Organizations Improve Business Performance with HP Application Performance Management Software

PALO ALTO, Calif. -- HP today announced that organizations are using HP Application Performance Management (APM) software to significantly improve their business performance and customer responsiveness.

Vodafone Ireland—the country's leading total communications provider—and HP channel partner J9 Technologies are using HP APM software modules to proactively monitor the performance of their IT infrastructure and application offerings, such as cloud and mobile.

HP also announced that it was placed in the leadership position in the recent Ovum “Solution Guide: Application Performance Management” report, scoring at the top in the Ovum APM Rainbow Map.(1) Ovum cited HP APM’s capabilities in application performance testing and optimization, as well as predictive analytics, as helping it to achieve the top status.

“APM is in a growth phase at the moment, the result of transitions to new technologies, spanning web, mobile, cloud and virtualization,” said Michael Azoff, principal analyst, Software—IT Solutions, Ovum. “HP has a long history in the business services management space, and APM is a major offering in its portfolio. HP has the capability and opportunity to address these trends, as well as deliver one of the top-end solutions in the market.”

Vodafone Ireland increases IT service quality, decreases IT costs

Vodafone Ireland relies on IT to deliver critical business services—from executive planning to customer service—to more than 2.35 million mobile and fixed subscribers. Until recently, the company’s IT organization was juggling a variety of tools and processes, spending much of its time managing the infrastructure as opposed to developing new business services that improve customer experiences.

Vodafone Ireland selected HP APM software modules to monitor performance of applications across traditional, mobile, virtual and cloud environments. Within 18 months of deployment, the company has:

  • Achieved a return on investment of 300 percent
  • Realized annual savings of $769,237, including the retirement of third-party service-monitoring tools
  • Increased customer-satisfaction rating by 65 percent
  • Improved service quality by 125 percent across the portfolio

“Our IT Operations group was once perceived as introspective, reactive and technology focused,” said Shane Gaffney, head, IT Operations, Vodafone Ireland. “HP APM has enabled transformation of our IT organization and allowed us to shift from keeping the lights on to proactively managing applications performance.”

J9 Technologies improves manageability, reliability of applications for customers

J9 Technologies provides specialized IT services to leading technology adopters in North America. Its services include application development, implementation, application hosting and Software as a Service (SaaS). To help its customers maximize budgets and improve application performance and availability, J9 needed software that offered deep application diagnostics, enterprise-class event management and incident tracking.

HP APM allows J9 to work with its customers’ operations and development teams to pursue DevOps(2) opportunities that help efficiently test applications and identify key performance indicators used for monitoring. This enables the operations teams to quickly identify and resolve application performance issues, avoiding costly service disruptions and reducing IT spend.

“The success of our business depends on being proactive in ensuring that our customers can get the most from mobile, cloud and DevOps opportunities,” said Clay Roach, president and chief executive officer, J9 Technologies. “HP APM tools are enabling our customers to quickly adapt to technology changes and help prevent application performance and availability issues.”

HP APM is a key component of the HP IT Performance Suite, the next-generation enterprise performance software platform that enables IT management to improve performance with operational intelligence.

“As organizations adopt increasingly dynamic infrastructures using virtualization, cloud and mobility technologies, they must also ensure application performance does not negatively impact business performance,” said Matt Morgan, vice president and general manager, Product Marketing, Software, HP. “With HP APM, operations teams gain the necessary insight into every transaction, thereby reducing costs and ensuring peak application performance at all times.”

Additional information about HP APM is available at and via the “ How to Use Predictive Analytics to Manage Cloud and Mobile Applications” webcast.

HP’s premier Europe, Middle East and Africa client event, HP Discover, takes place Dec. 4-6 in Frankfurt, Germany.

(1) Ovum, “ Solution Guide: Application Performance Management,” Doc. No. IT017003964, May 25, 2012.

(2) To achieve the continuous delivery of high-quality applications, organizations are adopting DevOps, a set of software delivery practices that stress better communication and collaboration between application development, testing, infrastructure and operations teams. DevOps helps unify IT silos through a set of common standards and automation practices, enabling continuous delivery of applications and services that adapt to changing enterprise needs.

© 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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