2. Everything-as-a-Service (XaaS)
The Everything-as-a-Service (XaaS) model is an essential ingredient in any digital transformation strategy. By adopting XaaS, companies can tailor their computing environments to shape the experiences they want for customers.
Cloud-based subscriptions are already fulfilling the needs of consumers across an array of market sectors, from personal care products to movies on demand. By keeping software and data in the cloud, workers can access content from anywhere, at any time.
Device-as-a-Service (DaaS) is one of the new XaaS delivery models gaining momentum. Designed for companies that want a new way to consume technology, DaaS combines innovative devices, lifecycle services and value-added expertise into an all-inclusive managed solution. With DaaS, customers only need to invest in assets they require, meaning they can scale device deployment up or down to accommodate changes in their workforce.
DaaS encompasses a range of technologies – from smartphones to workstations – ensuring subscribers have access to the latest models and eliminating problems caused by an aging fleet, such as slower performance. Deploying newer, more energy efficient technology also supports the environment and sustainability.
No longer burdened with the responsibility of managing and maintaining devices, DaaS enables IT departments to focus on strategic initiatives that better serve customers, meet competitive challenges and move the company ahead. At the same time, employees have the guarantee that devices are well supported and optimized whether they work on-site or remotely.
Another popular manifestation of the XaaS model is Managed Print Services (MPS). In an MPS environment, a provider delivers all aspects of an organization’s printing needs, including the hardware, supplies, maintenance and most importantly, meaningful data analytics.
Although MPS isn’t new, the capabilities offered by this technology have significantly evolved over the past few years. Whereas before, MPS providers offered operational data such as the number of pages printed and service calls, this information wasn’t all that useful to senior leaders or business transformation.
Today, with the help of expert cloud analytics partners, HP has transformed the MPS value proposition from a basic service to a strategic business tool. Companies can now gain powerful insights into print costs, printing behaviors and printer utilization to drive efficiencies and streamline business processes.
Intelligent fleet management helps reduce IT workload and costs, enhance employee productivity and enable users to print securely – wherever business demands. As a result, we are seeing astounding renewal rates of our MPS customers – upwards of 98 percent.
Third party data echoes this sentiment. Transparency Market Research (TMR) projects the global MPS market to reach nearly $95 billion by 20243 while analyst firm Quocirca reports 72 percent of companies surveyed view MPS as an important driver in digital transformation4.