Isaac Mizrahi Support

Yes. The watch has an analog display which shows the time, whether the watch is connected to a smartphone or not. The watch requires a smartphone and the app for full smartwatch functionality.

The watch is tested to meet international standards for water resistance and is water resistant up to 30 meters (3ATM).

The watch serial number can be found in the Help section of the Isaac Mizrahi app, and is also etched on the back of the watch.

The Isaac Mizrahi app is designed for use with most smartphones running iOS version 8 and later or Android version 4.4 and later.

No. Tablets, including iPads and Android tablets, are not supported. The watch works only with smartphones running iOS version 8 and later or Android version 4.4 and later.

On your phone, go to watches.hp.com and select your watch. Download and install the Isaac Mizrahi Smartwatch app. Or, open the app store on your phone and search for “Isaac Mizrahi Smartwatch,” and download and install the app.

When purchased, the watch is in "shipping mode." Charge the watch for at least four hours, and then press and hold the top watch button until the Setup screen displays.

Gently pull the crown out to its outermost position. Rotate the crown in either direction to move the hour and minute hands to the correct time, and then push it back in.

No, the watch only receives notifications of calls and texts from your smartphone. Use your phone to answer calls or respond to texts.

The default state on the watch shows the local time.

Press the top watch button to navigate between World Clock and Activity Tracker. To display the time in your next selected city or view yesterday’s steps in Activity Tracker, press the bottom watch button.

A sticker is used on the back of the watch case to avoid scratches during the shipping process. You must remove the sticker before charging and using the watch.

To remove the sticker, find the edge of the sticker and peel the sticker off. You may also find a wrinkle or bubble in the sticker where it is not completely adhered to the watch back. You can also use this area to pull off the sticker

You can clean the back of the watch case and the charging pins with isopropyl rubbing alcohol (IPA).

Dampen a soft, lint-free cloth with a small amount of IPA and thoroughly wipe the back of the watch case and the charging pins.

Never use soap or any chemicals other than isopropyl rubbing alcohol to clean the charging pins or the back of the watch case.

Bluetooth is usually found in the Settings menu on both iOS and Android phones. See the manufacturer’s documentation for specific instructions to enable or disable Bluetooth on your device.

1. Make sure Bluetooth is enabled on your phone.
2. Open the Isaac Mizrahi app, create a new account or sign in, and then follow the on-screen instructions.
3. The app automatically searches for nearby watches. When the watch is found, tap Connect Watch to pair the phone with the watch.
4. When prompted, press the top watch button and enter the PIN displayed on your watch. To complete pairing, tap Next on the phone app. The app will indicate that the pairing is successful.

• Make sure Bluetooth is enabled in the phone settings.
• Increase the signal strength by moving the watch closer to the phone.
• Make sure the watch is in pairing mode by pressing the bottom watch button until the Setup screen displays.
• Make sure the watch is charged.
• If you are using iOS, make sure the watch is not already connected at a system level by checking Bluetooth settings and forgetting any connected Isaac Mizrahi watches.

• Make sure the watch is not in airplane mode. Press and release the bottom and top buttons at the same time to turn airplane mode on or off.
• Make sure the phone is not in airplane mode and that Bluetooth is enabled.
• If the watch is not communicating or the phone app indicates it is disconnected from the watch, stop and then restart the app.


• In iOS, stop the app by double-tapping the phone's home button and swiping up on the app. Restart the app to reconnect to the watch.
• In Android, force stop the app. See the phone manufacturer’s documentation for instructions specific to your device. Restart the app to reconnect to the watch.
• Restart the phone and then open the app to reconnect.
• If none of the above solutions worked to reconnect the watch and phone, delete the app from your phone and reset the watch to factory settings (press and hold the bottom watch button while pressing the top watch button three times. When prompted to confirm the reset and clear all user data, press the bottom watch button to complete the reset, or press the top watch button to cancel). Perform the setup and pairing procedure again.
• If the watch still does not connect, visit watches.hp.com to contact support.

Most high-priority notifications use a longer vibration pattern than low-priority notifications.

See the following list of the default vibration notifications on the watch:

You can enable a notification vibration for any third-party app. All notification vibrations not enabled by default are set automatically to low priority.

To dismiss a notification or decline a call, press the top watch button once.

To dismiss all notifications, press and hold the top watch button for two to three seconds.

In the Isaac Mizrahi app, you can set “do not disturb” mode through the Preferences menu. On the app Home screen, tap Preferences, and then tap the on/off button next to Silence watch notifications between [xx] and [xx]. Set a start and end time for the “do not disturb” period.

• Make sure that the watch and phone are within Bluetooth range and actively connected. Open the app and confirm that the watch is connected.
• Make sure that the watch is adequately charged.
• Make sure that the notifications settings for each app are enabled.
• Notifications might be disabled in the Android or iOS settings. Open the notification settings on your phone to make sure notifications are enabled for each of the desired applications.

To turn Airplane Mode on or off, press and release the top and bottom buttons at the same time.

When Airplane Mode is enabled, the watch displays an Airplane Mode: On confirmation.

When Airplane Mode is disabled, the watch displays an Airplane Mode: Off confirmation.

1. Before connecting the power cable to a power source, connect the charger to the watch.
2. Connect the USB end of the power cable to a power source, such as a USB-to-AC plug adapter connected to a wall outlet.



IMPORTANT: You must make sure that the watch is connected securely to the charger. When the watch is successfully connected to the charger, it vibrates twice.




NOTE: The first time you charge the watch, the watch display might be blank. After you set up the watch, the charging icon and battery icon alternate on the display when the watch is properly connected.

3. Charge the watch for at least four hours.
4. When finished, first disconnect the power cable from the power source, and then disconnect the charger from the watch.



NOTE: Each time you charge the watch, disconnect the charger from power and thoroughly wipe the charger and watch contacts with a soft, lint-free cloth before connecting the watch to the charger and the charger to power. Never use soap or any other chemicals to clean the watch contact pins or charger.

Use a USB-to-AC charger, such as the charger that came with your smartphone.

It takes approximately two to three hours to charge the battery from 0% to 100%.

You should be able to use the watch for three to five days (with typical use) before it needs to be recharged.

The percentage of battery remaining displays on the app Home screen.

Press and hold the bottom watch button to display the remaining battery percentage on the watch screen.

When the battery that powers the digital functions of your watch has less than a 20% charge, a notification displays. When the digital watch battery has less than a 10% charge, another notification displays.

The watch contains two batteries. One battery controls the digital functions of the watch and can be recharged. The other battery controls the analog functions of the watch and is not rechargeable. When the digital battery level is critically low, the other battery continues to power the analog watch function.

The battery that powers the watch hands might need to be replaced. Battery replacement requires service. Contact support at watches.hp.com.

Never open the watch or attempt to replace the batteries yourself; opening the watch case will void your warranty.

No. Removing or replacing the batteries yourself voids warranty coverage. Visit watches.hp.com to contact support for battery replacement.

Make sure the charger is connected properly. When the watch is successfully connected to the charger, it vibrates twice, and the charging icon and battery icon alternate on the display.
If the watch is still not charging correctly, you might need to clean the charger contact pins on both the watch and the power cable. Disconnect the cable from the power supply, and thoroughly wipe the charger and watch contact pins with a soft, lint-free cloth. If needed, you may dampen the cloth with a small amount of rubbing alcohol. Make sure the rubbing alcohol does not come into contact with any other parts of the watch or the watch strap. Never use soap or any chemicals other than rubbing alcohol to clean the watch or charger contact pins. Cleaning is recommended before each time you charge your watch.

When a software update is available, the app Home screen displays an update banner. Tap Install Now, and then tap Start Installation to begin updating the app. Do not press the watch buttons or close the app until the update is complete.

If there is an error message, tap Retry.

If the problem persists, cancel the update and visit watches.hp.com for support options.

To restart the watch, press and hold both watch buttons for three seconds. Press the bottom watch button to complete the restart, or press the top watch button to cancel.

NOTE: Resetting the watch to factory settings removes all user data from the watch. Reset the watch only if you are experiencing a serious problem that has not been solved after trying all other troubleshooting methods, or if you are transferring ownership of the watch to someone else.

To reset the watch to factory settings, press and hold the bottom watch button while pressing the top watch button three times. When prompted to confirm the reset and clear all user data, press the bottom watch button to complete the reset, or press the top watch button to cancel.

Before cleaning, make sure the power cable is disconnected from the power supply. Thoroughly wipe the charger and watch contacts with a soft, lint-free cloth before connecting the watch to the charger and the charger to power. Never use soap or any other chemicals to clean the watch contact pins or charger. Cleaning is recommended before each time you charge your watch.

For additional general watch care and maintenance information, as well as customer service and support, visit watches.hp.com.

The Isaac Mizrahi watch comes with a 1-year limited warranty. For full terms and conditions, visit watches.hp.com.

NOTE: Never open the watch or attempt to change the batteries yourself; opening the watch case will void your warranty.