<script type="text/javascript"> window.addEvent('domready', function() { $$('.pre').addEvent('click', function() { this.getNext().toggle(); this.toggleClass('menos'); }); }); </script> <!-- ***************************************************************************************** --> <!-- CONTENT AREA START --> <!-- ***************************************************************************************** --> <div id="oriental-printer-business"> <div id="microsite-header" class="c-fix"> <div id="title-area"> <h1>HP Care Pack Services</h1> </div> <ul class="nav"> <li> <a href="carepack-services_business.html">Overview</a> </li> <li> <a href="carepack_business_pc.html">PC's</a> </li> <li> <a href="carepack_business_printer.html" class="select" style="color:#000 !important">Printer</a> </li> <li style="margin-top:-10px"> <a style="color:#FFF !important" href="https://store.hp.com/sg-en/default/ink-toner.htmlamp;" class="critical-cta" target="_blank">How to buy </a> </li> </ul> </div> <div id="mkt-banner" alt='For business printers'> <h1>For business printers</h1> </div> <div id="microsite-content" class="c-fix"> <div class="col-66 "> <h2>Services for printers for business</h2> <p>Get technical support when you need it. With expert assistance swiftly available onsite or over the phone, you will never have to worry about keeping your printers running. </p> <div id="primary-content" class="c-fix mb"> <div class="faq"> <!--FAQ 2--> <h3>Service Offerings</h3> <div class="pre"> <h2>Installation Service with Network Setup</h2> </div> <div class="resp"> <p>Get your HP printer up and running with ease. With a HP engineer onsite to help you install and assemble all HP accessories, hardware verification, network setup and conduct basic administrator familiarization, you won't have to worry about a thing. </p> </div> <!--FAQ 3--> <div class="pre"> <h2>Next Day Onsite Service with Maintenance Kit Replacement Service </h2> </div> <div class="resp"> <p>A HP Authorized Representative will resolve your issue onsite the next day when you make a service call before 2 p.m. local time. When an alert appears, we will also provide you with a replacement of a maintenance kit. Benefit from continuous service for up to 3 years, including Enhanced Technical Phone Support. </p> </div> <!--FAQ 4--> <div class="pre"> <h2>Next Day Onsite Exchange Service </h2> </div> <div class="resp"> <p>Get a HP Authorized Representative to provide and install a replacement unit onsite the next day when you make a service call before 2 p.m. local time. Benefit from continuous service for up to 3 years, including Enhanced Technical Phone Support. </p> </div> <!--FAQ 5--> <div class="pre"> <h2>Next Day Exchange Service </h2> </div> <div class="resp"> <p>A replacement printer will be shipped to you via courier by the next business day when you make a service call before 2 p.m. local time. The courier will also pick up the defective unit in the same trip. Benefit from continuous service for up to 3 years, including Enhanced Technical Phone Support. </p> </div> <!--FAQ 6--> <div class="pre"> <h2>Standard Exchange Service </h2> </div> <div class="resp"> <p>Have a replacement part shipped to you via courier within 3 to 5 days when you make a service call before 2 p.m. local time. The courier will also pick up the defective unit in the same trip. Benefit from continuous service for up to 3 years, including Enhanced Technical Phone Support. </p> </div> <!--FAQ 7--> <div class="pre"> <h2>Technical Phone Support Service </h2> </div> <div class="resp"> <p>Get readily available support when you need it. With this service, you have direct access to the HP Enhanced Technical support centre, with unlimited calls during the 1-year service plan. Lines are open from 8.30 a.m. to 5.30 p.m. </p> </div> </div> </div> <h3>Critical Service</h3> <div id="primary-content" class="c-fix mb"> <div class="faq"> <!--FAQ 8--> <div class="pre"> <h2>Next Day Onsite Service, Call to Repair (Critical)</h2> </div> <div class="resp"> <p>Resolve your issue with a HP Authorized Representative onsite by the next day when you make a service call before 2 p.m. local time. Benefit from continuous service for up to 3 years, including Enhanced Technical Phone Support. </p> </div> <!--FAQ 8--> <div class="pre"> <h2>Same Day Onsite Service, 4 hours response (Critical)</h2> </div> <div class="resp"> <p>Make a service call before 2 p.m. local time and have a HP Authorized Representative onsite within 4 hours. You will also benefit from continuous service for up to 3 years, including Enhanced Technical Phone Support. Service calls received after 1 p.m. local time may be carried over to the next coverage day. </p> </div> </div> </div> <h3>Premium Service</h3> <div id="primary-content" class="c-fix mb"> <div class="faq"> <!--FAQ 9--> <div class="pre"> <h2>Next Day Onsite Service with Disk Media Retention (Premium)</h2> </div> <div class="resp"> <p>Have a HP technician onsite by the next business day when you encounter a problem with your printer. If there is a defective disk drive with sensitive information, a replacement will be provided. What's more, you get to keep the failed drive. </p> </div> <!--FAQ 10--> <div class="pre"> <h2>Maintenance Kit Replacement Service (Premium)</h2> </div> <div class="resp"> <p>In order to properly maintain your printer and print quality, your maintenance kit needs to be replaced when an alert appears. Get onsite replacement of consumable parts and printer cleaning by an HP-employed Service Engineer or Authorized Support Provider. All consumable parts and labor are included in this package. </p> </div> <!--FAQ 11--> <div class="pre"> <h2>Basic Assistance Service (Premium) </h2> </div> <div class="resp"> <p>Access a comprehensive support solution designed for LaserJets requiring proactive solutions within defined service features at a lower cost. This service is on a single event-based, short-term basis. A HP-employed Service Engineer or Authorized Support Provider will provide you with basic assistance. </p> </div> <div class="lmore"> <p style="margin-bottom:10px">Do you want to know more about our services?</p> <a href="https://store.hp.com/sg-en/default/ink-toner.htmlamp;" class="primary-cta" style="text-decoration:none !important" target="_blank">Learn more</a> </div> </div> </div> </div> <div id="secondary-content" class="col-33"> <div class="aside-section"> <h4>Register HP Care Pack Services</h4> <ul> <li class="mbot4"> <a href="https://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_registration_physical_lookup.asp?code=ELER::-USA" target="_blank">Register your HP Care Pack Services</a> </li> <li> <a href="http://h20560.www2.hp.com/portal/site/cpc" target="_blank">Find HP Care Pack Services</a> </li> </ul> </div> <div class="aside-section"> <h4>Register your product</h4> <p class="fs14">Receive the latest buzz, tips, and tricks to keep your product in top condition and redeem instant rewards.<br/> <a href="http://register.hp.com" target="_blank">Click Here</a></p> </div> <!--div class="aside-section"> <h4>Contact Us</h4> <p class="fs14">To buy HP Care Packs, please contact our call center at <strong>1300-304-889</strong> </div--> </div> </div> </div> <!-- ***************************************************************************************** --> <!-- CONTENT AREA END --> <!-- ***************************************************************************************** -->