Press Release:

HP Keeps CN IT Infrastructure on Track for Peak Performance

HP OpenView Management Software Reduces IT Bottlenecks, Enhances Infrastructure Performance for Leading North American Railroad

HP OpenView Management Software Reduces IT Bottlenecks, Enhances Infrastructure Performance for Leading North American Railroad


HP (NYSE:HPQ) today announced that CN has selected HP OpenView management software to monitor, report and provide a centralized systems management strategy for its distributed, multivendor IT environment.

From one central point of command, the HP software will automatically uncover bottlenecks and initiate actions within CN's distributed infrastructure, which consists of more than 1,000 routers across North America and 32 field locations using UNIX® and Windows® servers.

In addition, CN is one of the first enterprises to pilot HP Software Self-Healing Services for OpenView in order to achieve greater overall system effectiveness and reduce infrastructure costs.

HP OpenView Operations and the recently integrated HP OpenView Internet Services are CN's solution for integrating system availability. HP OpenView Internet Services will allow CN IT managers to predict, diagnose and troubleshoot problem occurrences, anticipate capacity shortfalls and manage and report on service-level agreements.

Combined with the monitoring of the back-end infrastructure HP OpenView Operations provides, this will arm CN with a breakdown of important components related to the response time of end-users from the data center servers through the Internet and back to CN's customers' desktops.

"We have had a long, outstanding relationship with HP and the OpenView suite of products which have served as solid stepping-stones as we evolve our systems management strategies. When it was time to enhance performance of our IT systems, we again turned to HP and its OpenView solutions," said George Bozikian, director of IT operations, CN. "HP is enabling us to automatically detect problems leading to quick resolution with minimum impact to our clients. This helps us repair our network more quickly, reduces downtime and ensures that our customers experience the same level of excellent service they expect and are accustomed to receiving."

To increase full control of its infrastructure, CN is using HP OpenView Performance Agent, a response measurement solution that works across multiple applications, databases, networks and operating systems from a single interface alerting IT of disturbances. This solution will help improve the way CN monitors internal operations that are critical to the success of the railway.

"In today's constantly changing economy, the impact of an adaptive, flexible IT environment is fundamental to the success of any business," said Todd DeLaughter, vice president and general manager, HP OpenView Business Unit. "HP's service-driven, cross-platform approach to infrastructure management will enable CN to seamlessly monitor, control, manage and respond to changes within its IT environment across a broad range of operating systems, applications and services."

As a pilot customer for HP Software Self-Healing Services for OpenView, CN will be testing new HP technology that combines an embedded self-healing software "engine" with integrated support services to reduce time and costs.

For example, should a connection be lost with HP OpenView for Operations, HP Software Self-Healing Services will be triggered. An engine troubleshoots the problem, collects fault data and system information, alerts key CN IT staff and recommends a corrective course of action via a set of Web services. The accelerated access to fault recommendations is designed to increase overall system effectiveness and reduce infrastructure costs.

More information on HP management software and solutions is available at

About HP

HP delivers vital technology for business and life. The company's solutions span IT infrastructure, personal computing and access devices, global services and imaging and printing for consumers, enterprises and small and medium business. For the last four quarters, HP revenue totaled $70.4 billion. More information about HP is available at

UNIX is a registered trademark of the Open Group. Windows is a U.S. registered trademark of Microsoft Corp.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements. Risks, uncertainties and assumptions include the possibility that the proposed contract may not be entered into on the terms currently contemplated or at all; that the market for the sale of certain products and services may not develop as expected; that development and performance of these products and services may not proceed as planned; and other risks that are described from time to time in HP's Securities and Exchange Commission reports, including but not limited to HP's quarterly report on Form 10-Q for the quarter ended January 31, 2003, and subsequently filed reports. If any of these risks or uncertainties materializes or any of these assumptions proves incorrect, HP's results could differ materially from HP's expectations in these statements. HP assumes no obligation to update these forward-looking statements.

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at