Japan Relief Efforts

Following the devastating earthquake and tsunami

HP continues to closely monitor the evolving situation in Japan, following the devastating earthquake and tsunami. Our thoughts are with our employees, our customers and partners, and the people of Japan.

We have business continuity plans in place and are in continuing contact with our partners, suppliers and customers to offer support wherever possible.

HP operations in Japan and relief efforts

We are thankful to be able to report all HP employees are accounted for and safe. HP's offices in Tokyo, Chiba-Minato, and Sapporo did not sustain any major structural damage; however, the Sendai office, which is the office located closest to the epicenter of the earthquake, sustained significant interior damage and remains closed..

HP and our employees, together with the Hewlett-Packard Company Foundation, have committed more than $2.3 million in technology products and cash donations to organizations and initiatives that are aiding the Japan relief effort. See also HP Champions Japanese Relief Efforts blog post.

Now HP is working hard to help our customers and partners resume their business operations.

Supporting our customers

We have customer business continuity plans in place, including full disaster recovery operations, which are being implemented, as necessary. As early as the morning after the earthquake, HP proactively contacted our customers in Japan to find out if and how extensively their systems had suffered damage and assessed the help they needed to recover their IT infrastructure. In some cases, we were able to help our customers resume their IT infrastructure capabilities over the same weekend. Our local, regional and global teams also linked up and rapidly put in place plans for additional resources like onsite engineers and stocking up on critical parts.

For customers who encountered critical, business-crippling damage to their IT infrastructure, HP is providing additional assistance where possible.

Customers who require assistance should reach out to the HP Call Center or contact their local sales representative. Our services team will deploy resources as quickly as possible to support you in recovering business continuity.

Here are just a few examples of how HP has been steadfast in helping our customers with business recovery:

• Our swift assistance in printing large schematic diagrams of underground gas pipes helped a local utility company to accelerate repair works in a safe manner. It also helped rescue teams using excavating machines to avoid damaging the pipes.
• Our Japan team helped a major motor company avoid delays in the development of a new model with the quick relocation of operations from a damaged site. They quickly set up IT systems, including 3,000 workstations, for R&D and other support functions.
• Despite transportation difficulties and other challenges, HP Japan helped sustain business continuity for a major truck and bus company with on-time delivery of much-needed servers and storage systems.
• The HP Japan technology service team travelled to Iwate, one of the hardest hit prefectures, overcoming transportation challenges by hand carrying repair parts to a semiconductor facility there. All systems resumed properly.
• HP laptops running HP Visual Collaboration Desktop software will be deployed in three affected cities, Tokyo, Miyagi, and Fukushima. The goal is to enable easy high-quality connections between workers, survivors and others needing face-to-face communications between Tokyo and the harder hit regions.


Supporting our partners

HP sells products and services in Japan, and we are maintaining contact with our partners and suppliers to offer support wherever possible. We continue to evaluate the impact to HP's supply chain. We have cross-HP supply chain response teams in place and are monitoring the situation closely.

HP will provide updates periodically. Customers and partners should work with their HP Sales Representative as the first point of contact.

Supporting our employees

All employees in Japan are accounted for and safe. Food and water has been delivered to employees in Sendai – the area closest to the epicenter of the quake. HP will continue to offer support and financial assistance as necessary. Other relief activities include:

• A dedicated, global intranet page was established for all employees to provide critical situation updates, host videos of support from the leadership team, and provide a social platform for all employees to leave the HP Japan team messages of support.
• HP Japan's Managing Director, Shinichi Koide, has visited the HP offices in Japan to meet with employees face-to-face and offer assistance.
• As part of HP's global employee assistance program, all HP Japan employees have been offered counseling and advice to help them deal with the aftermath of the situation.