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 height: 36px;  }\r\n     .cp_sub_hdr h5{font-size:16px}\r\n    .tabl_sec h5 {font-size: 18px;}\r\n    .cp_comp_tbl th p, .cp_comp_tbl td p{font-size: 16px;}\r\n    .hp_cr_pack .hp_cp_stps p {font-size: 18px;}\r\n    .hp_cp_stps{gap:12px}\r\n    .hp_cr_pack h4 {font-size: 34px;}\r\n     .cp_thr_sec.cp_comp .cp_crd_cnt { min-height: 340px;}\r\n     .cp_thr_sec.cp_comp .cp_lbl{width:134px}\r\n     .hp_cr_pack .cp_btn>label{font-size: 18px;  padding: 12px 28px;}\r\n     .cp_comp_tbl th>div{max-width:166px}\r\n     .cp_comp_tbl th p{font-size: 24px;}\r\n}\r\n\r\n@media only screen and (max-width: 1366px) {\r\n .cp_thr_sec.cp_comp .cp_crd_cnt {  min-height: 340px; }\r\n.cp_thr_sec.cp_comp .cp_crd_cnt {padding: 25px;}\r\n.col_scnd.curstmr_pro p { font-size: 26px;}\r\n .col_scnd.curstmr_pro>div { padding: 25px 20px 25px 20px; gap:35px}\r\n .hp_cr_pack .hp_cp_stps p { font-size: 16px;}\r\n.hp_cr_pack .hp_cp_stps h4 { font-size: 26px; }\r\n.cp_servc>div{gap:0}\r\n}\r\n\r\n@media only screen and (max-width: 1200px){\r\n.col_scnd>div, .col_frst>div, .sec_3>div { padding: 35px 26px;}\r\n.hp_cr_pack p { font-size: 18px; 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flex-direction: row; overflow-x: auto;  scroll-behavior: smooth; scroll-snap-type: x mandatory; -webkit-overflow-scrolling: touch; scrollbar-width: none; }\r\n.sec_3, .cp_crd{flex: 0 0 40%;}\r\n .cp_cont>div, .cp_cont.vdo_cnt .col_frst, .cp_cont.vdo_cnt .col_scnd{width:50%}\r\n.hp_cp_stps { flex: 0 0 32%; }\r\n.col_scnd>div, .col_frst>div, .sec_3>div {  padding: 20px 12px; }\r\n.col_scnd.curstmr_pro>div{gap: 20px;}\r\n}\r\n@media only screen and (max-width: 768px){ \r\n.cp_cont .cp_comp_tbl{max-width:768px; overflow: auto; margin-top: 10px;}\r\n.cp_pop_scrl_wpr { width: 100%} .cp_thr_sec.cp_comp .cp_crd_cnt { min-height: 336px; }\r\n.cp_popup_box .cp_cls{top:20px}\r\n.hp_cp_stps { flex: 0 0 46%}\r\n}\r\n@media only screen and (max-width: 767px){ \r\n    .cp_cont>div, .cp_cont.vdo_cnt .col_frst, .cp_cont.vdo_cnt .col_scnd{width:100%}\r\n     .col_scnd>div, .col_frst>div,   .cp_cont.vdo_cnt .col_frst {padding: 14px 0px; }\r\n.hp_cr_pack h2 {  font-size: 34px; }\r\n.col_scnd.curstmr_pro>div{flex-direction: column; align-items: start; gap:4px}\r\n .col_scnd.curstmr_pro p { font-size: 20px; }\r\n .col_scnd.curstmr_pro{margin-bottom: 0;}\r\n .cp_cont{flex-direction: column;}\r\n .col_frst{border-right: 0; border-bottom: 1px solid #000;}\r\n .cp_cont.vdo_cnt{flex-direction: column-reverse; margin-bottom: 30px;}\r\n .cp_row .cp_cont.vdo_cnt{margin-bottom: 0;}\r\n .cp_icn_cntnr{width:58px;}\r\n .cp_rw_rvse.cp_cont{flex-direction: column;}\r\n .cp_bdm_none{border-bottom: none;}\r\n .cp_cont.vdo_cnt .col_frst{border-bottom: none;}\r\n  .hp_cr_pack h3 {  font-size: 26px; }\r\n  .wpr_pd { padding: 20px 5px 0;}\r\n  .hp_cp_cntnt_ttl{padding:0; margin-bottom: 15px;}\r\n  .cp_row{margin-bottom: 30px;}\r\n.hp_cr_pack .hp_cp_cntnt_ttl h3 { font-size: 30px;}\r\n.sec_3 { flex: 0 0 84%;  }\r\n.cp_servc{margin-top: 35px;}\r\n.tbl_pd{padding-bottom: 10px;}\r\n.hp_cr_pack .cp_cont.vdo_cnt  .cp_ptp0{padding-top: 0;}\r\n .cp_mt_20{margin-top:20px}\r\n .cp_bdrlft{border:none}\r\n .cp_bnr_txt{background-color:rgb(30, 30, 30); position: relative;}\r\n.cp_bnr_txt div { padding: 15px; }\r\n .hp_cr_pack h5 { font-size: 22px;  }\r\n .cp_pop_scrl_wpr{ width: 100%;}\r\n .cp_pop-ovrly{padding: 28px 8px;}\r\n .cp_popup_box{padding:15px}\r\n .cp_thr_sec.cp_comp {gap: 15px; margin-top: 6px;}\r\n.cp_crd {flex: 0 0 40%;  }\r\n.cp_thr_sec.cp_comp .cp_crd_cnt {  min-height: 300px; }\r\n}\r\n@media only screen and (max-width: 600px){\r\n    .sec_3 { flex: 0 0 84%;  scroll-snap-align: center; }\r\n    .hp_cp_logo { width: auto; padding: 0px; justify-content: start;  flex-direction: row;  gap: 15px;  background: #f4f4f4; }\r\n    .cp_hrobnr{flex-direction: column; border: none;}\r\n    .cp_hrobnr>div, .cp_hrobnr>div:first-child, .cp_hrobnr>div:nth-child(2){width:100%; }\r\n     .hp_cp_logo>div { width: 80px;  padding: 15px;  border-right: 2px solid #fff; margin-bottom: 0; }\r\n     .hp_cp_logo p{text-align: left;}\r\n     .acco_foot__content {padding-left: 15px;}\r\n     .hp_cp_stps { flex: 0 0 78%; padding: 15px 10px; }\r\n     .cp_servc{padding:20px 15px}\r\n     .hp_cr_pack h4 br{display: none;}\r\n     .cp_servc .hp_cp_cntnt_ttl{padding: 0px 0 18px 0;}\r\n    .cp_servc {  padding: 20px 15px 0; }\r\n   .cp_comp_tbl td p { font-size: 14px; min-width: 125px;}\r\n    .cp_comp_tbl th p{ font-size: 20px;}\r\n    .hp_cp_footenotes{padding:0 10px}\r\n    .cp_crd { flex: 0 0 70%; }.hp_cr_pack .cp_btn>label{padding:10px 26px}\r\n    .cp_btn { margin: 25px 0 20px;}\r\n        .cp_thr_sec.cp_comp .cp_crd_cnt {\r\n        min-height: 254px;\r\n    }\r\n}\r\n@media only screen and (max-width: 425px){ .cp_crd { flex: 0 0 80%; }    .cp_thr_sec.cp_comp { gap: 10px; }\r\n .cp_thr_sec.cp_comp .cp_crd_cnt {  min-height: 232px;}\r\n.cp_popup_box .cp_cls{top:16px} }\r\n@media only screen and (max-width: 325px){\r\n .cp_thr_sec.cp_comp .cp_crd_cnt {  min-height: 265px; }}\r\n @media only screen and (max-width: 320px){\r\n .cp_thr_sec.cp_comp .cp_crd_cnt {  min-height: 360px;}}\r\n  </style>\r\n   <section class=\"hp_cr_pack\">\r\n         <div class=\"wpr_pd\">\r\n            <section class=\"cp_hdr\">\r\n               <div class=\"hp_cp_br_btm\">\r\n                  <h2>Choose the best Care Pack or Service for your product.</h2>\r\n               </div>\r\n               <div class=\"hp_cp_br_btm\">\r\n                  <h3>Flexible PC support and repair options designed to keep businesses moving.</h3>\r\n               </div>\r\n            </section>\r\n            <section class=\"cp_hrobnr\">\r\n               <div class=\"cp_bdrlft\"><img src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/herobanner.jpg\" alt=\"Man working at a desk while analyzing data on a large monitor, with a laptop\"></div>\r\n               <div class=\"hp_cp_logo\">\r\n                  <div>\r\n                     <picture>\r\n                        <img src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/hp_carepack.png\" alt=\"care pack logo\">\r\n                     </picture>\r\n                  </div>\r\n                  <p>Because your technology deserves the best care.</p>\r\n               </div>\r\n            </section>\r\n            <section class=\"cp_cont  hp_cp_br_btm cp_bdm_none\">\r\n               <div class=\"col_scnd curstmr_pro\">\r\n                  <div>\r\n                     <div class=\"cp_icn_cntnr cp_icn_mb\"><img src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/customerCare_new.png\" alt=\"Customer care icon\"></div>\r\n                     <p>Help prevent productivity disruptions and enable IT to do more with reliable device support that keeps your people and PCs running at peak performance, wherever work happens.\r\n                     </p>\r\n                  </div>\r\n               </div>\r\n            </section>\r\n            <section class=\"cp_cont cp_mt_20 vdo_cnt hp_cp_br_btm \">\r\n               <div class=\"col_frst cp_ptp0 cp_bdrlft\">\r\n                  <div class=\"cp_pd_lft\">\r\n                     <h4 class=\"cp_mb\">Hardware Support <sup>1</sup></h4>\r\n                     <p>Go beyond standard device warranties with enhanced capabilities and predictive insights<sup>2</sup> that can streamline support requests to  help maximize employee and IT productivity and and reduce the burden of device maintenance.<sup>1</sup></p>\r\n                  </div>\r\n               </div>\r\n               <div class=\"col_scnd\">\r\n                  <video class=\"conHover\"  preload=\"none\" playsinline  controls poster=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/vidoeposter_pre.jpg\">\r\n                     <source src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/Solutions_PremiumPlus_Support.mp4\" type=\"video/mp4\">\r\n                  </video>\r\n               </div>\r\n            </section>\r\n            <section class=\"cp_row\">\r\n               <!--package-->\r\n               <div class=\"hp_cp_cntnt_ttl hp_cp_br_btm cp_bdm_none\">\r\n                  <h3>Choose from three flexible options<sup>3</sup></h3>\r\n               </div>\r\n               <div class=\"cp_thr_sec cp_comp\">\r\n                  <div class=\"cp_crd\">\r\n                     <div class=\"cp_lbl\">\r\n                        <p>Essential</p>\r\n                     </div>\r\n                     <div class=\"sec_3\">\r\n                        <div>\r\n                           <div class=\"cp_crd_img\"><img src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/card_img2.jpg\" alt=\"Woman smiling while attending a video call on a laptop at a home office desk\"></div>\r\n                           <div class=\"cp_crd_cnt\">\r\n                              <h5>Reliable expert<br> support &\r\n                                 convenient<br> remediation\r\n                              </h5>\r\n                              <p>Get back to work quickly with remote support and convenient onsite repair with HP Essential Support. Optional device health insights speed issue remediation issues with a budget-friendly option to keep devices running optimally.<sup>1</sup></p>\r\n                           </div>\r\n                        </div>\r\n                     </div>\r\n                  </div>\r\n                  <div class=\"cp_crd\">\r\n                     <div class=\"cp_lbl\">\r\n                        <p>Premium</p>\r\n                     </div>\r\n                     <div class=\"sec_3\">\r\n                        <div>\r\n                           <div class=\"cp_crd_img\"><img src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/card_img3.jpg\" alt=\"Man participating in a video conference call at a shared modern office space, with colleagues working nearby.\"></div>\r\n                           <div class=\"cp_crd_cnt\">\r\n                              <h5>Predictive <br>support, when <br>and\r\n                                 where you need it\r\n                              </h5>\r\n                              <p>Limit interruptions with AI-powered predictive issue detection<sup>2</sup>, user alerts and 24/7 remote support to resolve most issues. If a physical repair is needed, automated ticketing lets you schedule an expert technician visit at your location.<sup>1</sup></p>\r\n                           </div>\r\n                        </div>\r\n                     </div>\r\n                  </div>\r\n                  <div class=\"cp_crd\">\r\n                     <div class=\"cp_lbl\">\r\n                        <p>Premium+</p>\r\n                     </div>\r\n                     <div class=\"sec_3\">\r\n                        <div>\r\n                           <div class=\"cp_crd_img\"><img src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/card_img4.jpg\" alt=\"Three people sit at a round table in an office, working together\"></div>\r\n                           <div class=\"cp_crd_cnt\">\r\n                              <h5>Proactive issue<br> detection with <br>\r\n                                 our fastest repair\r\n                              </h5>\r\n                              <p>Avoid productivity disruption with our fastest response and repair, which includes AI-powered predictive issue detection<sup>2</sup> and alerts, preferred access to 24/7 expert remote support and HP parts<sup>7, 8</sup>, plus onsite device repair-wherever work happens<sup>1</sup>.</p>\r\n                           </div>\r\n                        </div>\r\n                     </div>\r\n                  </div>\r\n               </div>\r\n               <div class=\"cp_comp_blk\">\r\n                  <input type=\"checkbox\" id=\"cp_popupToggle\">\r\n                  <div class=\"cp_btn\"> <label for=\"cp_popupToggle\" >View comparison chart </label></div>\r\n                  <div class=\"cp_pop-ovrly\">\r\n                     <div class=\"cp_pop_scrl_wpr\">\r\n                        <div class=\"cp_popup_box\">\r\n                           <label for=\"cp_popupToggle\" class=\"cp_cls\">&times;</label>\r\n                           <div class=\"cp_pop_ttl\">\r\n                              <h4>Radical simplification of Hardware Support Offerings<sup>3</sup></h4>\r\n                           </div>\r\n                           <div class=\"cp_comp_tbl\">\r\n                              <table>\r\n                                 <tbody>\r\n                                    <tr>\r\n                                       <th class=\"cp_td_nul\"></th>\r\n                                       <th class=\"cp_td_nul\"></th>\r\n                                       <th>\r\n                                          <div><img src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/essential.jpg\" alt=\"Support and onsite icon\"></div>\r\n                                          <p class=\"cp_mb_0\">Essential</p>\r\n                                       </th>\r\n                                       <th>\r\n                                          <div><img src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/premiumicon.jpg\" alt=\"Support, Onsite and alert icon\"></div>\r\n                                          <p class=\"cp_mb_0\">Premium</p>\r\n                                       </th>\r\n                                       <th>\r\n                                          <div><img src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/premiumplusicon.jpg\" alt=\"Support and Onsite icon\"></div>\r\n                                          <p class=\"cp_mb_0\">Premium+</p>\r\n                                       </th>\r\n                                    </tr>\r\n                                    <tr>\r\n                                       <td class=\"cp_td_nul\"></td>\r\n                                       <td class=\"cp_td_nul\"></td>\r\n                                       <td>\r\n                                          <p>Remote and onsite support at an affordable price.</p>\r\n                                       </td>\r\n                                       <td>\r\n                                          <p> Onsite support with predictive detection of issues and alerts. </p>\r\n                                       </td>\r\n                                       <td>\r\n                                          <p>Onsite support with predictive detection of issues, alerts and preferred access. </p>\r\n                                       </td>\r\n                                    </tr>\r\n                                    <tr>\r\n                                       <td class=\"tabl_sec cp_tb_bdr\" rowspan=\"4\">\r\n                                          <h5>SERVICE EXECUTION</h5>\r\n                                       </td>\r\n                                       <td class=\"cp_sub_hdr\">\r\n                                          <h5>REPORTING THE INCIDENT</h5>\r\n                                       </td>\r\n                                       <td>\r\n                                          <p>24 hours, 7 days a week via web</p>\r\n                                       </td>\r\n                                       <td>\r\n                                          <p>24 hours, 7 days a week via web</p>\r\n                                       </td>\r\n                                       <td>\r\n                                          <p>24 hours, 7 days a week via web</p>\r\n                                       </td>\r\n                                    </tr>\r\n                                    <tr>\r\n                                       <td class=\"cp_sub_hdr\">\r\n                                          <h5>REMOTE SUPPORT</h5>\r\n                                       </td>\r\n                                       <td>\r\n                                          <p>Regular business hours<br>-Phone support<sup>10</sup></p>\r\n                                       </td>\r\n                                       <td>\r\n                                          <p>Email: 24 hrs, 7 days a week </p>\r\n                                          <p>Chat: 24 hrs, 7 days a week (English Only)</p>\r\n                                          <p>Phone: 24 hrs, 7 days a week (English Only)</p>\r\n                                       </td>\r\n                                       <td>\r\n                                          <p>Email: 24 hrs, 7 days a week  </p>\r\n                                          <p>Chat: 24 hrs, 7 days a week (English Only) </p>\r\n                                          <p>Phone: 24 hrs, 7 days a week (English Only) </p>\r\n                                          <p>Prioritized support access</p>\r\n                                       </td>\r\n                                    </tr>\r\n                                    <tr>\r\n                                       <td class=\"cp_sub_hdr\">\r\n                                          <h5>RESPONSE TIME</h5>\r\n                                       </td>\r\n                                       <td>\r\n                                          <p>Next Business Day response<sup>3</sup> <label class=\"cp_lbl\">New</label></p>\r\n                                       </td>\r\n                                       <td>\r\n                                          <p>Next Business Day response<sup>3</sup></p>\r\n                                       </td>\r\n                                       <td>\r\n                                          <p>Next Business Day response<sup>3</sup></p>\r\n                                       </td>\r\n                                    </tr>\r\n                                    <tr>\r\n                                       <td class=\"cp_sub_hdr cp_tb_bdr\">\r\n                                          <h5>SERVICE DELIVERY</h5>\r\n                                       </td>\r\n                                       <td class=\"cp_tb_bdr\">\r\n                                          <p>Remote issue diagnostic<br>Onsite repair<sup>2</sup> <label class=\"cp_lbl\">New</label></p>\r\n                                       </td>\r\n                                       <td class=\"cp_tb_bdr\">\r\n                                          <p>Remote issue diagnostic<br>Onsite repair<sup>2</sup></p>\r\n                                       </td>\r\n                                       <td class=\"cp_tb_bdr\">\r\n                                          <p>Remote issue diagnostic<br>Onsite repair<sup>2</sup></p>\r\n                                       </td>\r\n                                    </tr>\r\n                                    <tr>\r\n                                       <td class=\"tabl_sec cp_tb_bdr\" rowspan=\"2\">\r\n                                          <h5>HARDWARE AND DATA PROTECTION</h5>\r\n                                       </td>\r\n                                       <td class=\"cp_sub_hdr\">\r\n                                          <h5>INCLUDED FEATURES</h5>\r\n                                       </td>\r\n                                       <td>\r\n                                          <p> Optional device health insights via Smart Support <label class=\"cp_lbl\">New</label></p>\r\n                                       </td>\r\n                                       <td>\r\n                                          <p>Device health monitoring<sup>11</sup> <label class=\"cp_lbl\">New</label></p>\r\n                                          <p>Predictive Analytics dashboard<sup>11</sup> <label class=\"cp_lbl\">New</label></p>\r\n                                          <p>Predictive Issue Detection <label class=\"cp_lbl\">New</label></p>\r\n                                          <p>End user alerts <label class=\"cp_lbl\">New</label></p>\r\n                                          <p>IT tickets generation <label class=\"cp_lbl\">New</label></p>\r\n                                       </td>\r\n                                       <td>\r\n                                          <p> Device health monitoring<sup>11</sup></p>\r\n                                          <p>Predictive Analytics dashboard<sup>11</sup></p>\r\n                                          <p>Predictive Issue Detection</p>\r\n                                          <p>End user alerts</p>\r\n                                          <p>IT tickets generation</p>\r\n                                          <p>Preferred access to parts and HP Support <label class=\"cp_lbl\">New</label></p>\r\n                                       </td>\r\n                                    </tr>\r\n                                    <tr>\r\n                                       <td class=\"cp_sub_hdr cp_tb_bdr\">\r\n                                          <h5>OPTIONAL ADD-ON CAPABILITIES<sup>12</sup></h5>\r\n                                       </td>\r\n                                       <td class=\"cp_tb_bdr\">\r\n                                          <p> Accidental Damage Protection</p>\r\n                                          <p> Defective Media Retention<sup>6</sup></p>\r\n                                          <p> Device Life Extension<sup>4</sup></p>\r\n                                          <p> Support for Peripherals</p>\r\n                                          <p>  Travel Support <label class=\"cp_lbl\">New</label></p>\r\n                                          <p> Out-of-band diagnosis and remediation<sup>5</sup>  <label class=\"cp_lbl\">New</label></p>\r\n                                       </td>\r\n                                       <td class=\"cp_tb_bdr\">\r\n                                          <p> Accidental Damage Protection</p>\r\n                                          <p> Defective Media Retention<sup>6</sup></p>\r\n                                          <p> Device Life Extension<sup>4</sup></p>\r\n                                          <p>Support for Peripherals</p>\r\n                                          <p>Travel Support</p>\r\n                                          <p>Out-of-band diagnosis and remediation<sup>5</sup> <label class=\"cp_lbl\">New</label></p>\r\n                                       </td>\r\n                                       <td class=\"cp_tb_bdr\">\r\n                                          <p> Accidental Damage Protection</p>\r\n                                          <p> Defective Media Retention<sup>6</sup></p>\r\n                                          <p> Device Life Extension<sup>4</sup></p>\r\n                                          <p>Support for Peripherals</p>\r\n                                          <p>Travel Support</p>\r\n                                          <p> Out-of-band diagnosis and remediation<sup>5</sup> <label class=\"cp_lbl\">New</label></p>\r\n                                       </td>\r\n                                    </tr>\r\n                                    <tr>\r\n                                       <td class=\"tabl_sec\" rowspan=\"2\">\r\n                                          <h5>COVERAGE LENGTH</h5>\r\n                                       </td>\r\n                                       <td class=\"cp_sub_hdr\"></td>\r\n                                       <td>\r\n                                          <P>3 years</P>\r\n                                          <P>4 years</P>\r\n                                          <P>5 years</P>\r\n                                       </td>\r\n                                       <td>\r\n                                          <P>3 years</P>\r\n                                          <P>4 years</P>\r\n                                          <P>5 years</P>\r\n                                       </td>\r\n                                       <td>\r\n                                          <P>3 years</P>\r\n                                          <P>4 years</P>\r\n                                          <P>5 years</P>\r\n                                       </td>\r\n                                    </tr>\r\n                                 </tbody>\r\n                              </table>\r\n                              <p class=\"cp_nte\">Price varies based on hardware platform, add-ons and length of coverage selected</p>\r\n                              <div class=\"cp_ft_close\">\r\n                                 <label for=\"cp_popupToggle\" class=\"cp_cls_btn\">\r\n                                    <p>Close</p>\r\n                                 </label>\r\n                              </div>\r\n                           </div>\r\n                        </div>\r\n                     </div>\r\n                  </div>\r\n               </div>\r\n            </section>\r\n            <section class=\"cp_row\">\r\n               <div class=\"hp_cp_cntnt_ttl hp_cp_br_btm cp_bdm_none\">\r\n                  <h3>An industry-first<sup>6</sup> service unmatched by any PC OEM</h3>\r\n               </div>\r\n               <div class=\"cp_cont vdo_cnt hp_cp_br_btm\">\r\n                  <div class=\"col_frst cp_ptp0 \">\r\n                     <div class=\"cp_pd_lft\">\r\n                        <div class=\"cp_icn_cntnr cp_mb_20\"><img src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/card_icon2.jpg\" alt=\"Security icon\"></div>\r\n                        <p class=\"cp_p_mb\">Reduce frustration for employees and IT with the PC industry's first remote diagnosis and \r\n                           remediation<sup>6</sup> for PC issues typically requiring physical intervention.<sup>5</sup>\r\n                        </p>\r\n                        <p>Fix more PC issues remotely than ever before with virtually no employee involvement - even if the PC won't boot.<sup>4</sup></p>\r\n                     </div>\r\n                  </div>\r\n                  <div class=\"col_scnd\">\r\n                     <video class=\"conHover\" preload=\"none\" playsinline  controls poster=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/vidoeposter_2.jpg\">\r\n                        <source src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/HP_service.mp4\" type=\"video/mp4\">\r\n                     </video>\r\n                  </div>\r\n               </div>\r\n            </section>\r\n            <section class=\"cp_row hp_cp_br_btm\">\r\n               <div class=\"hp_cp_cntnt_ttl hp_cp_br_btm cp_bdm_none\">\r\n                  <h3>Device Life Extension</h3>\r\n               </div>\r\n               <div class=\"cp_sec_bnr\">\r\n                  <picture>\r\n                     <source media=\"(max-width:767px)\" srcset=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/card_img5.jpg\">\r\n                     <img src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/content_banner.jpg\" alt=\"Three young adults sit outdoors with HP laptops, looking at one screen together.\">\r\n                  </picture>\r\n                  <div class=\"cp_bnr_txt\">\r\n                     <div>\r\n                        <p>Optimize IT investments and reduce your carbon impact by maximizing the life of your existing devices. Extend the life of aging devices by securely upgrading performance and addressing the most common issues that impede employee and IT productivity.<sup>4</sup></p>\r\n                     </div>\r\n                  </div>\r\n               </div>\r\n               <div class=\"cp_thr_sec\">\r\n                  <div class=\"sec_3\">\r\n                     <div>\r\n                        <div class=\"cp_icn_cntnr\"><img src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/card_icon1.jpg\" alt=\"Three young adults sit outdoors with HP laptops, looking at one screen together,\"></div>\r\n                        <h5>Maximize your IT investment</h5>\r\n                        <p>Stretch your IT budget by increasing the longevity of devices, enabling you to defer refresh costs without compromising performance.</p>\r\n                     </div>\r\n                  </div>\r\n                  <div class=\"sec_3\">\r\n                     <div>\r\n                        <div class=\"cp_icn_cntnr\"><img src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/card_icon2.jpg\" alt=\"Security support icon\"></div>\r\n                        <h5>Ease the IT workload</h5>\r\n                        <p>Improve computing experiences by letting HP proactively mitigate device performance issues and extend the support for your fleet.</p>\r\n                     </div>\r\n                  </div>\r\n                  <div class=\"sec_3\">\r\n                     <div>\r\n                        <div class=\"cp_icn_cntnr\"><img src=\"/wcsstore/hpusstore/Treatment/rc2/FY25Q1_Commercial/card_icon3.jpg\" alt=\"foot print icon\"></div>\r\n                        <h5>Reduce the impact of your fleet</h5>\r\n                        <p>Contribute to your sustainability goals by maximizing the usable lifespan of IT assets, thereby reducing your computing carbon footprint.<sup>9</sup>\r\n                        </p>\r\n                     </div>\r\n                  </div>\r\n               </div>\r\n            </section>\r\n            <section class=\"cp_servc\">\r\n               <div class=\"hp_cp_cntnt_ttl\">\r\n                  <h3>How your service works</h3>\r\n                  <p>Getting help from HP Tech Support is quick, easy, and just a click or call away - 24 hours a day.</p>\r\n               </div>\r\n               <div>\r\n                  <div class=\"hp_cp_stps\">\r\n                     <div class=\"cp_bg\">\r\n                        <p>Step 1</p>\r\n                     </div>\r\n                     <h4>Select a service</h4>\r\n                     <p>Look through the service options, find one that fits what you need, and buy it.</p>\r\n                  </div>\r\n                  <div class=\"hp_cp_stps\">\r\n                     <div class=\"cp_bg\">\r\n                        <p>Step 2</p>\r\n                     </div>\r\n                     <h4>Check your inbox</h4>\r\n                     <p>You'll receive an email with a phone number and your unique one-time service code you'll use to contact a support specialist about resolving your issue.</p>\r\n                  </div>\r\n                  <div class=\"hp_cp_stps\">\r\n                     <div class=\"cp_bg\">\r\n                        <p>Step 3</p>\r\n                     </div>\r\n                     <h4>Reach out anytime</h4>\r\n                     <p>With experts available 24/7, feel free to call an HP technical agent whenever an issue comes up using your one-time service code.</p>\r\n                  </div>\r\n                  <div class=\"hp_cp_stps\">\r\n                     <div class=\"cp_bg\">\r\n                        <p>Step 4</p>\r\n                     </div>\r\n                     <h4>Provide device access</h4>\r\n                     <p>An expert HP technician will guide you over the phone, and will often remotely access your device through a secure connection to solve your issue.</p>\r\n                  </div>\r\n                  <div class=\"hp_cp_stps\">\r\n                     <div class=\"cp_bg\">\r\n                        <p>Step 5</p>\r\n                     </div>\r\n                     <h4>Watch us work</h4>\r\n                     <p>With a connection established and an HP expert ready to go, you simply need to sit back and watch your issue get resolved in real time.</p>\r\n                  </div>\r\n               </div>\r\n               <div class=\"cr_faq\">\r\n                  <p> Have questions?\r\n                     Visit our <a href=\"https://www.hp.com/us-en/shop/cv/carepackfaq\" target=\"_blank\"> Care Packs FAQ</a> page for quick answers and expert tips.\r\n                  </p>\r\n               </div>\r\n            </section>\r\n            <section class=\"hp_cp_footenotes\">\r\n               <div class=\"acco_foot\">\r\n                  <input class=\"acco_foot__trigger\" id=\"acco_foot\" type=\"checkbox\">\r\n                  <label class=\"acco_foot__title\" for=\"acco_foot\">\r\n                     <p>Footnotes</p>\r\n                  </label>\r\n                  <div class=\"acco_foot__content-wrapper\">\r\n                     <div class=\"acco_foot__content\">\r\n                        <p>HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service, or the HP Limited Warranty provided with your HP Product.</p>\r\n                        <p>The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.</p>\r\n                        <ol>\r\n                           <li>The updated Hardware Support services portfolio is available for select HP commercial PCs (desktops, notebooks, workstations, mobile workstations, Chromebooks, and RPOS). The Hardware Support services are available at the time of device purchase. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. Service package features may vary by geography or hardware platform.</li>\r\n                           <li>HP Premium Support (onsite support with predictive issue detection and alerts for PCs only) and HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only) require an HP Insights agent for Windows for predictive insights, available for download at <a target=\"_blank\" href=\"https://workforceexperience.hp.com/software\">   https://workforceexperience.hp.com/software </a>. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform and is not sold as a standalone service. Internet access is required. The platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.</li>\r\n                           <li>\r\n                              Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit <a target=\"_blank\" href=\"https://cpc2.ext.hp.com/\"> www.hp.com/go/cpc </a>. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.\r\n                           </li>\r\n                           <li>\r\n                              The HP Device Life Extension capability is for HP commercial PCs. HP-certified partners will perform functional diagnostics, data removal, interior and exterior cleaning, enhance device performance, reimaging, and conduct platform updates. This service is available as a Care Pack when it is sold with new hardware or within 120 days of the original Care Pack expiration date.\r\n                           </li>\r\n                           <li>\r\n                              Out-of-band diagnostics and remediation is available in North America (which includes the US and Canada), and the EU as an HP Care Pack for select HP commercial platforms that are Intel&reg; vPro&reg; and Intel&reg; AMT enabled and are entitled to HP Premium Support or HP Premium+ Support. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit <a target=\"_blank\" href=\"https://cpc2.ext.hp.com/\"> www.hp.com/go/cpc </a>. HP Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product. Check with your HP authorized sales rep for availability.\r\n                           </li>\r\n                           <li>\r\n                              Based on HP's internal analysis of PC manufacturers with power cycle control, non-OS control, BIOS control and reimaging control as of 9/24/2024.\r\n                           </li>\r\n                           <li>\r\n                              Requires creating a case through <a href=\"https://support.hp.com/us-en\" target=\"_blank\"> MyHPSupport.com </a>.\r\n                           </li>\r\n                           <li>\r\n                              Elevated support is providing a queue placement in front of warranty and other transactional service customers if there is a resource or part constraint.\r\n                           </li>\r\n                           <li>\r\n                              All environmental impact calculations present in this report are based on life cycle assessments (LCAs) prepared in accordance with ISO 14040 & ISO 14044 and have an element of uncertainty inherent in all LCAs and are to be considered directional in nature. The product carbon footprint is based on global assumptions. Estimation is based on the EliteBook 840 G10 calculation and a lifespan extension of 2 years, after 4 years of product use. Carbon equivalences are based on EPA calculator: <a href=\"https://www.epa.gov/energy/greenhouse-gas-equivalencies-calculator\" target=\"_blank\"> https://www.epa.gov/energy/greenhouse-gas-equivalencies-calculator</a>.\r\n                           </li>\r\n                           <li>24/7 phone support available in English only.</li>\r\n                           <li> The Workforce Experience Platform is planned to be available in a future release in various tiers and with optional add-on solutions. The Workforce Experience Platform is for commercial customers and some features and capabilities may require additional purchase of HP services and/or commercial hardware capable of supporting the HP Insights agent for Windows, Mac, & Android. Activation and restrictions may apply. Select HP Solutions requires an HP Insights agent for Windows, Mac, & Android, available for download at<a href=\"https://workforceexperience.hp.com/software\" target=\"_blank\"> https://workforceexperience.hp.com/software</a>. For full system requirements and services that require the agent, please visit<a href=\"https://workforceexperience.hp.com/requirements\" target=\"_blank\"> https://workforceexperience.hp.com/requirements</a>. The agent collects telemetry and analytics around devices and applications \r\n                              that integrate into the Workforce Experience Platform and is not sold as a standalone service. Internet access with connection to the Workforce Experience Platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.\r\n                           </li>\r\n                           <li>Availability of add-ons varies by package.</li>\r\n                        </ol>\r\n                     </div>\r\n                  </div>\r\n               </div>\r\n            </section>\r\n         </div>\r\n      </section>\r\n\r\n"}]}]},"pdpSpecialOffers":null}}},"extensions":{}}