Press Release: April 15, 2003

FirstEnergy Turns to HP for Centralized IT Services Management

PALO ALTO, Calif., April 15, 2003

HP (NYSE:HPQ) today announced that FirstEnergy Corp. selected HP OpenView service management software and HP Services to integrate and manage its business-critical networks, systems, databases and applications. HP's software solutions are designed to enable FirstEnergy to manage its infrastructure from a single console rather than a collection of individual devices.

Utilizing the consulting and integration capabilities of HP Services, FirstEnergy plans to implement HP OpenView Operations to manage its multi-platform infrastructure from an IT services perspective. As part of the planned implementation, network management, based on HP OpenView Network Node Manager, will be integrated and event and performance agents will be installed on approximately 300 UNIX® and 800 Windows® NT systems.

Additionally, HP OpenView Service Navigator is designed to help FirstEnergy visualize the infrastructure as a variety of services, enabling immediate root cause analysis of potential problems.

"Our strategy is to implement an integrated enterprise-wide management infrastructure to assist in the enablement of a strong IT service delivery mechanism," said Ernie Maley, enterprise director of infrastructure, FirstEnergy. "In order for us to align IT investments with the business direction, we need a complete view of the entire infrastructure from a single console."

After the initial implementation, HP OpenView Service Information Portal is to be deployed to provide FirstEnergy with the foundation for the development of an executive digital dashboard. The dashboard is designed to provide a customized view of a specific service that is important to a particular business unit. The improved information availability is intended to help FirstEnergy link its business and IT goals and objectives.

"In order to gain more value from its existing IT resources, FirstEnergy was in search of a solution that would offer a centralized point of management control," said Todd DeLaughter, vice president and general manager, HP OpenView Business Unit. "HP OpenView provides FirstEnergy with an integrated IT service management solution to manage the company's entire multi-platform infrastructure, and, as a result, to deliver the infrastructure insight First Energy needed to sustain optimal performance."

More information about HP management software and solutions is available at

About FirstEnergy

FirstEnergy is a registered public utility holding company headquartered in Akron, Ohio. Its seven electric utility operating companies comprise the nation's fourth largest investor-owned electric system based on 4.3 million customers served in Ohio, Pennsylvania and New Jersey. FirstEnergy subsidiaries and affiliates are involved with the generation, transmission and distribution of electricity; exploration and production of oil and natural gas; transmission and marketing of natural gas; and energy management and other energy-related services.

About HP

HP is a leading global provider of products, technologies, solutions and services to consumers and businesses. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing. HP completed its acquisition of Compaq Computer Corporation on May 3, 2002. More information about HP is available at

UNIX is a registered trademark of the Open Group. Windows is a U.S. registered trademark of Microsoft Corp.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements. Risks, uncertainties and assumptions include the possibility that the market for the sale of certain products and services may not develop as expected; that development and performance of these products and services may not proceed as planned; and other risks that are described from time to time in HP's Securities and Exchange Commission reports, including but not limited to HP's quarterly report on Form 10-Q for the quarter ended January 31, 2003, and subsequently filed reports. If any of these risks or uncertainties materializes or any of these assumptions proves incorrect, HP's results could differ materially from HP's expectations in these statements. HP assumes no obligation to update these forward-looking statements.

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at