{"data":{"page":{"vanityUrl":"pdp/hp-3y-essential-offsite-mobile-workstation","templateKey":"pdp","nextQuery":{"hash":"footerLinks","timeout":1000},"pageComponents":{"pdpTechSpecs":{"highlights":[],"technical_specifications":[{"name":"Service Feature Highlight 1","tooltip":"","value":[{"value":["Remote problem diagnosis and support"]}]},{"name":"Service Feature Highlight 2","tooltip":"","value":[{"value":["Offsite repair or replacement"]}]}],"datasheets":[{"datasheet_url":"http://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa8-2302enw","label":"HP Offsite Support Datasheet","gtmId":"HP Offsite Support Datasheet","gtmValue":"aspx"}],"translations":{"technical_details":"Specs","see_complete_specs":"See complete specs","see_less_specs":"See less specs","technicalDetails":"Technical Specs"}},"exclusiveFeatures":null,"pdpAccessories":{"products":{}},"pdpRichContent":{"featuresContent":[{"value":[{"html":"\r\n\r\n
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Choose the best Care Pack or Service for your product.

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Flexible PC support and repair options designed to keep businesses moving.\r\n

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\"Man
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Because your technology deserves the best care.

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HP Offsite Support

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Hardware Support Offsite Return service offers high-quality, return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP-designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. Service includes:

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  • Offsite repair or replacement
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  • Materials, parts, and labor
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  • Cost of the shipping the PC to HP and return shipment to the customer
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  • An HP-authorized courier for pick-up and return or customer may deliver the PC to HP for repairs
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How your service works

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Getting help from HP Tech Support is quick, easy, and just a click or call away - 24 hours a day.

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Step 1

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Select a service

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Look through the service options, find one that fits what you need, and buy it.

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Step 2

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Check your inbox

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You'll receive an email with a phone number and your unique one-time service code you'll use to contact a support specialist about resolving your issue.

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Step 3

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Reach out anytime

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With experts available 24/7, feel free to call an HP technical agent whenever an issue comes up using your one-time service code.

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Step 4

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Provide device access

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An expert HP technician will guide you over the phone, and will often remotely access your device through a secure connection to solve your issue.

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Step 5

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Watch us work

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With a connection established and an HP expert ready to go, you simply need to sit back and watch your issue get resolved in real time.

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Have questions?\r\n Visit our Care Packs FAQ page for quick answers and expert tips.\r\n

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