HP Leads Industry with 11 Gold-level ITIL Endorsements for IT Service Management Tools

HP Service Manager 9.3 improves IT services, employee productivity, customer satisfaction

PALO ALTO, Calif. — HP today announced that HP Service Manager 9.3 has received 11 gold-level endorsements granted by the global accreditation body APM Group on behalf of the Cabinet Office for Information Technology Infrastructure Library (ITIL)-based processes.

As a generally adopted approach for IT service management, ITIL provides a framework for identifying, planning, delivering and supporting IT services to, and for, the business. Built on a consistent set of ITIL industry best practices, HP Service Manager 9.3 garnered nearly twice as many gold-level endorsements as the next vendor.(1)

These ITIL endorsements demonstrate that HP Service Manager 9.3 adheres to the highest standard of ITIL practices, enabling customers to reduce costs while improving IT services, employee productivity and customer satisfaction. To achieve this level of recognition, a minimum of three current HP customers used HP Service Manager 9.3 to implement each process in accordance with ITIL.

“ITIL provides a proven framework for IT service management, and when a vendor’s software receives an ITIL endorsement, we can be sure that it supports the endorsed process(es),” said Andy Martinez, manager, Enterprise Service Management, Quest Diagnostics—the world’s leading provider of diagnostic testing, information and services. “HP’s gold-level ITIL endorsements are impressive because they reflect actual customer proof that HP Service Manager 9.3 successfully automates 11 key processes.”

“ITIL provides an important common language and a set of industry best practices upon which we have built our IT service desk. ITIL endorsements allow us to objectively evaluate vendors’ software more quickly and confidently,” said Andrey Ageev, IT service management practice lead, Russian Railways—one of the world’s largest railway companies. “HP’s gold-level ITIL endorsement of 11 processes provides strong proof about the high level of maturity of HP Service Manager 9.3.”

To achieve endorsement, vendors apply to the Cabinet Office ITIL Software Scheme, which leverages independent assessment bodies and Licensed Software Assessors composed of qualified industry experts who meet criteria set by the APM Group. The tools are then assessed based on one of three levels—Bronze, Silver or Gold—as well as 100 percent compliance with the specified ITIL process.

Pricing and availability

HP Service Manager 9.3 is currently available worldwide. Pricing starts at $3,000 for the HP Service Manager Enterprise Suite, which supports all of the ITIL processes that have been endorsed by the Cabinet Office ITIL Software Scheme.(2)

HP Service Manager is sold directly from HP and through an ecosystem of worldwide channel partners.

 HP’s premier Americas client event, HP Discover, takes place June 10-12 in Las Vegas.

(1) According to the Cabinet Office ITIL Software Scheme website.   

(2) Estimated U.S. street prices. Actual prices may vary.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance, market share or competitive performance relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP’s businesses; the development and transition of new products and services and the enhancement of existing products and services to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the protection of HP's intellectual property assets, including intellectual property licensed from third parties; integration and other risks associated with business combination and investment transactions; the hiring and retention of key employees; assumptions related to pension and other post-retirement costs and retirement programs; the execution, timing and results of restructuring plans, including estimates and assumptions related to the cost and the anticipated benefits of implementing those plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP’s filings with the Securities and Exchange Commission, including HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2012.  HP assumes no obligation and does not intend to update these forward-looking statements.

© 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Media contacts

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.