for and open HP PC Hardware Diagnostics.
\\r\\nSelect Device Check.
\\r\\nSelect the Power dropdown menu.
\\r\\nSelect Battery check and then click Run selected tests.
\\r\\nWhen the test is finished, the results display.
\\r\\nJust like with the AC adapter test, if the results display as passed, there is no issue with the battery and it does not need to be replaced or repaired. If the battery fails the test, select More info and write down the information so you have it available and contact HP Customer Support at support.hp.com/contact.
\\r\\n\\r\\n Find more helpful videos on our HP Support YouTube channel\\r\\n
\\r\\nCommon stress point where cable exits the adapter. Check for fraying or exposed wires.
\\r\\nLook for kinks, sharp bends, or areas where the cable feels unusually warm.
\\r\\nInspect for bent pins, loose connections, or damage where cable plugs into laptop.
\\r\\n\\r\\n Safety Tip: If you notice any of these damage signs, stop using the adapter immediately and contact HP Support for a replacement at support.hp.com/contact\\r\\n
\\r\\n\\r\\n Note: LED behavior may vary by HP model. EliteBook and ProBook series typically use white indicators, while Pavilion and Envy models often use amber/orange. Consult your model's user manual for specific LED meanings.\\r\\n
\\r\\nComplete transcript of the HP PC Hardware Diagnostics video guide
\\r\\nBy running HP PC Hardware Diagnostics for Windows you can isolate and identify hardware issues on your HP computer.
\\r\\n\\r\\nHP PC Hardware Diagnostics for Windows comes pre-installed on new HP computers or can be downloaded from hp.com/go/techcenter/PCDiags.
\\r\\n\\r\\nTo open the utility in Windows, search for and select “HP PC Hardware Diagnostics Windows”. If prompted, click Yes to allow the application to make changes to your computer.
\\r\\n\\r\\nNote: If you are using a computer designed for gaming, such as an HP Omen PC, the app might appear differently, but the functions are the same.
\\r\\nThe app opens to the System Information tab.
\\r\\n\\r\\nFrom here you can:
\\r\\nAt the top of the app there are multiple tabs that allow you to check different elements of your computer.
\\r\\n\\r\\nThe Computer Tests tab allows you to run a Fast System test which checks your system to make sure main components are functioning properly. Selecting Start Fast Test begins the test. As each test completes, it displays a Passed or Failed status next to the test. You can select the See Description option to the right to learn more.
\\r\\n\\r\\nThe Device Check tab allows you to run individual tests on device sub-systems. For example, if you are experiencing audio issues, you can select Audio to run isolated tests on that part of your computer.
\\r\\n\\r\\nThe Test Results tab displays the results of any tests that you have run. You can select a test and click View Full Details on the right to learn more about why the test passed or failed.
\\r\\n\\r\\nThe Automated Scans tab allows you to schedule when you would like system scans to be performed. You can select the type of scan you would like completed as well as the time and frequency that the scan is performed.
\\r\\n\\r\\nOn the left-hand side of HP PC Hardware Diagnostics, there are a few more tabs that allow you to access more helpful information.
\\r\\n\\r\\nThe Customer Support tab allows you to use multiple avenues to reach out for support. You can use HP Smart support, go to the support website, initiate guided troubleshooting, and chat with a support agent.
\\r\\n\\r\\nThe Feedback tab allows you to leave reviews so that HP can improve the diagnostics tool.
\\r\\n\\r\\nLastly, the Language tab allows you to select your preferred language so that you can easily perform the diagnostics.
\\r\\n\\r\\nOn the bottom left, the Privacy option allows you to adjust how you share your diagnostic information and the Settings option allows you to adjust display settings.
\\r\\n\\r\\n \\r\\n\\r\\n Find more helpful videos on our HP Support YouTube channel\\r\\n
\\r\\n\\r\\n Check outlet - Test with another device\\r\\n
\\r\\n\\r\\n Outlet working?\\r\\n
\\r\\n\\r\\n Adapter LED lit?\\r\\n
\\r\\n\\r\\n Hard Reset - Hold power 15 sec\\r\\n
\\r\\n\\r\\n Laptop powers on?\\r\\n
\\r\\n\\r\\n YES
\\r\\n ✓ Resolved\\r\\n
\\r\\n NO
\\r\\n Contact HP\\r\\n
![\\\"HP](\\\"https://h30434.www3.hp.com/t5/image/serverpage/image-id/179009i3119860BF0160AA5/image-dimensions/2500?v=v2&px=-1\\\")
\\r\\n For removable batteries. Remove battery to check underneath.
\\r\\n![\\\"Bottom](\\\"https://h30434.www3.hp.com/t5/image/serverpage/image-id/179010iBF8A03713E591B43/image-dimensions/2500?v=v2&px=-1\\\")
\\r\\n Most common location. Look for a white or silver sticker with barcodes.
\\r\\n![\\\"HP](\\\"https://h30434.www3.hp.com/t5/image/serverpage/image-id/179008iCBFC75C4F0205C55/image-dimensions/2500?v=v2&px=-1\\\")
\\r\\n Under RAM or hard drive access panel. May require removing screws.
\\r\\n\\r\\n 💡 Quick Tip: Take a photo of your model number sticker for future reference. You'll need this information when contacting HP Support or ordering replacement parts.\\r\\n
\\r\\n\\r\\n When powering on, listen for these beep patterns that indicate specific hardware issues:\\r\\n
\\r\\n \\r\\n \\r\\nNormal startup - System boots successfully
\\r\\nRAM Problem - Memory modules need reseating or replacement
\\r\\nVideo Card Issue - Display adapter problem detected
\\r\\nSystem Board Failure - Motherboard issue detected
\\r\\npowercfg /batteryreport in Command Prompt to check battery health\\r\\n This usually indicates a power delivery issue. First, verify your outlet works by testing another device. Check that your AC adapter's LED is lit and the connection is secure. Try a different outlet and ensure you're using the correct HP adapter. If these steps don't work, perform a hard reset by holding the power button for 15 seconds.\\r\\n
\\r\\n\\r\\n To force restart an HP laptop, first disconnect the AC adapter and remove the battery if possible. Press and hold the power button for 15-30 seconds to discharge residual power. Reconnect the power adapter (without battery initially) and press the power button normally. This hard reset clears temporary configurations that may prevent startup.\\r\\n
\\r\\n\\r\\n HP laptop LED indicators communicate power status: White or green means the battery is charged or charging normally. Amber or orange indicates the battery is charging but currently low. Blinking LEDs suggest potential battery or adapter issues. No light means no power is detected from the adapter, indicating a possible adapter failure or connection problem.\\r\\n
\\r\\n\\r\\n Yes, a dead CMOS battery can prevent your HP laptop from starting properly. The CMOS battery maintains BIOS settings when main power is disconnected. If it's dead, your laptop may fail to boot or lose system settings. Replace the CR2032 coin battery if your laptop is over 3 years old and experiencing startup issues.\\r\\n
\\r\\n\\r\\n Allow your HP laptop to charge for at least 15-30 minutes before attempting to power on, even if no LEDs illuminate initially. Deeply discharged batteries may need this initial charge period before showing signs of life. For completely dead batteries, charge for 2-3 hours before testing. Keep the adapter connected during your first startup attempt.\\r\\n
\\r\\n\\r\\n Using non-HP power adapters is not recommended and can damage your laptop. Third-party adapters may provide incorrect voltage or unstable power, potentially harming your battery and internal components. Always use the AC adapter that came with your HP laptop or an official HP replacement. Check parts.hp.com for the correct adapter model for your specific laptop.\\r\\n
\\r\\n⚡ Back to School Financing
\\r\\nStudent Deal!
\\r\\n \\r\\n \\r\\n\\r\\n \\r\\n | Update Type | \\r\\nWhat It Covers | \\r\\nWhy It Matters | \\r\\n
|---|---|---|
| Windows Update | \\r\\nSecurity patches, OS stability, Microsoft driver support | \\r\\n Helps protect against vulnerabilities and keeps Windows current | \\r\\n
| Driver Update | \\r\\nAudio, Wi-Fi, Bluetooth, chipset, and storage drivers | \\r\\n Improves hardware performance, stability, and compatibility | \\r\\n
| BIOS Update | \\r\\nFirmware that initializes hardware before Windows starts | \\r\\n Resolves hardware-level compatibility and stability issues | \\r\\n
| HP Support Assistant | \\r\\nHP drivers, firmware, and HP-specific tools | \\r\\n Simplifies HP-specific updates in one location | \\r\\n
| Driver Type | \\r\\nWhat It Controls | \\r\\nSigns You Need an Update | \\r\\n
|---|---|---|
| Graphics Drivers | \\r\\nGPU performance and display support | \\r\\n Screen flickering, poor gaming performance, or external display issues | \\r\\n
| Audio Drivers | \\r\\nSpeakers, microphones, and headphone support | \\r\\n Distorted sound, no audio, or microphone detection problems | \\r\\n
| Network Drivers | \\r\\nWired and wireless connectivity | \\r\\n Slow Wi-Fi speeds or dropped connections | \\r\\n
| Bluetooth Drivers | \\r\\nWireless peripheral support | \\r\\n Pairing failures or random disconnections | \\r\\n
| Chipset Drivers | \\r\\nCommunication between CPU and hardware | \\r\\n General system instability or slow responsiveness | \\r\\n
| Storage Drivers | \\r\\nSSD and storage controller performance | \\r\\n Slow file transfers or storage-related warnings | \\r\\n
| Issue | \\r\\nLikely Cause | \\r\\nQuick Fix | \\r\\n
|---|---|---|
| HP Support Assistant is not opening | \\r\\nCorrupted installation or outdated version | \\r\\n Download the latest version from HP Support | \\r\\n
| Windows Update fails or gets stuck | \\r\\nTemporary Windows Update service issue | \\r\\n Restart the laptop and run the Windows Update troubleshooter | \\r\\n
| Driver installation fails | \\r\\nIncompatible driver or interrupted download | \\r\\n Re-download the driver from HP Support | \\r\\n
| BIOS update fails or is interrupted | \\r\\nPower interruption during installation | \\r\\n Contact HP Support immediately | \\r\\n
| HP Support Assistant shows “Already current” unexpectedly | \\r\\nConnection issue or sync delay | \\r\\n Verify internet access and manually check HP Support | \\r\\n
| Type of work | \\r\\nRecommended HP laptop | \\r\\nBest for | \\r\\n
|---|---|---|
| Everyday remote work | \\r\\nHP OmniBook X Laptop | \\r\\n Email, video meetings, web apps, light multitasking | \\r\\n
| Hybrid productivity and business travel | \\r\\nHP ProBook 460 G11 Notebook PC | \\r\\n Office work, multitasking, collaboration, docking setups | \\r\\n
| Professional and executive workflows | \\r\\nHP EliteBook 840 G11 Notebook PC | \\r\\n Security, premium mobility, frequent meetings, long workdays | \\r\\n
| Creative and technical workloads | \\r\\nHP ZBook Power 16 G11 Mobile Workstation PC | \\r\\n Video editing, 3D work, engineering, heavy multitasking | \\r\\n
| Screen Size | \\r\\nTypical Weight | \\r\\nBattery Life | \\r\\nBest For | \\r\\nHP Examples | \\r\\n
|---|---|---|---|---|
| 13\\\"–13.3\\\" | \\r\\n2.5–3 lbs | \\r\\n10–14 hrs | \\r\\nTravel, commuting, light use | \\r\\nHP OmniBook 7 Aero 13 | \\r\\n
| 14\\\" | \\r\\n3–4 lbs | \\r\\n9–12 hrs | \\r\\nEveryday productivity | \\r\\nHP OmniBook 5 14, HP OmniBook 7 14 | \\r\\n
| 16\\\" | \\r\\n4–5 lbs | \\r\\n8–10 hrs | \\r\\nPower users, creative work | \\r\\nHP OmniBook 5 16, HP OmniBook 7 16 | \\r\\n
| 17\\\"–17.3\\\" | \\r\\n5–7 lbs | \\r\\n5–8 hrs | \\r\\nHome office, gaming | \\r\\nHP OmniBook 7 17 | \\r\\n
| Your Priority | \\r\\nRecommended Size | \\r\\nWhy | \\r\\n
|---|---|---|
| Portability above all | \\r\\n13\\\"–14\\\" | \\r\\nLightweight and easy to carry | \\r\\n
| Balanced portability + productivity | \\r\\n14\\\"–16\\\" | \\r\\nComfortable workspace without excessive bulk | \\r\\n
| Large display for multitasking | \\r\\n16\\\"–17\\\" | \\r\\nBetter screen real estate | \\r\\n
| Gaming and creative work | \\r\\n16\\\"–17\\\" | \\r\\nLarger displays and stronger cooling | \\r\\n
| Long battery life | \\r\\n13\\\"–14\\\" | \\r\\nSmaller displays consume less power | \\r\\n
Offers subject to change, not combinable with all other offers, and exclusions may apply, while supplies last. HP may impose a purchase quantity limit (for example, 3 units per order). Taxes, shipping, and other fees may apply as applicable. HP reserves the right to cancel orders arising from pricing or other errors. Prices, specifications, availability, and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.
\n\n✻HP’s strikethrough price is HP’s MSRP, which is HP’s suggested retail price for authorized channel partners, based on a number of factors, including but not limited to manufacturing and component parts. The MSRP may not be the prevailing market price or regular retail price.
\n\n\nMicrosoft and Windows are US registered of Microsoft Corporation. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Intel Evo, Intel Optane, Iris, Itanium, MAX, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
\n\nHP Rewards qualifying and eligible products/purchases are defined as those from the following categories: Printers, Business PCs (Elite, Pro and Workstation brands), select Business Accessories and select Ink, Toner & Paper. My HP Rewards
\n\nThe personal information you provide will be used according to the HP Privacy Statement
\n\n**Copilot in Windows (in preview) is available in select global markets and will be rolled out to additional markets over time. See microsoft.com/en-us/windows/windows-10-specifications for more information.
\n\n+Deferred Interest, Payment Required Plan: Interest will be charged to your Account from the purchase\n date if\n the promotional plan balance is not paid in full within the promotional period. Minimum payments are required for each\n Credit Plan. Minimum payments are NOT guaranteed to pay the promotional plan balance within the promotional period.\n You may have to pay more than the minimum payment to avoid accrued interest charges. Valid for single transaction\n only. Gift cards do not qualify for promotional plans. Qualifying purchases will automatically be placed on a\n promotional plan. If purchase qualifies for more than one plan, it will be placed on the qualified plan with the\n longest promotional period. As of September 2025, terms for new Accounts: Purchase APR of 35.99%. Variable Penalty APR up to 39.99%, based on Prime Rate. Minimum interest\n charge is $3 in any billing period in which interest is due. A fee of $2.99 per month may apply for each paper billing\n statement mailed to you. You can avoid this fee by enrolling in paperless statements. Existing Account holders: see\n your credit card agreement for Account terms.
\n Credit account offers are subject to credit approval.
\n HP Credit Accounts are issued by Comenity Capital Bank, a Bread Financial™ Company.\n
*HP.com exclusive product! This product is only available for purchase on HP.com US Store and HyperX.com. You will not find it at any other authorized HP retailers. SKUs included: 67J25AA#ABA, 4P5L2AA, 4P5L3AA, 7P5J2AA, 4P5E3AA, 67J23AA, 4Z7X3AA, 4S7T2AA, 683M4AA, 67J22AA. Availability may be limited and subject to change. Prices and promotions may vary between HP.com US Store and HyperX.com. HP disclaims all liability for products sold by unauthorized third-party sellers.
\n\n*Customers receive three bonus months on Microsoft 365 Personal and Family subscriptions when a credit card is provided during activation. After the initial subscription period, your subscription automatically renews for 1 year, unless it is cancelled.
\n\nElite and Pro Laptops and Desktops Disclaimers\n\n
Omnibook 7\n\n*HP AI Companion is available preloaded on select HP next gen AI PCs or is available for download from the Microsoft store and requires a HP next gen AI PC with a NPU supporting 40-60 TOPS and requires Windows 11. Perform requires account set up within 30 days of PC boot or enrollment through the HP AI Companion app. Some features require customer upload of local data. Five (5) library 100MB limit each, supported files may vary and at launch include pdf, .txt., .docx files.
\n\n\n1Up to 34 hours local video playback requires unit configured with Qualcomm Snapdragon X1-26-100, 16GB RAM, 2K OLED non-touch display, 512 GB PCle SSD storage. Available on select display configurations. Battery life tested by HP using continuous FHD video playback, 2K OLED non-touch display, 200 nits for the HP OmniBook 5 16\" model, system audio level as image default, player audio level at 100%, played full-screen from local storage, headphone attached or through speaker (if no audio jack port), wireless on but not connected. Actual battery life will vary depending on configuration and maximum capacity will naturally decrease with time and usage. Starting in July 2025, the HP OmniBook 5 14\" inch model (configured with Qualcomm Snapdragon X1-26-100, 16GB RAM, 2K OLED non-touch display, 512 GB PCle SSD storage) may be able to achieve up to 34 hours of local video playback at 200 nits as a result of power consumption improvements to its panel.
\n\n++ Offer good on select business laptops and desktops. Transactions are subject to equipment pricing and credit approval. Deal sizes include: $3,000-$250,000 on a 36-month term. Fair Market Value deals only. Hardware must exceed 50% of total transaction, excluding printers and other print products. Chromebooks are ineligible for the promotion. The agreement must be commenced by 07/31/2026 and funded by 08/31/2026. The advertised opportunity is intended as a lease and not as a loan. The lessor will own the leased equipment. The terms and conditions of the lease contract control, and you may be required to pay renewal payments, purchase options, return fees, and other amounts. The promotional rate does not represent an annual percentage rate. The total of all lease payments and any renewal payments or purchase option is likely to exceed any cash price initially offered.\n
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So, you're looking for a new laptop? That's exciting! Finding the right one can feel overwhelming, but we're here to help you navigate the options and find the perfect HP laptop for your needs. We've got a fantastic range, from powerful machines for demanding tasks to sleek and stylish laptops for everyday use. Whether you're a student, a creative professional, or just need a reliable device for browsing and emails, we've got something for you.
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While the price point of an HP laptop around $135,000 might be higher than the average budget, it signifies access to exceptionally high-end specifications and features. At this price range, you would likely find a customized configuration with top-of-the-line processors, maximum RAM, extensive storage options (SSD), high-resolution displays, and advanced graphics capabilities. This would make it ideally suited for professional applications requiring intensive computing power like video editing, 3D modeling, or complex data analysis.
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