Press Release: November 11, 2003

HP Unveils New Services and Software to Manage an Adaptive Enterprise

Adaptive management offerings combine people, process and technology to help CIOs run IT as a business
HAMBURG, Germany, HP Software Universe, Nov. 11, 2003
view the hewlett-packard interactive press kit

Extending its Adaptive Enterprise strategy, HP (NYSE:HPQ) today introduced more than 40 new management services and software products to help customers integrate heterogeneous technologies, cut information technology operations costs by up to 30 percent and increasingly automate responsiveness to real-time business demands.

The offerings are highlighted by several industry firsts, including the first cross-platform software for managing UNIX®, Linux and Windows® from a single console, the first pre-configured processes for IT service management and the first management platform for Web services.

HP's approach to adaptive management integrates people, process and technology to run IT as a business and automate the dynamic link between business and IT. Fueled by insights from more than 10,000 customer engagements, HP is now delivering its IT Service Management (ITSM) best practices with new certification programs and pre-configured process templates to help customers better align their IT strategies with business objectives.

Today's news also includes a global announcement with SAP AG to help large enterprises lower the total cost of IT operations and an acquisition of Persist Technologies, Inc., to deliver information lifecycle management software that actively manages information from creation to deletion. (See separate releases available in an online press kit at

"Adaptive management breaks the cycle of endless maintenance costs, so CIOs (chief information officers) can once again invest in innovation," said Nora Denzel, senior vice president, HP Adaptive Enterprise. "Management services like ITSM can help our customers create a lean, responsive IT operation, while management software provides the key to linking business processes and applications down into the raw hardware. For any CIO expected to do more with less, investing in management is a fast path to controlling costs while becoming a more adaptive enterprise."

"Our business depends on the efficiency and quality of our information systems and IT services," said Sergey Mednov, chief information officer, Alfa Bank. "With the help of HP software and services, we are able to identify and assess operational risks, define service levels and synchronize our IT resources to match our business needs. Having immediate knowledge and insight into changing business conditions gives us the ability to respond quickly and intelligently to anything that could jeopardize the smooth delivery of services to our customers."

People: HP services and sourcing options maximize IT service delivery

People are central to adaptive management, as is defining the right organizational structure, roles, rewards and governance for managing an IT organization. HP can help customers through flexible sourcing options, customer education and trained ITSM professionals worldwide to improve IT productivity and the quality of service delivery. New service offerings include:

  • Global Service Desk with eSupport: Fully outsourced self-help and self-heal support services for desktop, mobile and wireless users with a single point of contact and personalized Web portal for increased end user productivity and satisfaction - in addition to reduced support costs.

  • ITSM Certification for Service Providers: A quality seal that can differentiate providers of IT, telecommunications, Internet and other services, maximizing the capabilities of the people, process and technology essential to service delivery.

  • HP Mission Critical Partnership: HP becomes a virtual extension of the IT department, providing a continuous improvement plan which reduces risk and increases agility, minimizing exposure to service disruption across the entire distributed IT infrastructure.

Process: HP best practices extend the value of management

HP has achieved significant momentum for its ITSM model, based on IT Information Library standards developed by the industry nearly 10 years ago. ITSM helps simplify, standardize and automate IT processes, while providing valuable best practices for transforming IT from a focus on technology management to business-driven service delivery. New best practices include:

  • HP ITSM Best Practices for HP OpenView Service Desk: A set of detailed out-of-the-box ITSM processes that are preconfigured for HP OpenView Service Desk, providing customers with 80 percent of what a company needs to transform the IT processes and leaving only 20 percent to be customized to fit unique needs, environment and culture.

  • Agility Assessment Services for IT Service Providers: Assesses the time, range and ease for implementing change across the IT operations and provides a benchmark for evaluating and planning IT's ability to take on the role of a service provider to the business.

  • SAP and HP ITSM Project: Leverages SAP's adaptive business service strategy and HP's industry-leading heterogeneous management solutions to provide enterprise customers worldwide with managed application environments.

Technology: HP software portfolio delivers top-to-bottom management

HP has a long heritage delivering management software and manageable systems for multi-vendor, multi-platform environments. Today's software extends that heritage by optimizing resource utilization so technology supply flows to meet business - from the fan and blue light in a rack-mounted server to systems, event and network management, to complete data center provisioning and deployment. New software offerings include:

  • HP Systems Insight Manager: New, comprehensive cross-platform management software that brings together the strengths of HP Insight Manager 7, HP TopTools and HP Service Control Manager to offer increased systems-level stability and agility. The solution unifies the management of HP ProLiant, Integrity and HP 9000 servers and accommodates plug-ins for client, storage, printer and power management as well as ProLiant Essentials and HP-UX value added software. HP Systems Insight Manager integrates with HP OpenView Operations and OpenView Network Node Manager.

  • HP OpenView Management Integration Platform: New software that integrates management information, based in part on HP's acquisition of Talking Blocks technology. Initially focused on the management of Web services and service-oriented architectures, the offering is a strategic "on ramp" for adaptive management solutions. In the future, it will integrate management information from multiple management domains, serving as a foundation for creating an integrated management system that offers customers better correlation and greater predictive capabilities across the enterprise.

  • HP OpenView Select Access: New identity management software and services based in part on HP's acquisition of SelectAccess assets from Baltimore Technologies. It authorizes, authenticates and facilitates user access to information across applications and IT services, increasing productivity and reducing exposure to threats by hackers and other unauthorized users.

  • HP OpenView Operations: Enhanced management software that monitors, controls and reports the health of the IT environment across boundaries, thereby improving uptime for all layers that constitute today's enterprise IT environments, including network, systems, databases, applications, services and the Internet.

  • HP Web Jetadmin 7.5: Provides sophisticated fleet management benefits, including improved security and increased flexibility to schedule firmware updates during non-peak times. HP Web Jetadmin enables IT administrators to remotely install, monitor and troubleshoot network-connected HP and non-HP devices, as well as update print devices across an enterprise from their desks with a standard Web browser. HP Web Jetadmin integrates with HP Systems Insight Manager to give IT managers a view of their entire IT environment, including printing assets.

Expanding HP's management capabilities, leading software vendors such as BEA, Cisco, Microsoft, Oracle, SAP, TIBCO and webMethods are working with HP to jointly deliver enterprise solutions that enable customers to make faster, smarter IT decisions within their rapidly changing, distributed business environments. In addition, 28 new independent software vendors have recently joined HP's solution alliance program to expand the depth of management capabilities available to enterprise customers.

Global customers benefit from adaptive management

HP has worked with thousands of customers worldwide to help them integrate people, process and technology for more responsive and efficient IT operations. Many of them are seeing the clear benefits of adaptive management:

  • Advance Transformer: "Our IT infrastructure is our business -- our supply chain processes more than 400,000 transactions every day. HP's adaptive management offerings provide us with a measurable business value by enhancing the health of our critical business services across the supply chain ensuring prompt order fulfillment from start to finish," said Julius Tomei, director of IT architecture, Advance Transformer. "This dynamic link between our business and IT has not only benefited our customers but enabled us to win three 'Supplier of the Year' awards from our major distributors/suppliers."

  • Arab National Bank: "As a commercial bank with over 117 branches throughout Saudi Arabia, ensuring that our IT infrastructure is managed seamlessly is a top priority for Arab National Bank from both a competitive and business process perspective," said Ahmad Asgan, general manager, operations and technology group, Arab National Bank. "HP's management solutions free us up to focus on our core business by minimizing our top IT management pain points and consolidating and improving the availability of our IT infrastructure while supporting our mission-critical applications and IT services."

  • Avaya, Inc.: "ITSM gives us a holistic view of our remotely managed IT resources, providing us with the ability to immediately assess, advise and act on specific events that could affect our entire infrastructure," said Mark Whatman, principal IT architect, Avaya, Inc. "HP's modular product and service portfolio provides a scalable adaptive management infrastructure with proven return on investment. HP's adaptive management solutions give us the tools and services we need to execute on our architectural roadmap - a roadmap that is designed to power the growth of our business."

  • National Bureau of Statistics of China: "We run a heterogeneous network of equipment and applications that, because of China's tremendous growth, is rapidly increasing in size and complexity," said Zhang Fumin, National Bureau of Statistics of China. "Previously our IT staff had to deal with large amounts of manual tasks, including daily administration, allocation of equipment and ensuring quality levels of service, which prevented us from achieving a high level of operational efficiency. The combination of HP OpenView and HP Services and service management allows our IT department to proactively monitor and manage our infrastructure, react strategically to changing service levels and automatically offer solutions. Now we have the methodology that guarantees a high degree of productivity for our staff, a smooth running network and quality service for our end users."

  • Perdata: "Most of our customers have a complex network of systems, databases and applications that require a streamlined, end-to-end management solution, and HP software is an integral part of the innovative solutions that Perdata has for the enterprise," said Sven Goldhardt, chief executive director, Perdata. "HP provides a combination of software, services and a standards-based reference architecture that optimizes business performance and provides the flexibility and scalability that enables our customers to adapt and react to changing business conditions."

More information about HP's management software solutions is available at

More information about HP's adaptive management launch and related news, including HP's announcement with SAP AG and HP's acquisition of Persist Technologies, Inc., is available in an online press kit at

About HP

HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing for consumers, enterprises and small and medium businesses. For the last four quarters, HP revenue totaled $71.3 billion. More information about HP is available at

UNIX is a registered trademark of the Open Group. Windows is a U.S. registered trademark of Microsoft Corp.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements. Risks, uncertainties and assumptions include the possibility that the market for the sale of certain products and services may not develop as expected; that development and performance of these products and services may not proceed as planned; and other risks that are described from time to time in HP's Quarterly Report on Form 10-Q for the period ended July 31, 2003 and HP's other Securities and Exchange Commission reports filed after HP's Annual Report on Form 10-K for the fiscal year ended October 31, 2002. If any of these risks or uncertainties materializes or any of these assumptions proves incorrect, HP's results could differ materially from HP's expectations in these statements. HP assumes no obligation and does not intend to update these forward-looking statements.

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at