Press Release: 03. February 2011

MOD Agency wins major US award for its Joint Personnel Administration System for the UK Armed Forces

The Service Personnel and Veterans Agency (SPVA) has won a major award at the prestigious 2011 ‘Human Capital Management in Defence’ (HCMD) awards held in Arlington, Virginia on 16 February.
Beating off strong US competition, SPVA won the main award for its implementation of the Joint Personnel Administration (JPA) System for the United Kingdom’s Armed Forces.
The award recognises the success of the outsourcing relationship within SPVA between the UK Ministry of Defence and HP Enterprise Services that started in November 1997, and included the successful introduction of JPA in 2006. JPA has revolutionised Armed Forces’ pay and personnel administration, bringing together the Royal Navy, Army and RAF onto one system, allowing users to update details themselves and providing one dedicated contact centre for help and support. It also delivered savings to the MOD in excess of £200 million in its first three years of operation
SPVA Chief Executive Kathy Barnes is delighted with the award:
“ I am very proud of what the staff in SPVA have achieved and this is external recognition for everyone in the Agency - MOD Civil Servants, Military Personnel and HP staff and the way we have all adapted and worked together over the last few years. It reflects the success of our partnering relationship with HP and reinforces the value of our internal ‘One Team’ approach to working across different sites and organisations to deliver excellent customer service to our many customers – the UK’s Armed Forces personnel, veterans and their dependents.”
HP Account Executive Paul Couch, said:
“The award highlights the strength of our partnering relationship with the MOD, and our deep knowledge of Armed Forces HR. It reinforces the innovation and experience that HP brings to the table to improve service, generate savings and implement value for money solutions. With SPVA and through JPA, we have demonstrated what can be achieved in the shared services arena and are looking to use this as a foundation for helping the Government to achieve similar benefits in other areas.”
This is the fifth year of the HCMD Awards which have been established to honour, recognise, and promote successful human capital initiatives implemented throughout the Department of Defense and Federal Government. The Awards are also an opportunity to recognise individuals and teams who have made a significant contribution to progressing human capital management.
For the second year in a row, the HCMD Awards received over 35 nominations. "The judges really had their work cut out for them this year," commented Lisa Ringlen, executive director of the HCMD program. "There were so many strong programs nominated in each category."
This year’s nominations came from offices and programs from across the US federal government, representing the Army, Navy, Air Force, Coast Guard, DISA, the IRS, Dept. of Energy, the National Park Service and the US Postal Service.
SPVA was the only non US organisation to be nominated, which makes its achievement all the more remarkable
This success follows two other impressive awards received last year by SPVA and HP from the Shared Services Outsourcing Network. Last year's success was at the 'Shared Services Outsourcing Network (SSON) 2010 Industry Awards, in Edinburgh in May. The Agency first won the award for 'Best Mature Outsourced Services Delivery' for its management of the UK Forces' Joint Personnel Administration (JPA) system. It then went on to beat organisations from across Europe, the Middle-East and Africa to win the highest accolade of the night -the 'Winner of Winners' award.

Notes to editors

About SPVA
The Service Personnel and Veterans Agency is an Agency of the UK Ministry of Defence and provides essential support functions to the Armed Forces and veterans communities. These include forces pay and HR, issue of all medals, casualty repatriation and compassionate services, pensions, injury/bereavement compensation and veterans welfare support. The Agency operates from four main UK sites at Glasgow, Norcross near Blackpool, Imjin Barracks near Gloucester and HMS Sultan, Gosport

About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at

About HCMD and the awards
Approximately three million people work for the Department of Defence, making it the largest employer in the US. As the nation’s largest employer, managing human capital is an ongoing challenge and always a top priority.
The Human Capital Management for Defence (HCMD) Conference brings together, over four days, stakeholders from throughout the Defence and Intelligence Communities from strategic-level policy makers to the operational-level HR managers to discuss best practices for managing human capital. With so many Department of Defense (DoD) HR leaders in attendance, this conference often serves as the catalyst for DoD-wide HR strategies and initiatives.
SPVA won the Best Implementation of an Enterprise Technology System category which recognises the best program implementation of a human resources technology system, aimed at streamlining a specific HR process in order to drive down costs and improve efficiency and productivity.

Panel Of Judges:
- Colonel Steve Johnson, Director of Personnel (J1), US Special Operations Command
- Ms. Kimberly Powell, Director, Office of Workforce Performance and Development, Library of Congress
- Mr. Vic Karcher, Enterprise Human Resources Integration, Office of Personnel Management (OPM)
- Ms. Pamela L. Spearow, Director, Civilian Personnel Programs, US Naval Facilities Engineering Command HQ
- Mr. Donald Copley, Director of Training and Proponency, US Army Recruiting and Retention School

For Further Information

For further information, please contact the Service Personnel and Veterans Agency Press Office: Laurie Manton on 07795 970407 or David Johnson on 07717 882014.

1. The Service Personnel and Veterans Agency is an Agency of the Ministry of Defence and provides essential support functions to the Armed Forces and veterans communities. These include Forces pay and HR, issue of all medals, casualty repatriation and compassionate services, pensions, injury/bereavement compensation and veterans welfare support.

2. Veterans-UK was launched by the Ministry of Defence in April 2007 to provide a focal point for veterans to access services from the many different sources of help available. The Veterans-UK helpline, 0800 169 2277 and website are the main contact points.

3. A veteran is anyone who has served in HM Armed Forces, regular or reserve including National Servicemen, former Polish forces under British Command and Merchant Marines who have see duty in military operations (e.g. the Falklands Conflict). Veterans, who can be aged from 18 to well over 80, along with their families and dependants make up the Veterans community and all are entitled to our services.

4. SPVA prides itself on its communication with the Service and Veterans community. By embracing Digital and Social Media, it will be able to reach an even wider audience. The SPVA podcasts were launched in February 2010 followed by the first SPVA videocast launched in May 2010. SPVA now also has a blog and you can follow SPVA on Twitter.

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