Press Release: April 14, 2010

State of Kansas Awards $119 Million Medicaid Management Contract to HP

Contract extension saves state agency’s customer service support

PALO ALTO, Calif. -- HP Enterprise Services today announced a $119 million two-year technology services contract extension that includes two one-year options with the Kansas Health Policy Authority (KHPA), allowing the state to meet its budget without eliminating staff or reducing customer service.

The contract extends HP’s eight-year relationship with KHPA, the state agency that oversees the Medicaid and HealthWave programs for more than 300,000 Kansans. HP will continue to manage the KHPA customer service call center in Topeka, which annually processes an average of 250,000 calls primarily related to billing and payments.

“Medicaid beneficiaries and the health care providers who serve them consider this call center vitally important,” said Barbara Langner, Ph.D., acting Medicaid director, Kansas Health Policy Authority. “HP knows this industry and the state well. Based on that knowledge, they presented an innovative approach that enabled us to meet our fiscal as well as our service-level commitments – something we didn’t think was possible.”

As a part of the agreement, HP will continue to enroll providers and process approximately 19 million claims per year, among other services, on behalf of the state. The HP team will provide Medicaid management information systems maintenance to assist the state in keeping the system current with the latest state and federal requirements. HP also provides Surveillance and Utilization Review for KHPA to detect overpayments, fraud and abuse.

“The state’s call center is a valuable resource that minimizes business processing errors in billing and payments by providing Kansas residents with a real-time solution to address questions and concerns,” said Barbara Anderson, vice president, State and Local Health and Human Services, HP Enterprise Services. “We were able to draw on our deep knowledge of the state’s needs as well as our extensive Medicaid experience to come up with an innovative solution that fit the state’s needs.”

HP Enterprise Services founded the healthcare IT services industry more than 45 years ago. Today, HP touches more than 200 million lives daily and each year performs 2.4 billion healthcare transactions, including 1 billion healthcare claims.

HP is the nation’s largest provider of Medicaid and Medicare process management services, administering $95 billion in benefits a year, and serves as fiscal agent or principal IT provider for Medicaid in 22 states. HP’s global healthcare experience spans payer, provider, government and life science communities.

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